My user using poly vvx250 phone set, why does a local incoming call the caller ID marked with a "+" in front of the caller ID?  Normally any local calls the caller ID should not have a "+".  And now the user cannot return calls based on the caller ID in the phone set call history because the caller ID starting with "+" sign is not a valid local phone number pattern.  How can I remove the "+" sign in the incoming caller ID?

Hello all,

I am troubleshooting an issue where the caller ID information is dropped/changed, to the transferee, when the call is transferred  to a call queue. 

Here is the scenario, I called from my cell phone to our main office number, auto-attendant answers, I went through the prompts to reach Customer Service (this is a call queue of 3 extensions, including the receptionist, set to ring successively [CS rep1 -> CS rep2 -> Rcpt]) if the call makes it to the receptionist and they answer the call and then transfer it back to the Customer Service queue, the caller id info changes from the Caller's info to the receptionist's info.

If the receptionist transfer the call direct to an extension the caller ID remains correct.

The call logs don't seem to help with this issue.

The Customer Service reps claim this only recently started happening. The receptionist claims calls for customer service to her phone have recently become more frequent.

Any ideas?

We recently set up audio intercoms for all users.  When we click on the intercom icon on the lines tab, nothing happens for about 10 seconds and then the system places a phone call to the user selected.  Neither party's phone beeps, as they should.  Neither party is one the phone, etc.  All phones have Zoom devices selected to receive intercom.  What am I missing?

Yesterday our phones worked perfectly, today we have incoming calls but when we answer the line goes dead, same happens when we call out. 

So frustrating and upsetting for our clients, it really isn't good enough.

All we did was download the 'new' desktop version. grrrr