Dlemesurier
Contributor I
Contributor I
since ‎2022-02-08
‎2024-04-18

User Statistics

  • 9 Posts
  • 2 Solutions
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  • 5 Likes received

User Activity

Powerpack - Zoom Service Levels Report

2023-01-03 02:14 PM
Hi all I want to build a report based on the Service Level number in the Zoom Phone Power pack dashboard.Is that value stored anywhere or is only in real-time?

Call monitoring indication

2022-11-23 10:57 AM
When call monitoring, for ZOOM PHONE ONLY, is active in a call queue, does the agent or the caller have any indication that they are being monitored? More specifically; will the queue member see or hear anything that tells them they are being monitor...

Desktop Power User popup

2022-06-20 07:58 AM
The Desktop Power User popup has started appearing for some non-licensed users and there is no 'Desktop Power User' switch under settings to turn it off.

Is there a way to set Zoom Phone User Setting in bulk?

2022-02-23 01:01 PM
I want to uniformly set some of the 'User Setting' for all my Zoom Phone users 1. Business Hours a. Allow callers to reach an operator b. Connect to Operator: Auto Receptionist2. Holiday Hours3. Audio Prompt LanguageI need to make sure that these set...

Zoom Phone Dial by Name Directory audio prompt

2022-02-18 09:22 AM
Can the 'dial-by-name' directory audio prompts be changed to match the IVR voice settings?The default voice within the 'dial-by-name' directory is quiet jarring next to the IVR selected voice. It comes off as unprofessional.