how to get direct calls without putting the extension number? | Community
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Newcomer
January 15, 2023
Question

how to get direct calls without putting the extension number?

  • January 15, 2023
  • 2 replies
  • 1 view

I just got started with Zoom phone, and I've noticed that the callers need to put an extension number that I chose to make the call.

how can I disable it? and just get a regular direct call?

TY.

 

    2 replies

    FORE-Craig
    Specialist
    Specialist
    January 15, 2023

    Hi @levyx10 

     

    The easiest thing to do is to go to Admin > Phone System Management > Auto Receptionist in the Zoom web portal at https://zoom.us/profile, choose the Auto Receptionist and in the Business Hours section:

     

    • Set the Business Hours to 24/7
    • Set Greeting Prompt to Disable
    • Set Route to User, and select your Name from the drop-down menu presented

    From that point on anyone calling the number will go directly to you. 

     

    You should also go Personal > Phone > Settings, and configure the entire Call Handling section there.

     

    I hope that helps!

     

    Newcomer
    February 24, 2025

    Thanks @FORE-Craig! I had the same question. 

    Newcomer
    December 13, 2024

    That just helped me today, thanks sharing, appreciate the effort.