I have 16 total Grandstream gateways in our environment.  Many of the ports on these gateways initiate outbound "ghost" calls dialing +11, +12, +122, and so many other combinations but never a complete number.  My company manages retirement communities and we manage about 25% of our resident phones through the Grandstream gateways.  I opened a ticket with Grandstream, but they keep giving me solutions to INBOUND "ghost" calls, which I do not have an issue.  Has anyone seen this in their environment?

We have been looking at the Zoom Phone system QOS to determine why some clients are reporting poor sound quality occurring 1-2 times per week. To be more specific, callers are reporting that our user sounded distorted or echo-ey while we heard clearly from them. We ran a certification on the wired network ports, patch cables, and phone cables. We were able to look at specific events, and the QOS showed that they were 4.1-4.5 good quality calls. The only commonality I could see between them was that they all showed a 12kbps sending bitrate when known good calls showed a 50-75kbps sending bitrate.

Zooms website says that bandwidth needs are 60-100kbps for calls.

Could this actually be the cause of the poor sound quality? If the recommended bandwidth is 60-100 kbps, why is it rating a 12kbps call is good quality?

Hi, 

Our zoom phone system went live last week, so we are still in adjustment period. Several users have mentioned that if they are typing in a document/email etc.  and then receive an incoming phone call, Zoom "steals" the keyboard and they have to click back into their other application to continue to type. 

We tried turning off keyboard shortcuts user by user and testing some incoming calls but that had no effect - typing was still interrupted each time a call popped up on screen. Does anyone know if this is a setting that we can turn off? Or just a minor annoyance we have to deal with?

Thanks!

-Lauren

A couple months ago I noticed the Zoom Phone Assistant stopped consistently staying on top of other windows. It keeps getting lost behind browser windows making it difficult to see incoming calls, as they do not show in the main app with it enabled. Is anyone else experiencing this issue or have a resolution?

I'm using Zoom Workplace 6.6.1 - Windows 11

Hi,

I have not easily found the answer to this on the Zoom website, and I did speak with a sales rep on the phone this afternoon, but what she told me doesn't seem to match up with what I'm seeing on the official Zoom site.

I want a package with VOIP and meetings, with a signed BAA for HIPAA compliance. The rep told me that I can do this. However, there is no option for the BAA when checking out online (one of the reasons for my skepticism). Is there a way to combine these two? Perhaps I'm missing something very obvious on the site.

Thank you.

Zoom Phoneで自身のスマホアプリやPCアプリで通話録音内容を確認したいのですが、設定は間違っていなさそうで、8月以降自分の録音がダウンロードできず、ここが間違っていそうというのはわかりますでしょうか?管理者画面の[電話システム管理]-[ログ]のほうからは通話履歴と録音は確認できるのですが、スマホとPCのZoomアプリから確認できない状況です。ユーザーアカウントでは自動レコーディングオンとアクセスメンバーに自身を設定しており、別なアカウントではスマホアプリで録音データが正しく再生できる人もいます。

Currently, if a call is transferred to a queue, the queue users see only the caller ID of the person transferring the call, not the original caller's number. It makes it difficult when queue users need to go back and reference a caller's number. Is there a way to change this?