Zoom Phone System
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Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Zoom phone ringing despite away status being activated

Multiple people within my team have expressed that they have received calls through Zoom even though they have deliberately marked themselves as 'away'. How do we resolve this?

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Inbound calls Caller ID

Hello!

 

Our calls are coming as "Wireless Caller" and no number. Is there a change that we need to make?

 

Or is this intentional? How do we see the number before answering the call?

 

Thank you,

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Zoom Phone plan

I added the phone plan to my existing account, but have not recieved anything further? How lond does it take for zoom to get it together once you have paid? 

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Error when trying to upload .csv file to personal contacts

I have tried everything to upload a .csv file to my personal contacts and I am unable to .  Being told to check file and upload again.  I used the sample download file provided by zoom.  Can someone help me, please?

 

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Multiple voicemails

I bought a number on Zoom and redirected the number to go straight to my main phone. But can I have it where people calling the new number receives a different voicemail than if they called my main phone directly?

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Placing call on zoom phone from salesforce causes screen hopping

A couple of us in our company are having a problem with zoom phone. Others are not having this issue although it appears ours are configured the same way and are in the same position so they use the system the same way.. When I click the phone number... Show more

A couple of us in our company are having a problem with zoom phone. Others are not having this issue although it appears ours are configured the same way and are in the same position so they use the system the same way..

 

When I click the phone number listed in salesforce and zoom phone dials, Zoom forces SalesForce to do a search and takes me from the account or opportunity screen to the Contact screen. Sometimes it can go through several screens to get there and if there is no contact with that number it just kind of leaves me off in a screen showing a list of possibilities. This is a problem because I usually need to be in the opp screen and it can take some time for all the screen switching to occur and then more time to get back to the proper screen. 

Any help is appreciated.

I am using a Macintoshbook Air and software and OS are always up to date. This has been a problem from the moment we switched to zoom phone. Our company is a mix between Apple and PC laptops.

 


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Spontaneous Phone Calls

iOS 17.5.1, iPhone 13, Zoom version 6.1.1. Zoom spontaneously called a person (in the recently called list) several times. Has anyone else experienced this? 

How to set Zoom as the outbound call default app on IOS & Android when clicking on a telephone numbe

We have Zoom Phone and have the app installed on multiple mobile devices. However Zoom is not listed as an option when tapping on a phone number on any of the devices. The call goes out via the default phone app on the phone. Any insight into how we ... Show more

We have Zoom Phone and have the app installed on multiple mobile devices.  However Zoom is not listed as an option when tapping on a phone number on any of the devices.  The call goes out via the default phone app on the phone.  Any insight into how we can configure this would be most appreciated.


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Zoom Phone: Unable to add Emergency Address when adding a new location

I am attempting to add all our physical locations for emergency services however when I add an address it just says "no data". Is there somewhere else in the system I need to add it first?

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Resolved! Adding an external phone contact

Hi All, I am halfway embarrassed that I can't figure this out, but here I am regardless. For the life of me, I cannot figure out how to add an external phone contact to zoom so that it is visible to everyone in our company. Example: When I type in Jo... Show more

Hi All,

 

I am halfway embarrassed that I can't figure this out, but here I am regardless.  For the life of me, I cannot figure out how to add an external phone contact to zoom so that it is visible to everyone in our company.

 

Example:  When I type in John Doe Company in the phone app, it brings up the saved phone number for John Doe company, an employee can click on it and it calls externally.

 

The probably is, I can't figure out how to add a new one.  If I want Jane Doe Company at xxx-xxx-xxxx I can add that to my personal contacts, but no one else in the company can start typing jane doe and have the contact card come up for them.  


I'm sure there is a way to do this, but I need help figuring it out!


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