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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
I used to be able to make out-going calls. Now I get a message that says, "Sorry. The requested service is not available for your calling plan." No settings have been changed on our end.
I've logged in and out, open and closed Zoom. Nothing.
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Is it possible to have your Zoom phone only ring on your delegates phone. Not my Zoom phone?
Some of my users use an external speaker puck as primary device for their phone calls. The volume they set for talking to people is too high for the ring when new calls come in. If they turn the volume setting down on the speaker to make the ringtone low, then the cannot hear the callers when answering a call. They then turn the volume up high on the speaker during their conversations. But unless they remember to turn the speaker volume down after the call, then the next ring is loud again. There needs to be a way to separate the volume for incoming ringtone from that used in a phone conversation.
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Does anyone know how to use Siri commands to call contacts through Zoom Phone? We have a lot of users who want to be able to call Zoom contacts while driving, but I haven't found a way to have Siri recognize how to do this.
Our agents are more productive when they can view a "real time" wallboard with more granular details. This would be top most on our wish list! We'd also like to be able to drill into the call queues to the agent detail levels and show a panel with all call queues and the number of agents that populate them. I'm sure that your developers can recreate this!
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When will you integrate Zoom Phone with Hubspot, this would reaaly be a great feature as Zoom already has meeting and webinar in place. I think you would become #1 phone integration solution easily as others as aircall are dubbel the price of ZOOM with lesser features
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I cannot send text messages to external phone numbers unrelated to the Zoom client. I do not know why. Anyone else working in my organization can do it, and I have a problem (screenshot). The settings are the same as for all of them. Does anyone have any idea what could be causing this?
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Good afternoon, My company just recently switched from RingCentral to Zoom for our corporate phone lines. Currently, we cannot find a way to search SMS messages or search our Call Log. This is detrimental to our job at Customer Service when dealing with dozens of different customers daily. Having to manually find the SMS messages and manually search the windows is taking up a large chunk of time. Is there any workaround currently to have this implemented, or a way that we can have Zoom send us e-mails with the SMS messages in them and search our e-mails for the content of the SMS? Please help.
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