About JC-800

JC-800 · 2024-07-03 04:43 PM

Enabled Dial by Name, added it as an IVR option, and uploaded a new greeting to reflect the added option. Everything is working as anticipated except that the Dial by Name option auto presents after the greeting. Is there a way to turn this off to pr...

JC-800 · 2024-07-10 04:08 AM

Support assisted me in determining that I had (incorrectly) set up the IVR options within the Greeting Prompt, which played before the default IVR Greeting Prompt. To fix, I disabled the Greeting Prompt and relocated the outgoing audio to the IVR Gre...

JC-800 · 2024-07-04 05:10 PM

I’ve only tested the Closed Hours instance so far and it plays the greeting, which details the four IVR Menu options available but before an option is selected, it immediately goes into the Dial by Name (DBN) directory instructions. Option 1 is exter...

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Dial by Name Question

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Dial by Name Question

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