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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Consultative transfers have stopped working - Poly desk phones

Hi We migrated to Zoom Phone in Sept, and have had very few problems - generally very impressed.However, this last couple of weeks we're having intermittent issues transferring inbound external calls to other users when using our Poly desk phones (VV... Show more

Hi 

 

We migrated to Zoom Phone in Sept, and have had very few problems - generally very impressed.

However, this last couple of weeks we're having intermittent issues transferring inbound external calls to other users when using our Poly desk phones (VVX601).

 

They were all on the latest firmware 6.4.1.2361, but suspecting a recent update was to blame I've tried downgrading to 6.4.0.11527 but we're still having the same issue.  Blind transfer works, consultative/warm is hit and miss, when it fails there's a simple message on the sending phone of Transfer Failed.

 

It appears to all work well on iOS/MacOS/Win10 apps, so I do suspect the Polys are to blame, but it wasn't an issue for the first three months.  No other changes have gone through on setup.

 

Any help gratefully received.

 

Craig

 

 


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Need Registration Date from 2020

I am trying to access registration data from a webinar we hosted back on 6-20-2020. 

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Resolved! How to set up URL launch on incoming calls with the MSI installer

Hi. I'm planning to install ZoomPhone on a large number of Windows Computers. I would like to configure the URL start-up setting for incoming calls in the MSI installer, but I could not find the item. (This URL -> https://support.zoom.us/hc/en-us/art... Show more

Hi.

 

I'm planning to install ZoomPhone on a large number of Windows Computers.

 

I would like to configure the URL start-up setting for incoming calls in the MSI installer, but I could not find the item. (This URL -> https://support.zoom.us/hc/en-us/articles/360054844551-Launching-an-app-or-URL-during-inbound-calls )

 

Is there any other way to set it manually one by one after installing the Zoom Meeting Client?


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Zoom

I am unable to install zoom on my tablet and i don't know the reason for that,each time i try to install it from the app store it says this app can't be installed 

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Voicemail syncing

How do I make all of our voicemail boxes sync? We have 5-6 computers and a few phones that have access to shared voicemail boxes and when a voicemail is deleted by one device, it will still show as unread on all of the others.

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Report on phone user availability

Is there a way for me to get a report on phone users setting their phone to do not disturb or to not take call center calls?

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Zoom App Drops Calls for Multiple Users

Hello, I have an ongoing issue for users I support. Multiple users report their iOS Zoom App either drops calls, doesn't ring then shows a missed call, or when dialing out the call just ends. I have made sure to sign them out and back in, made sure c... Show more

Hello, I have an ongoing issue for users I support. Multiple users report their iOS Zoom App either drops calls, doesn't ring then shows a missed call, or when dialing out the call just ends. I have made sure to sign them out and back in, made sure cellular service is enabled for calls and same with WiFi, upgraded to the latest version of the app, and it doesn't seem to make a difference if they are in the office, at home, or using WiFi or cellular data. Any help would be greatly appreciated. 


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how to get the corporate directory to display on VVX311 poly phones

I have installed a Zoom phone system and the corporate directory is not displaying on the VVX311 poly phones.  What am i missing?  

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Test audio settings freezes

I downloaded the latest version of Zoom on Monday. I noticed that my personal version (app) is the newest version now. However, when I go to attend classes- which is just a link via Canvas, I no longer can use my computer audio headset. When I go to ... Show more

I downloaded the latest version of Zoom on Monday. I noticed that my personal version (app) is the newest version now. However, when I go to attend classes- which is just a link via Canvas, I no longer can use my computer audio headset. When I go to test, zoom freezes. Could this be because the school's version is not the most up to date? This was happening before as well, I was able to restart and it would work. 


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Resolved! Zoom Rooms - Ray Baum compliance required?

We are a medium size company with around 100 Zoom Rooms in the US - Trying to find out if Zoom Rooms fall under Ray Baums act for dialing 911.What I have tested and found so far Dialing 933 from a room that has not had a phone license assigned - call... Show more

We are a medium size company with around 100 Zoom Rooms in the US - Trying to find out if Zoom Rooms fall under Ray Baums act for dialing 911.


What I have tested and found so far

 

Dialing 933 from a room that has not had a phone license assigned - call fails. most of our rooms have not been configured with an extension as dialing out would current count against zoom meeting phone call minutes - didn't require an extra phone license.

 

If we assign a basic phone license it can dial 933 ( but then can not dial out otherwise ) - but it uses the default site address and does not follow settings for more specific e911 info ( I wanted to include the room number itself)   - even though there is an option to use a different address when you assign it a zoom phone license.
I tried setting an unlimited license and it's still giving the programmed building address and not the address chosen in the drop down.

Ideally I would like to have an emergency location added per Zoom Room  - these are fixed locations and won't be moving around, I am guessing zoom wants to deprecate the old method of calling out using zoom meeting minutes and switch people over to using Zoom Phone - but as neither method will be compliant I am currently stuck. 


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