Hello,

My team and I utilize the Desktop Power User pack to make our process more streamlined. This shows us when people are active or inactive in the queue.

However, when using this feature, it will show that you are inactive while on an active call, or will show that you are inactive after a call. This has caused a great deal of confusion when we are rotating our schedule.

Any advice would be appreciated! Thank you.

Good morning all!

I'm looking at scheduling specific reports (by department or site) to be sent out to different areas of our business to streamline reporting analysis - instead of Management spending minutes or hours (I'm not kidding...) trying to decipher excel to filter by their relevant staff.

I'm seeking to

1: Confirm the current automated scheduling options does not allow site-based or department reporting?

2: If there's another way to achieve this automated reporting?

For reporting through the web interface, I am required to create a new role within the "Phone" section of Roles to grant members access to this functionality. This works well for logs and I can be site-specific, allowing management to swiftly view their divisions only - great!

However, for aggregated call reporting, I need to create a custom role in "All". This does not allow for site-specific or department scope under the role, meaning Management will receive a complete Group overview from multiple business lines instead of their relevant area.

I am aware we can filter once inside the report by site-specific, but this means some management will need to generate multiple reports daily across multiple sites (viewing yesterdays calls) - not very user-friendly or streamlined.

Next, I realise there are "Groups" we can leverage to try and achieve this level of reporting, but trying to add a Group is time-consuming and will require constant upkeep as it requires manual user-specific entry and not dymanic (not even a csv upload option). I can see Groups having great power, but I feel it's not quite there yet if intended to be used in a scenario like this.

I would be greatly appreciative if anyone can suggest some workarounds or perhaps a better approach to solving my business case, if possible.

Otherwise, it would be fantastic to know and see the above features being improved to streamline the reporting.

Cheers,

Hello,

I am trying to find a way to forward calls to voicemails when I need to step away from my desk for a few minutes. I haven't been able to find a way to do this outside of scheduling out of office hours and lunch break times. I am looking for something thats more Ad-hoc. Any advice is greatly appreciated!

Hi,

We are using the zoom phone solution with 4 users and have the queue in sequential mode.

I would like to have it setup that when user one is not available, user 2 will immediately gets the call.

The problem we experience now is, the ring rotation is set to 10 sec, but often I'm not quick enough to pick up the call and so it goes to my colleague. Now I can set it to 15 sec, but we found oud that if my phone is off, the caller still needs to wait for 15 sec. So that is no option.

There is an option "Skip offline devices and phone numbers when ringing" but the disadvantage is that when it is enabled, users with their phone screen locked are skipped. I have not tested it yet, but this sounds like a useless option, because most of the time a screen of a mobile phone is locked.  Why it that?

And I'm missing a "make unavailable" option in the zoom mobile app. I can only logout, but that is not so handy, then I need to logon with username/password and mfa. I just like to have the option to quickly make myself available/unavailable.

Thanks