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Uploading my own IVR Recording

Denisce
Newcomer
Newcomer

‎2024-07-02 11:47 AM

Hi there! Where do we manage our IVR recordings? I see AI options but not where I can upload our own instead of using AI. 

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colegs
Community Champion | Employee
Community Champion | Employee

‎2024-07-03 09:45 AM

@Denisce - The first step is to upload you IVR recordings to the Asset Library.  Once they are there, Edit the IVR and you should see a label for the 'IVR Greeting Audio Prompt' at the top.  Select Edit and it will give you the option to select the audio from the Asset Library.

 

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