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On zoomphone. Maximum number of simultaneous calls in queue: 3 Please advise.
I want to set up the system so that even if 10 people are waiting, only 3 calls can be connected at the same time.
but there seems to be times when more than 4 people are talking to each other.
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Trying to get this call flow to work (see image attached) but if no agent is in the call queue (eg; out to lunch) It gives the following voice greeting "the person you are trying to reach is unavailable, good bye" Then hangs up instead of going to the Auto Receptionist (AnsweringService) Have tried setting the overflow of the Call Queue (see attached) to go to the Auto Receptionist (AnsweringService) but no change. Is this a limitation of Call Queues or should I be using a different call flow to accomplish this flow?
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I realize there is another recent post about blocking anonymous callers - yet it's marked resolved without actually being a resolution. I've just received 5-6 back-to-back calls from "anonymous" Caller ID, all leaving the same automated message about 'press one to complete your order". It's ridiculous that I cannot block these. When is Zoom going to code something into their setup that allows us to block these? It's becoming a rampant issue. Thank you!
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I am wondering if it is possible to set up Zoom vmail to end the recording when it detects a solid "beeping" sound? We are getting 5 minutes of a recording "beeping".
Thank you!
I have a user that got a call on her personal cellphone # but the voicemail appeared in Zoom voicemail. No idea how that could happen!
Is the level of service the time between when a user's incoming call rings and when it is answered?
Is it the time from when the user enters the queue to when the user answers?
Good Afternoon,
We have a zoom calling package with AU/NZ unlimited call package yet I'm unable to receive incoming calls,
Has anyone experience this ?
Hi, Is there anyway to make the Desktop and Mobile Clients a separate Phone device in Zoom Phones? Reason is that we still want Zoom Desktop client for Meetings, but phone calls to only go to the phone client app (for the same user). Or at least no call popups on the Desktop client? Regards Damien
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Since the latest update to zoom app (5.12) picking up handset will not answer a call. You are required to tap accept on the screen. Anyone have any ideas?
