Hello:

I have the setting "Receive calls while on a call" enabled for my sequential call queue. When the first agent, however, is on a call either from the queue or their personal line, if another call comes in on the queue, it skips to the next available agent in the sequential queue list.  

I found the below in the documentation from Call Handling:

Note: You will not receive call notifications from call queues if you're currently on a call or have disabled calls from call queues.

I want Agent 1 to be able to receive notification of another call combining on the call queue regardless if Agent 1 is on another call or not.

Is this possible?

I work for a large auto group and we've submitted a feature request asking for the ability to opt-out of queue calls ringing on mobile, but not desktop and desk phone. A lot of our staff members have requested that ONLY direct dial calls ring to their cell, but not queue calls.  Anyone else interested in this enough to put in a feature request on it to help push it along? 

Hello everyone, 

I barely use zoom and this time I need to use on my Android phone with mobile internet connection. I was about the join to job interview but everytime when I open Zoom App, my internet connection has lost 😤 that's why I couldn't get job interview and rescheduled to Monday. Btw problem is continue and I need to solve this problem before meeting. How can I solve this connection problem? 

Thanks a lot

We have jus transitioned our organization, some 200 phones to Zoom Phone, now none of the inbound calls are showing Caller ID just the number, This was working fine on our previous provider then once the numbers we ported and we began on Zoom Phone it quit across all apps ... is this a setting?

Thank you 

We found the issue we added a line into a provisioning template:

account.1.cid_source = 0
account.2.cid_source = 0

Fixed the issue.,
 

We have deployed Poly Edge e350 phone to our desk and have the network passthrough the phone to the PC.  In the last several months, we have had several calls about people that could not access the network on their computer.  After troubleshooting the problem, we determined the problem was addressed by rebooting the phone.  Once the phone is rebooted, network traffic passes normally.  The phones are currently on firmware version 8.2.3.0870.  Has anyone else experience this issue?  

One idea we've considered for handling this is to proactively reboot the phones during our weekly maintenance window.  Is there a way to perform that action automatically at scale?

Hi,

I have users that are members to Call Queue and enable automatic call recording in Call Queue Level Pollicy.

In the user Policy the call recording is disabled.

I need all the outbound calls from the Call queue to be recorded (it is already done) but when the member of the Call queue makes an internal call to not be recorded.

is that possible?

Thank you in advance.

Alex

Is there a way to add a button on Poly e220 or e300 phones for receptionists to toggle call forwarding to a cell phone when they need to step away or at the end of their shift?  Times vary so static call handling through breaks and business hours doesn't meet the requirement.