Hello,
We're currently migrate on Zoom phone and one of big restriction we've identified is the video support of 2N intercom directly with the zoom application without a video-capable IP phones.
Indeed, our user are using the video to identified the person at the door to open it directly from their desk (via dtmf code). On our previous phone solution, video worked directly on the softphone and deskphone.
We can use 2N specific app on workstation but it's a big challenge with the number of intercoms and contacts.

So, we are requesting that Zoom support 2N intercom video with Zoom desktop / mobile

Best regards

We have a few VIP staff members that have all of their calls screened by their Administrative assistants. We have hidden the VIP staff from the directory, and have a queue setup with their name so the their admin assistants can take them. 

The problem is that when a VIP makes a call to a staff member, their extension shows on the receiving end. This has caused their extension to be leaked and they are now receiving calls directly. Their phones should always, always, always go to the Admin assistants first. Their phone should not ring except for a incoming intercom.

In our previous on-prem solution, we could make the outbound caller ID show as private without their extension number showing. 

We need a solution that will anonymize their internal extension number. 

Our office has some rotating staff who are sometimes (but not always) responsible for handling calls from one of our Call Queues. Right now, it's somewhat burdensome for us to manually enable/disable their Call Queue membership (or the "Receive Call Queues" user setting) repeatedly, or during certain weekend/holiday hours. Is there any way to set a schedule and/or time limit for call queue membership? So for example, if we know Employee A will be covering the call queue from Fri-Mon, we could just set that schedule somewhere instead of having them (or an admin) manually go flip the switch every time there's a change?

Hi all,

Manually adding members to a Call Queue's Voicemail Access Member list one at a time is very tedious and time consuming. Please can we have an option to automatically add all Call Queue Members into the Voicemail Access Member list? Or, at least let us add more than one user at a time and not have to click each little tick box for the permission we want to give them?

Many thanks,

D

Hi,

I'm new to Zoom.  The system assigned me an extension number which I do not need as I am a small business owner and I am the only one that will be using the telephone number.  I want people to be able to call me directly on the number assigned without them having to enter an extension number.  How do I fix this?  I've looked at other posts but was unable to get it working properly.  Thank you!