Hi

We face a one-way audio issue with Yealink T-31P IP Phones and Ribbon SBC 1000. The same phone works perfectly with the Ribbon SBC Swe Edge. What I suspect is the Opus codec priority since there is no option of adding the OPUS code in SBC 1000 but is available in SBC SWE Edge.

The strange thing is that this issue is never seen in inbound calls from PSTN to Zoom, but it happens every time a Zoom user calls a PSTN number. We don't face any such issue when the Zoom app (Windows, Mobile) is used for inbound and outbound calls. 

We have tried to make changes to the provisioning template for IP phones, but it doesn't affect anything and nothing changes. 

Has anyone faced any such issue? I need help.


Rizwan

I am using zoom phone call and assigned us/ca metered plan I bought the number but the and follow all the step.  when I can call out to anywhere I need. However, I get the following message when trying to make outgoing calls on my zoom phone: "Sorry, we cannot complete your call. Your service plan does not support calling to this destination"

We have staff members that use the Zoom app on their cell phones as their work phones and are connected to our 1 gig Wi-Fi. They are receiving calls but then the app will not connect, and they receive a message "Not connected. Attempting to reconnect..." This is causing a lot of frustrations for our constituents and staff. This is not the same experience on our hard phones or computer app, but the whole company is mixed on how they use Zoom. Anyone else experiencing this?

So I have gone through all the testing, uploaded the new audio drivers, eliminated all other speaker options.  The issue seems to be somehow related to the cell phone, when I start up the computer with the cell phone turned off the problem does not occur directly.   I have terminated the cell link from windows, but still if the cell phone is on, I can not use the Zoom Phone, pretty frustrating, especially when I have to use 2 source verification or want to receive cell calls.  Any ideas from people more savvy than I.

Hi

This is a new problem. Everything worked fine yesterday so it is not a problem with internet connectivity, firewalls etc. etc.

I have Zoom phone. Today I find that it works on two different Android phones when using the Zoom app but does not work on two different PCs. On the PCs, I can dial and connect but cannot hear or be heard.

Thanks for your help

Mitch

Is there a way, when a call queue goes through several overflows, to direct voicemails back to the original queue when they reach the end of the the overflow? 

For example I am setting up the following queues

• Sales Team A
• Sales Team B
• Sales Team C

I also have these overflow queues:

• All Sales Employees
• All Phones

The overflow for each sales team is this:

• Sales Team A -> All Sales Employees -> All Phones -> Voicemail
• Sales Team B -> All Sales Employees -> All Phones -> Voicemail
• Sales Team C -> All Sales Employees -> All Phones -> Voicemail

What I want to do is when the overflow reaches the voicemail, it goes to the relevant sales teams voicemail inbox. For example if a call came into Sales Team B and rang through to voicemail, I want it to go into the voicemail inbox of Sales Team B. 

Is there a way to achieve this?

Dear Zoom Support Team,

We have been experiencing an issue with our Zoom Phone lines for the past two days. While inbound calls and outbound calls to non-Singapore numbers are functioning correctly, we are unable to make outgoing calls to Singapore numbers.

Here are some additional details:

• Inbound calls: Working fine
• Outbound calls (non-SG numbers): Working fine
• Outbound calls (SG numbers): Not working

This issue is impacting our operations, and we would greatly appreciate your assistance in resolving it as soon as possible.

Please let us know if you require any additional information or logs to diagnose the issue.

Looking forward to your prompt response.

Best regards,

Sangpi