When a voicemail is deleted in an email client (outlook for example) voicemail is deleted in Zoom. Other phone systems are able to do this I was very surprised to see Zoom is not able to do this.  This is a inconvenience to all users as they need to mange each voicemail twice in two separate applications (The email client and Zoom client). 

Starting some time between May 2nd and May 5th, if a user misses an internal call from someone else in our company and they look in the call history, it'll now display the outbound caller ID we set up for each user that's meant for external callers (this is only happening on the Zoom desktop app and the mobile app. It looks like it's affecting call logs in the admin portal as well). Prior to May 5th, the actual internal caller's name and extension would show up in the call history instead of the outbound ID we set up for each phone. I should note the outbound ID is the call queue numbers we set up for each branch (the call queue numbers are using the main phone numbers for each branch. We intended this to be used for when we're calling external phones outside of the company so that the caller ID would show up as the main company number to the external phone).

I should also note that when the notification for the incoming call pops up on the screen while a call is being received, it shows the actual caller's name and extension. It's just the ID in the call history is showing up as the outbound ID that we set up for external phones outside of the organization. I made sure to go into the admin portal, then Phone System Management -> Company Info -> [Site Name] -> Settings -> Outbound Caller ID, and made sure "Show Outbound Caller ID for Internal Calls" was disabled for all sites. All Zoom clients are up to date as well.

We haven't made any changes to the admin settings, so we're not sure what's going on.

I just bought a new Samsung phone. I cannot connect to my car's Bluetooth audio through the Zoom app at all. It is very frustrating. I cannot find an audio setting in either the app or website that helps. My Bluetooth audio is working perfectly for evey other app.

I simply want one main number for my business that one person is assigned to. However, it seems no one is able to reach us without entering in an extension number while dialing. How can I get rid of the extension number? Our hope is to just have one phone number for our business and one person assigned to receiving those calls. Help!

I've looked and found these old threads without resolution:

https://community.zoom.com/t5/Zoom-Phone-System/Incoming-Caller-ID-with-Call-Queue/m-p/55346?search-action-id=69989549889&search-result-uid=55346

https://community.zoom.com/t5/Zoom-Phone-System/Caller-ID-Display-and-Directory-Incoming-Calls-Preferences/m-p/216756

We are new to Zoom phone and have prepped a call queue.  Working fine, but it displays as "INBOUND CALLER ID for CALL QUEUE."

Is there any way to reverse the order so that we can see what call queue is coming first?  When callers have longer names and we are looking at a iPhone or deskphone, we have to wait a couple beats to see what queue they are calling for.  Most of the time, especially for external callers, we want to answer the phone more quickly but need to know who they are calling (different company names) to offer the right greeting.  

Any way to solve?

Has anyone figured out a way to do automatic call routing in Zoom Phone when the Salesforce integration is being used? 

We are currently using that for click to dial and screen pops, but there doesn't appear to be a way to automatically route calls using the client data that is already in Salesforce. Zoom Support notified me this wasn't possible, so I opened a Feature Request, but those tend to just sit there with very little progress ever made on them. Also open to looking at 3rd party apps if the Salesforce integration can't do it.