We use a custom |Ext| (i.e. extension) field in our Salesforce instance. Our users would like for the Zoomphone auto-dialer in Salesforce to auto-populate the necessary pause and the digits from the |Ext| field into the dialed number.

I know handling the phone extension is a common issue within the Salesforce community at-large (relevant idea: https://trailblazer.salesforce.com/ideaView?id=08730000000BrC2). With that said, I recall previous softphones I have used with Salesforce were able to get around this issue.

This enhancement could greatly save our users time.

This sounds petty, but I had reluctance to move to ZoomPhone because of the look and feel of the Salesforce / Zoomphone CTI integration. 

Our sales representatives and agents have to look at this CTI integration throughout their entire day as they are making calls and it should look streamlined, clean, and pleasing to the eye from a UI perspective. 

I admit it's come a long way already since we initially started considering ZoomPhone, but I feel additional enhancements could be made including:

• Allow the ability to customize the CTI window with colors and/or theme
  • If this is not possible, maybe there is a way for the CTI to adapt the Salesforce Org's theme / branding so the colors can be consistent between the CTI integration and the rest of the Salesforce org
• Right now, the CTI window is very white heavy. Additional outlining colors and formatting could be helpful to improve the look/UI of the window.
  • Look at competitor CTI integrations and you will definitely see what I mean.
• Considering adding the Zoom logo into the CTI integration window, or even better, let us decide between the Zoom Logo and our internal logo. 

Hi,

I currently have two zoom phones at work.  My mobile phone for when I work at home and also my office phone both using the same zoom account.

When my office phone is unplugged / turned off I can make and receive calls on my mobile phone as normal with no problems.  Colleagues can transfer calls no problems.

When I then plug in the office landline phone,  my mobile phone no longer receives incoming calls but also the office landline phone instead of receiving incoming calls just displays ( voicemail received ).  If I then unplug the office phone again my mobile receives incoming calls as normal.

Is there a way to allow them both receive incoming calls and ring together?  Is this a problem with call queuing for example or similar?

I would be grateful for any help or ideas as you can imagine how frustrating this can be.

I have the phone assigned.  I can make outgoing calls.  I recorded an outgoing message.  When I call the phone, it rings, and I can answer it.  However, if I don't answer, it does not go to voicemail, and the caller gets "call failed".   I have both user and admin guides, but I don't speak admin.  We only have one phone, with wifi, and a Pro account, so can't talk to anyone.  It took hours just to get this far.  Can anyone help?

I used to be able to make out-going calls.  Now I get a message that says, "Sorry.  The requested service is not available for your calling plan."
I've logged in and out, open and closed Zoom.  Nothing.

No settings have been changed on our end.

Some of my users use an external speaker puck as primary device for their phone calls.  The volume they set for talking to people is too high for the ring when new calls come in.  If they turn the volume setting down on the speaker to make the ringtone low, then the cannot hear the callers when answering a call.  They then turn the volume up high on the speaker during their conversations.  But unless they remember to turn the speaker volume down after the call, then the next ring is loud again.  There needs to be a way to separate the volume for incoming ringtone from that used in a phone conversation.