Hi ya'll!  

We submitted a number port request that was rejected by  our current carrier, but is stuck as "pending" in the zoom portal. Ideallly, we could delete that port request and attempt again with different port details, but the delete button is grayed out. Anyone aware of a solution for this issue? 

The Cisco 9800 series of desk phones have been out for about a year now but I am not seeing any mention of them on the big cloud VOIP phone providers like Zoom, 8X8, RingCentral, Nextiva, etc.  My rep tells me an internal roadmap shows them as possibly being certified in June 2025. We are very seriously contemplating switching to Zoom phone and the hardware is a big element of the switch away from our legacy Avaya on prem PBX. So far, we are very impressed with Zoom Phone. We've been testing the Poly Edge phones and they are nice, but the Cisco 8800 and 9800 series devices seem just a tad higher quality, maybe more substantial, etc.I like the larger buttons. We like the Poly Edge phones, but if given a choice I'd probably pick the Cisco phones after holding both in my hands. I don't want to deploy the 8800 series (they are certified on Zoom) because they are 10 years old and lack certain modern features like Zoom App Call Control (dialing on PC in Zoom app and it dials your desk phone where your headset is attached). They would probably be OK, but I'd feel bad deploying something 10 years old and would probably regret it.  I'd be really curious if anyone else is waiting patiently for the Cisco 9800 series phones to be supported.

Hi, 

I was using Zoom to make a phone call, when i realized all of my text messages have disappeared!  When i logged into the app on my desktop, they were all there, and when a client texted me, our full conversation popped back up.  Is there any way to recover the messages onto my phone?  i'm often communicating with clients away from my laptop and need our chat history.  

Has this happened to anyone else?  

Hi Team,

We recently signed up for Zoom Phone and used the service for a brief period (1–2 days), during which we also ported in our business number.

Unfortunately, our account was permanently suspended due to a reported violation. As a result, we are unable to log into our account or access any information.

We submitted an appeal to have our number released or ported out, but the appeal was rejected without any explanation or details provided.

This number is extremely important to us as it is actively used for our day-to-day business operations, and the current situation is causing major disruptions.

I would appreciate your help.

Best Regards,

If I am on a call and another call comes into the queue - we have it set not to ring to me - but it isn't in my list of missed calls so that I can call someone back - the call only shows on someone's phone who wasn't on the phone when the phone rang

Hi!

We use Zoom phone and would like some sort of notification of any missed call.

Scenario:

Client makes an incoming call to our 'call queue' and rings for 30 seconds, but does not leave a voicemail.

Currently, we just look at the zoom desktop client at various times during the day but we'd really like to set up a notification.

Any ideas, creative or easier?!

Thanks

Richard

An Auto Receptionist answers the main number for our firm. It forwards to a Call Queue which has two members, the Common Area phones which are answered by the receptionists at our front desk.

If both of the receptionists have to be away at the same time (and for a while), one of the Executive Assistants will come down to the front desk to greet visitors and take calls for the main line - meaning they are now away from their own desk phone, not covering their manager's line, etc.

We tried enabling Hot Desking on the front desk Common Area phones so an Executive Assistant could sign in and receive calls to their own line (and especially to their manager's line) ...but doing so stopped the front desk phone from being able to receive the main phone number, which is not a workable solution.

While we have thought of other ways in which the Executive Assistant could cover their own calls / manager's calls (such as with the Zoom app on their mobile phone, or the Zoom app when signed into the computer at the front desk), we are still hoping to find a way to let them 'sign in' to the front desk phone but still have the main line show up, so they don't have to juggle multiple headsets (we don't have the kind that can handle multiple inputs) and/or cell phones.

We thought about adding the Executive Assistant to the Front Desk Call Queue when they are there, but that seems like an extra and unnecessary step, as it would require the help of a Zoom Call Queue manager or Zoom Admin - unless there was a way to automate it so that ANYONE who signed into that Common Area phone would be automatically added to the Call Queue, and automatically removed from it when they signed out.

Any ideas we haven't thought of? Thanks for helping us brainstorm on this one!