Hi,

I am currently setting up a set of Poly Rove 40 handsets connected to a Rove b2 basestation. I can access the b2 basestation's web guide to make changes prior to provisioning the station with Zoom, however, as soon as I provision the basestation to Zoom, I can no longer access the basestation's web gui. I just get a "Connection Refused" error when trying to navigate to the basestation's IP address. I need to be able to access the web gui so I can add repeaters to the system. I've tried everything I've found related to fixing a connection refused error with no luck. What am I doing wrong to not be able to access the base station after provisioning?

Has anyone figured out a way to do automatic call routing in Zoom Phone when the Salesforce integration is being used? 

We are currently using that for click to dial and screen pops, but there doesn't appear to be a way to automatically route calls using the client data that is already in Salesforce. Zoom Support notified me this wasn't possible, so I opened a Feature Request, but those tend to just sit there with very little progress ever made on them. Also open to looking at 3rd party apps if the Salesforce integration can't do it. 

I am having difficulty getting my SMS campaign approved. We are using all the default responses and suggested text for messages. The problem is that the SMS Campaign Denial message gives no guidance as to what needs fixed and the Zoom One Pro account doesn't have any support for it. The company only has three employees so any plan that is bigger is overkill. Not sure where to go for answers.

Hello! I need help understanding the access restrictions in Zoom's Phone SMS API.

First, I'd like to confirm if my inability to fetch SMS conversation details is because I'm not the session owner.

Second, even though I can't own these sessions, I'm an admin in the organization where the session owner belongs.

Why am I still unable to access these conversations despite having admin privileges?

{
    "from": "2024-11-25",
    "to": "2024-12-25",
    "next_page_token": "",
    "page_size": 30,
    "sms_sessions": [
        {
            "participants": [
                {
                    "owner": {
                        "type": "user",
                        "id": "garyId"
                    },
                    "is_session_owner": false,
                    "phone_number": "17372850233",
                    "display_name": "Gary"
                },
                {
                    "owner": {
                        "type": "user",
                        "id": "callumId"
                    },
                    "is_session_owner": true,
                    "phone_number": "17373046527",
                    "display_name": "Callum"
                }
            ],
            "session_id": "sessionID",
            "last_access_time": "2024-12-24T16:59:50Z",
            "session_type": "user"
        },

    ]
}

Gary is the organization owner where Callum lives, and I'm still not being able to fetch session details using sessionID

Thank you for your help,
Fran

Fran

I need to make some calls to get my new phone ironically after my one and only took a bath yesterday. I was hoping to get a temporary set up with zoom phone but how logical is this and will it work because I can't verify my current number with my fried phone. Thank you for any help!