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  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

We need SMS for answering client questions - but we don't do "Campaigns"

OregonHolly
Newcomer
Newcomer

‎2024-09-17 11:42 AM

We need the SMS feature for answering simple questions with clients, such as "Can you text me your address".  Do we need to do a campaign for just answering questions?  We don't send out mass texts.   

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Arps
Community Champion | Employee
Community Champion | Employee

‎2024-09-30 12:55 PM

Hello!  
All non-mobile numbers who will be sending SMS messages are required to submit a 10DLC registration.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059336

 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

Thanks! Rick

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