About Johanvc

Johanvc · 2022-09-05 03:38 AM

With regards to the User Usage report the system emails out. Where can that report be customized? For instance the report shows Outgoing and Received calls but those totals include internal and external calls. We not interested in calls between exten...

Johanvc · 2022-09-02 08:46 AM

Wonder if somebody can shed some light on my question please. We've setup the system to email us each morning the previous days call totals for each user. What are the totals under completed calls made up from as we having issues with some users numb...

Johanvc · 2022-09-12 01:49 AM

We do have the power pack. Our problem is the data that's displayed aren't really relevant to a call center and we have no option to customize these reports to what we need. The upsetting part was we asked when we signed up about this and we were tol...

Johanvc · 2022-09-05 03:32 AM

Yes they are all in different call queues. I've had a look at that link and played around with the numbers and have now worked out where the Completed Calls are calculated from. Total calls excluding Answered by others, Inbound and outbound Calls Can...

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