My porting just took place and both of my numbers work fine for voice calls.  However, I'm unable to receive SMS on them.  My 10DLC brand is approved, and my campaign is (And has been for weeks now) in 'pending' status.  However, I found a conversation here on the Zoom forums stating that SMS should still work for <1000 sms per day while the campaign is pending.  I only send/receive 5 or fewer messages on an average day so that should be fine.  Anyhow, I have SMS enabled in Account Settings>>Zoom Phone>>SMS, but my numbers still show as messaging disabled.  Any ideas?

We really need the ability to change the call handling settings (change the device to ring, hours, spam settings, etc) from the mobile app and the desktop app. I sometimes change where the phone rings (desk phone, laptop, smartphone) depending on where I am. It takes too long to navigate through the menus to get to the main web site to change these settings. There could be simple toggles in the apps. 

A big bonus would be if we could set "profiles" or "locations" where certain settings, ringing devices, DND, statuses, etc could be updated with a shortcut button/toggle in the app, location and/or on a regular schedule or via an iOS shortcut/widget on iPhone.

We have noticed that some cellular devices will not receive phone calls when the zoom app is on the history tab. The only way the device will receive calls is when the device in on the lines tab. I cannot replicate this on all devices, but have narrowed it down to those devices that are receiving the calls from call queues. Is there a setting anyone knows of that I have missed or is anyone else able to replicate this on their own call queues?

We are a company of 25 staff, many of whom work with clients and need their phones on the go. We switched to zoom phones about 6 months ago and have been struggling intensely. Calls get dropped, missed, audio is inconsistent, voicemail notifications with a major delay until they actually appear... We've dug deep into the settings and a few things have helped, but nothing has solved the issue. The only thing that seems to potentially explain it is that we need very strong Internet connection to use the phones, it can't rely on phone data. We aren't receiving error messages, just extremely poor performance. I'm wondering if zoom phones are good for people who are primarily desk bound? Customer support comes back with the same auto responses with every ticket: send a screenshot. The issue that we can't screenshot what's not happening or capture the poor performance. Are others having these issues? Thank you.

Hello everyone!

I hope you are all doing well. I'm getting the notification that I reach the limit for the messages and I can't able to send the message and he is the exact notification I'm getting.

" You have reached today's rate limit. Please contact your admin for further information."

I really appreciate your help on this matter.

Thanks!

How can I edit a contact details that are saved in Cloud Contact? I can see them in my Phone App but not in the website portal.   My Contracts saved in Personal Contacts does not show all of my contacts which were saved in my list of contact saved in App.  I have been saving the name as I received or called that person but found an error and would like to correct the name.  I can see the name and contact under Contacts in App but there seems to be no ability to edit.  The same list does not appear in the Personal Contact in the web portal.

I'm setting up an IVR to ask a simple question: "How did you find us?"

I do not want to say "Press 1 for this, 2 for that, 3,4,5,6, etc" so I added some options like Facebook, Instagram, Google, Bing, Search Engine, etc.

If I say "Google", it works, "Search Engine" works, and "Bing" works, but it is not working for the options "Facebook" and "Instagram". I tried speaking in many different ways and asked different people to try but does not detect both words at all.

Any suggestion?