We have a single Admin team call queue that answers our only Auto
Receptionist. They each work 2 or 3 days per week and enable/disable
answering queue calls among themselves. Sometimes only 1 team member is
on the queue, sometimes 2. If they are only...
We use Google Calendar Working Hours and Locations so we know when and
where everyone is working. Is there a way to integrate this information
to Zoom Phone System > Users & Rooms > User > User Settings > Business
Hours? Or do I have to get everyone ...
The fix in our case was sorted via Support uncheck the option - Skip
offline devices in the call queue profile This fixed it! If issue
persist the next step would be to officially delete the app as the root
cause is likely due to a local cache issue ...
I was wondering if there was a lag with the iphone wireless broadband.
There shouldn't be, but maybe? Alternatively constant enabling and
disabling queue answering may be disconnecting the iPhone app from the
zoom servers? Still trying to work out wh...
Thanks Craig, the hassle is they are all remote, so when a phone rings
simultaneously and then stops, they spend 5 minutes trying to work out
if someone else answered the phone call or if it went to voicemail.