since ‎2022-02-08

User Statistics

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User Activity

Hi all I want to build a report based on the Service Level number in the Zoom Phone Power pack dashboard.Is that value stored anywhere or is only in real-time?
When call monitoring, for ZOOM PHONE ONLY, is active in a call queue, does the agent or the caller have any indication that they are being monitored? More specifically; will the queue member see or hear anything that tells them they are being monitor...
The Desktop Power User popup has started appearing for some non-licensed users and there is no 'Desktop Power User' switch under settings to turn it off.
I want to uniformly set some of the 'User Setting' for all my Zoom Phone users 1. Business Hours a. Allow callers to reach an operator b. Connect to Operator: Auto Receptionist2. Holiday Hours3. Audio Prompt LanguageI need to make sure that these set...
Can the 'dial-by-name' directory audio prompts be changed to match the IVR voice settings?The default voice within the 'dial-by-name' directory is quiet jarring next to the IVR selected voice. It comes off as unprofessional.