Have Zoom Phone for about 162 users.  Our users use a combination of Zoom app and Polycom VVX310 desk phones.  Most use both (have a desk phone and use the app when remote).

Our front desk uses a Polycom desk phone but mostly uses the Zoom app with the PowerPak add on.  

I am getting more and more reports of when a call is transferred one person cannot hear the other.  It can vary on if its one of my users who cannot hear, or the remote side, but once that party calls back, the second call - audio is fine.

This is happening on WARM transfers.

Microphone and audio settings are not in play here as its random and occurs with the app and desk phones both, but again completely random.

I am not sure even where to start with this troubleshooting.  Logs show everything is good.  

Call logs do not show any errors of course as the calls are completed

When we transfer a call within the company, when it goes from an extension (eg. 101 to 102), the recording prompt is played again when the transfer has been completed. Is there a way to stop this prompted to only happen when the call starts and not when it is transferred? We have found that clients do not like this disrupting their conversations when they have been transferred, as they are already aware that the call is being recorded. 

Hi, my Salesforce org has conversation insight licenses, but zoom phone isn't supported out of the box.  There is however documentation for connecting with Zoom Phone via the API.  Has anyone done this?  I can't find any specifics on how to integration Zoom Phone with Salesforce Conversation Insights, just API documentation.  

In the company overview account settings, I am able to set the default voicemail greeting for most things, however it seems I can't do it for holiday hours. 

I've got standard holidays programmed in for the whole company which apply to all extensions. As far as I can tell it only lets me change the voicemail greeting per holiday, per auto receptionist/call queue/user, which is just way too much manual work for the number of destinations we have.  

Am I missing something, or is there truly no way to do this?

I've got automatic recording setup for my call queues and users. However, I need to make sure internal calls between employees aren't recorded. 

I know that enabling auto recording on the call queues will cover inbound calls, but I need to make sure outbound ones are auto recorded too. How can I enable this without it triggering for internal calls?

Hi

We face a one-way audio issue with Yealink T-31P IP Phones and Ribbon SBC 1000. The same phone works perfectly with the Ribbon SBC Swe Edge. What I suspect is the Opus codec priority since there is no option of adding the OPUS code in SBC 1000 but is available in SBC SWE Edge.

The strange thing is that this issue is never seen in inbound calls from PSTN to Zoom, but it happens every time a Zoom user calls a PSTN number. We don't face any such issue when the Zoom app (Windows, Mobile) is used for inbound and outbound calls. 

We have tried to make changes to the provisioning template for IP phones, but it doesn't affect anything and nothing changes. 

Has anyone faced any such issue? I need help.


Rizwan

I am using zoom phone call and assigned us/ca metered plan I bought the number but the and follow all the step.  when I can call out to anywhere I need. However, I get the following message when trying to make outgoing calls on my zoom phone: "Sorry, we cannot complete your call. Your service plan does not support calling to this destination"

Greetings,

I was going through the tutorial and one of the options presented was how a phone number is going to be used? I am paying for a Zoom Phone license to use for my business, but I was wondering, because of the 10DLC laws, if would have just been better to choose Personal? I just plan on texting my clients individually, I don' t do campaigns.

Is there a way to change my account?