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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Error code : 5613 (while purchasing zoom phone

Isaac_Brown
Newcomer
Newcomer

‎2025-03-28 02:03 PM

i have tried to purchase zoom phone but the time o checkout it showed me this error in the upper banner so anyone can guide me through this as how can i fix this issue and purcahse the zoom phone 
i have tried to contact support and the agent said that that's not our relevant department the internal team will work on your issue altough he generated a ticket on behalf of my issue , so what i wanna know is
has anyone got the same error like this ?
is someone aware of this error so that he/she can guide me through this ?  

and if internal team is working on this so how many days it will take them to fix this ?

 

 

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josepadilla
Zoom Employee
Zoom Employee

‎2025-04-02 04:35 PM

Other users in the community receiving the same error cleared history, cookies and restarted the browser to fix this issue. It seems that being connected to a VPN can also be related to this error.

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Isaac_Brown
Newcomer
Newcomer

‎2025-04-04 06:22 AM

i exactly did those things but nothing has worked out inafct i tried to contact support too in billing department they said we will update you via mail and it is now the 10th day and i am still waiting for an update

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