call queue and assigned number

[GSImike]

Am I able to have a call queue for a phone number that is assigned to a user?

[Ray_Harwood]

Welcome to the Zoom Community, @GSImike.

I’m not a phone expert, but I’m pretty sure the answer is no. See this Zoom Support article on Call Queues:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064844

Typically a Call Queue is assigned to an extension, and this extension is the target of an Interactive Voice Response (IVR) selection.

Perhaps if you explained the use case of why you’d like this set up, I could make a recommendation that would work. 

[GSImike]

looks like I can only  assign a phone number to one service, so either a call queue or user

[Ray_Harwood]

You could assign the number to a call queue, and make your extension a member of the queue. But I don’t see the benefit of doing that – ultimately callers won’t know the difference in how they got to your phone. Maybe you’re planning for “future business expansion”, but it’s easy enough to rework routing paths as needed. 

[GSImike]

thanks for the info Ray