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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Cannot forward to External Contacts

I have an Auto Receptionist setup as a basic Call Tree: Opt 1 sales, opt 2 support etc. During after business hours we want the support calls to go to an external 800 number, i.e. +18005551234. When dialing the extension afterhours to have the caller... Show more

I have an Auto Receptionist setup as a basic Call Tree: Opt 1 sales, opt 2 support etc. During after business hours we want the support calls to go to an external 800 number, i.e. +18005551234. When dialing the extension afterhours to have the caller be forwarded to the External Contact, instead Zoom says "The caller you're trying to reach is unavailable, good bye" and hangs up the phone.

 

We cannot figure out why this is happening. Any advise would be much appreciated.


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getting error message Error Code 5613

Hello, i am trying to sign up for the zoom phone and when i go to payment, it start to process but then gives error message as shown below. I have used different types of payment method also but still the same error comes up. An error has occurred an... Show more

Hello, i am trying to sign up for the zoom phone and when i go to payment, it start to process but then gives error message as shown below. I have used different types of payment method also but still the same error comes up. 

 

An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. Error Code: 5613

 

Can someone please help with this? 


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Trouble with Alarm Panel dialer communicating through an AudioCodes mp1288

Hello, I am trying to connect a building alarm panel dialer to an AudioCodes 1288. No matter the settings I change the modem lines don't seem to synch up. I monitor the line connected to the legacy PBX and the communication seems the same. I know the... Show more

Hello,

 

I am trying to connect a building alarm panel dialer to an AudioCodes 1288. No matter the settings I change the modem lines don't seem to synch up. I monitor the line connected to the legacy PBX and the communication seems the same. I know there is some delay which is probably causing the issue. I see modem settings in the Audio Codes, but the recommended Fax settings from Zoom seem to be interfering with them. 

 

Has anyone had any luck when attempting this before. I have also tried with a Grandstream ATA with no luck. 

 

Thanks,

Derek


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Caller ID name not displayed on phone when transferred from auto receptionist

Hi,Working my way through setup. My calls come to auto receptionist then get sent to one of two call queues depending on time of day. One issue I have is that when the call is coming through both on the handset (poly e550) and the desktop app, it onl... Show more

Hi,

Working my way through setup. My calls come to auto receptionist then get sent to one of two call queues depending on time of day. 

One issue I have is that when the call is coming through both on the handset (poly e550) and the desktop app, it only shows the phone number and instead of the name it shows "forward from main auto receptionist" and the phone number. The system knows the name as it is displayed correctly in the call history (on desktop app, in the phone under recent calls it still indicates "forward from main auto receptionist" and the phone number). The voicemail(in the desktop app and email) also properly indicates the name. We need to be able to see who is calling. Any way to make this happen?


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Can't add ZP and kickstart our business

We're a startup company and we've been trying to get ZP service. There was an error when we were trying to add it and we've been going around in circles to finalise this. Can someone please help! "You don't have subscription yet" Show more

We're a startup company and we've been trying to get ZP service. There was an error when we were trying to add it and we've been going around in circles to finalise this. Can someone please help!

 

"You don't have subscription yet"


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Can't receive calls, everything goes to voicemail

After a terrible ordeal with porting my number, it is finally completed. But all calls go straight to voicemail. I cannot figure out from the chat or instructions how to receive calls. Ideally, I'd like all call to forward to my cell phone to answer ... Show more

After a terrible ordeal with porting my number, it is finally completed. But all calls go straight to voicemail. I cannot figure out from the chat or instructions how to receive calls. Ideally, I'd like all call to forward to my cell phone to answer it directly.  I set up 3rd party number (my cell) in several locations and the most recent I tried said it can't go to 3rd party numbers.

 

It is just me. I have a Pro account.


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Resolved! Zoom Audio Codec disable AirPod Call volume

Okay, chatbot failed miserably. When I answer or make calls on my laptop using my AirPods the called person cannot hear me. When I delete Zoom and all its files, my calls can be heard just fine. When I reinstall, the receiver is again not able to hea... Show more

Okay, chatbot failed miserably. When I answer or make calls on my laptop using my AirPods the called person cannot hear me. When I delete Zoom and all its files, my calls can be heard just fine. When I reinstall, the receiver is again not able to hear me at all. The Audio Codecs are seizing control of my AirPods volume and making them useless when Zoom is loaded on my device. What ya' got for me? Hope a real live person can help. My work requires I use Zoom or I wouldn't. FaceTime works just as good for me. 


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Inbound Caller ID on Iphone

We are currently not able to see the inbound caller ID information from individuals outside of our system. We are seeing "Wireless Caller", but do not receive the phone number or potential name for the caller. This occurs even when we are logged into... Show more

We are currently not able to see the inbound caller ID information from individuals outside of our system.  We are seeing "Wireless Caller", but do not receive the phone number or potential name for the caller.  This occurs even when we are logged into the Zoom app on our phones.  

 

Is there any correction that can be made on our side?


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Resolved! Want to switch over to zoom phone... some questions...

Hi,I would like to switch over to zoom phone from our current cloud pbx provider. I will be buying new phones likey cisco 9861 or poly e550. \1) Can I set a BLF button on the phone to toggle between business hours and after hours for the auto attenda... Show more

Hi,

I would like to switch over to zoom phone from our current cloud pbx provider. I will be buying new phones likey cisco 9861 or poly e550. \

1) Can I set a BLF button on the phone to toggle between business hours and after hours for the auto attendant? We often stay late or arrive early and want the ability to answer calls. Is there another easy way to accomplish this?

2) I have two employees who work from home on occasion. Can I setup two phones for each of those users without paying an additional monthly fee? As I understand it, a user can have 3 devices - just confirming. We will all share a single number.

3) I currently have workplace pro that I use just for zoom meetings. I see I can mix and match plans. So could I buy the 15 unlimited plan for 3 employees then the pro plus for myself to add zoom meetings capability?

4) Can I create 4 park locations. For example, 70, 71, 72, 73 then easily park a call in that location?

 

Thank you very much for your time.

 

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Resolved! Cisco 9800 series feature set

Considering the Cisco 9861. I looked through the feature list provided by zoom. I see that aim call parking and group call pickup are not available on the cisco 9800 series. Any idea when/if they are coming? To clarify, aim call parking allows a blf ... Show more

Considering the Cisco 9861. I looked through the feature list provided by  zoom. I see that aim call parking and group call pickup are not available on the cisco 9800 series. Any idea when/if they are coming? To clarify, aim call parking allows a blf key to be used to park a call and then another can retrieve it. With respect to group call pickup, if it is not supported, does this mean that these phones cannot answer a call the rings to a group? Thanks


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