Hi experts!

I've got zoom phone call queue set up so we can see which of our business phone nos (different business departments) are being called INTO (auto reception does not allow that function).

We close 12.30pm to 1pm and I realise that zoom phone does not allow for these hrs to be specifically set, so the users will need to log out at 12.30pm. We can work with that.

Call queues allows us to set the voicemail greeting.

I guess I need to set a voicemail greeting that covers different scenarios,  but we've never worked like that. 

Seeking a solution where the admin or a user is able to quickly set a different audio for lunch, and back to default voicemail greeting at the time the office closes.

The desktop zoom app does not seem to allow the user to set the audio message.

It appears there is a need, therefore, to select audio messages by logging into zoom portal - would take a couple of minutes.

Under Call Queues / call distribution there is a an 'overflow' option where audio can be selected - is this the only workaround? Does the 'overflow' audio work for both office closed and no-one picks up (eg users logged out)?

Urrrrrhhhh, I am used to working with an IVR and find zoom phone challenging to set up!

Thanks

Richard

Hi

After 3 hrs it's time to ask the experts!

2 x small businesses at the same location, each with its own phone number. Basically for branding purposes.

Each one is answered by a receptionist (one of 3 staff) using the business name (This doesn't work with auto receptionist because we don't know which phone no. is being rung into)

When the phone is not anwered, it goes to voicemail audio that includes the name of the business.

So far I've set up:

Shared line for both phone numbers - this lets us see which number is being called into and therefore how to answer the phone .... but can't seem to set audio message for one of the two businesses.

Thanks

Richard

We're a new user to zoom.  I have signed up for 10 user licenses with unlimited canada/us calling.

I've created my 10 users and assigned a number to each user. All working fine.

When I try and setup my main company number, and try and get a "toll" number, i get a message "you need more phone number licenses".

I'm trying to explain to my zoom rep, but i don't know if my account is setup with the correct user licenses.

is a phone license in zoom (main company number) different than a user license?

on my main phone number, i will have 3 toll free numbers attached to it. my rep sent me a docusign to add 3 toll free numbers, but nothing in regards to adding a phone license to the main company number.

i hope i've explained my issue. I need a PHONE LICENSE to add a number to my main company number and than start porting my numbers over. (10 users + 1 company number).