Zoom Phone System
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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Using Camera on Cisco 8865

Is it possible to use the camera with Zoom on a Cisco 8865. Also, I'm looking for guidance on how to get the most out of it as it relates to Zoom Phone. Any information you can send my way would be greatly appreciated. TIA

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AudioCodes 1248/124 working with Emergency Blue Lights and All Campus Alert

We have ATAs by AudioCodes. We have both 1248 and 124 units. We are having issues with DTMF working with the Emergency Blue Lights and our All Campus Alert System. We can connect with each of the units but once connected they do not seem to pass DTMF... Show more

We have ATAs by AudioCodes. We have both 1248 and 124 units. We are having issues with DTMF working with the Emergency Blue Lights and our All Campus Alert System. We can connect with each of the units but once connected they do not seem to pass DTMF correctly. Any help would be great. 


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I want Holiday List Template.

We have multiple holiday patterns, and we can't use the site's default settings, so we set up holiday lists one by one for users and shared line groups.
It would be helpful if a template could be created and applied.

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Default Blind Transfer through hotkeys in zoom workplace

My company has now started to use zoom workplace as its main system for receiving outside calls and moving calls around our offices to other staff. One issue we have though is the volume can be troublesome when there is so many steps to simply transf... Show more

My company has now started to use zoom workplace as its main system for receiving outside calls and moving calls around our offices to other staff. One issue we have though is the volume can be troublesome when there is so many steps to simply transferring a call. I am wondering if anyone knows of a way to use the keyboard shortcut for transferring a call in combination with any possible settings to simply defaulting it to just blind transfer it to the designated number when the shortcuts used rather then bringing up the three transfer types. 


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10DLC

Is anyone usign 10DLC for Staffign companies ?

Dial-In Numbers for United Arab Emirates

I want to schedule a call with people from the United Arab Emirates but am unsure what number they will use to dial in. On the Zoom International number page, Zoom International Dial-in Numbers - Zoom, there are no numbers listed, and there is an X i... Show more

I want to schedule a call with people from the United Arab Emirates but am unsure what number they will use to dial in. On the Zoom International number page, Zoom International Dial-in Numbers - Zoom, there are no numbers listed, and there is an X in the International Number column. 

 

What number should I use to call Toll-Free to the United Arab Emirates?


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Auto record only external calls (never internal ones)

I've got automatic recording setup for my call queues and users. However, I need to make sure internal calls between employees aren't recorded. I know that enabling auto recording on the call queues will cover inbound calls, but I need to make sure o... Show more

I've got automatic recording setup for my call queues and users. However, I need to make sure internal calls between employees aren't recorded. 

 

I know that enabling auto recording on the call queues will cover inbound calls, but I need to make sure outbound ones are auto recorded too. How can I enable this without it triggering for internal calls?


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Zoom Phone Call Recording and Playing It On My Web Portal

Hello, I need to know does Zoom provide any API to access to Zoom Phone Calls Recording and Minutes of Call? I am developing a system where Client's requirement is, when we open a list of Calls, there should be a Button to play Recording of Phone cal... Show more

Hello,

 

I need to know does Zoom provide any API to access to Zoom Phone Calls Recording and Minutes of Call?

 

I am developing a system where Client's requirement is, when we open a list of Calls, there should be a Button to play Recording of Phone call and also display the minutes of Recording.

 

My Client is ready to buy the Subscription of Phone call recordings and also if any other paid API is require to achieve this.

 

Please provide you valuable feedback on this.


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Initiating calls in zoom phone in our website using API.

Need detailed information about initiating calls in zoom phone in our website using API. please give me the api to integrate the calls using api in my website.

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United Arab Emirates

How do I dial into a zoom meeting from the United Arab Emirates?

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