Hello All,

We just got some Cisco 8861 and 8851 IP Phones. The first phone I setup is now provisioned and can make and receive calls with the assigned extension/user.

However, there seems to  be no Company/Corporate Directory on the phone to search.

Any idea how to get this working on these Phones? The company directory search feature works on our Poly VVX 250 desk phones. But, not the Cisco phone.

Any ideas on how to get this to work?

Thanks in Advance,

Matt

Hi There - I am having significant audio problems with my Zoom audio phone system.  I typically use a decent quality sennheiser over the ear headset with a mic but have also had the same problem with blue tooth sets.  I can hear the party on the other end quite well and the quality sounds good, however I get complaints all day long from various different partis that they have trouble hearing me - cuts in and out or sounds distorted, blurry, echoey,  - A lot of different descriptions, but same problem ...they cant understand everything I am saying.  

Hi! I just signed up for Zoom Phone, and wanted to port my number. All the documents indicate that there should be a Porting option under the Phone System menu, but the only thing there for me is Setup.

If I go into setup, there is no option to port my number, only an option to set up a new number. I don't want a number, and I don't need one, so how can I just move my current number over here?

Thanks!

Don

Hello,

We're having a problem calling into Zoom meetings from cloud registered endpoints. We are not having the problem with on-prem registered end points.

Call Flows

Cloud registered end point -> HybridCalling-ExpE --> HybridCalling-ExpC -> CUCM -> MRA-ExpC -> MRA-ExpE -> internet

On-prem registered end point -> CUCM -> MRA-ExpC -> MRA-ExpE -> internet

-As you can see from the call flow examples above the cloud based end points use two additional Expressways.

-When I dial the zoomcrc address from the on-prem registered endpoint I get prompted for the meeting passcode and am admitted to the meeting

-When I dial the zoomcrc address from the cloud registered endpoint it initially seems to connect but I never get prompted for the meeting passcode and it drops after about 2 minutes.

-I can see the call from the cloud registered endpoint is passing through all the expressways.

-From the Zoom meeting I can call the Cloud Registered units SIP address and it connects to the meeting. This connection from Zoom to the Cloud Registered Room System stays in the cloud and does not pass through our environment. Outbound calls from the Cloud Registered Room Kit to Zoom pass through our environment because we're using Hybrid Calling for our cloud registered endpoints.

Versions: CUCM: System version: 11.5.1.17900-52

Expressways: X12.5.2

If anyone has seen this before or has any thoughts on what the issue may be I'd appreciate the feedback.

Thank you,

Mike