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Newbie. When using desktop client to call a cel (non smart phone) or analog landline phone number I get voice alert; "Sorry. The requested service is not available in your calling plan." How do I use DT client to call cel or analog numbers? Can Zoom Phone service receive cel and analog calls?
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My call queue members are receiving queue calls while they are on video calls. Is this expected behavior? Do they need to manually remove themselves from the queue when they have a video call? We have the queue policy set to a rotating distribution, so if they miss a call due to being on a video call, nobody else has a chance to answer the call. I have the config set to disallow receiving call queue calls while taking a call. EDITED: I actually put myself in the queue today, and it does not ring through, but it does send me calls while I'm on a video call, that then are just missed and go to our auto-attendant. (My call isn't interrupted with ringing, but after my call is over I see that I've missed 3 calls from the queue.) Since it's in a rotating distribution, nobody else has the opportunity to pick up those calls while I'm in my meeting. Again, is this expected behavior, therefore I will need to remember to remove myself from the queue when I am on a video call?
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Hello, I just went live with Zoom phone and am having an issue. When I call out or from ext. to ext in the office I get an error of poor Network connection and no audio. Then about 10 sec. later I get audio. This only happens in office. VPN to PSTN or VPN to VPN is fine. Any Ideas? Thanks
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We have a user that wants to download call logs for her team but not access all other call logs; only from her team. A call queue should work for her but she wants each person on her team to have their own individual phone numbers? What's the best solution here? Thanks
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I need to forward to an external number and an extension. Normally I would use ,,, between the number and the extension but it the admin interface does not allow for commas. Any idea how to accomplish this?
We are converting to Zoom using Polycom phones. We were trying to use the save a line feature. When we save the contact it shows on the display and works but the next morning it is gone. Has anyone experienced this and how can we fix it. Thanks for the help!
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I just upgraded to zoom pro united and established ability to use zoom phone to make private calls. However, zoom was only able to give me a new number. I spoke with the phone team at zoom and they told me I would need to go to verizon. Verizon told me only zoom is able to do this. Zoom is able to port my verizon number onto zoom. but then I would lose that number with verizon. has anyone tried to have the same number with verizon and zoom once you have already had a verizon number? thanks for the help!
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Help It then raises the question how I raise a critical error on the support pages, I can't foind where to quickly raise a ticket... Thanks Craig
We can't make outbound calls this morning, internally or externally - and external calls can't reach the auto-attend.
Desktop, mobile and Poly deskphones all affected. We're getting ewrrors on outbound calls that users have reached a maximum number of concurrent calls. We've tried signing out of all devices, unplugging the Poly deskphones and no success.
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Hi all,
My meeting has a registration link which when clicked on says ‘Meeting Registration Approved’, but it doesn’t send a confirmation mail or shows them as registered participants. Please help.
I want to connect a party who has no internet, to a zoom webinar, by telephone. I realise I call the Zoom telephone number, enter ID and password etc. then place the call on hold and add the call to my third party. That works fine, however I want the third party to be able to mute and unmute. Pressing *6 on their phone pad doesnt mute or unmute, pressing *6 on my phone pad doesn't mute them or unmute them. What do I have to do to allow the third party to mute or unmute themselves? Note that while I organise the conference call, I am participating in the webinar on my computer. It is just that the third party has no internet, so I am using this telephone method to connect them to the web meeting. It would be nice to know how i can get the third party to participate in the meeting. Many thanks.
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