Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Cannot send a text messages

I cannot send text messages to external phone numbers unrelated to the Zoom client. I do not know why. Anyone else working in my organization can do it, and I have a problem (screenshot). The settings are the same as for all of them. Does anyone have... Show more

I cannot send text messages to external phone numbers unrelated to the Zoom client. I do not know why. Anyone else working in my organization can do it, and I have a problem (screenshot). The settings are the same as for all of them. Does anyone have any idea what could be causing this?


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Searching SMS Messages & Call Log

Good afternoon, My company just recently switched from RingCentral to Zoom for our corporate phone lines. Currently, we cannot find a way to search SMS messages or search our Call Log. This is detrimental to our job at Customer Service when dealing w... Show more

Good afternoon,

 

My company just recently switched from RingCentral to Zoom for our corporate phone lines. Currently, we cannot find a way to search SMS messages or search our Call Log.  This is detrimental to our job at Customer Service when dealing with dozens of different customers daily. Having to manually find the SMS messages and manually search the windows is taking up a large chunk of time.

 

Is there any workaround currently to have this implemented, or a way that we can have Zoom send us e-mails with the SMS messages in them and search our e-mails for the content of the SMS? Please help.


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Zoom wifi telephone

I work in the Telecoms department of a large company and we are replacing our Cisco telephone system with Zoom.Do you know if there are any plans to develop a wifi telephone for Zoom. At the moment we are getting round this by using the Zoom app on a... Show more

I work in the Telecoms department of a large company and we are replacing our Cisco telephone system with Zoom.

Do you know if there are any plans to develop  a wifi telephone for Zoom.  

At the moment we are getting round this by using the Zoom app on a mobile phone. However these phones have to be signed into by the users.

It would be great if we could have a wifi device we could configure as a Common Area Phone.


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SMS messaging only goes to June 7th

I need to access it before this date.  I am up to date on the software on windows 10 pc.

Any suggestions on how to access it before this date?

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Queue showing Inactive during or after finishing a call

Hello,My team and I utilize the Desktop Power User pack to make our process more streamlined. This shows us when people are active or inactive in the queue.However, when using this feature, it will show that you are inactive while on an active call, ... Show more

Hello,

My team and I utilize the Desktop Power User pack to make our process more streamlined. This shows us when people are active or inactive in the queue.

However, when using this feature, it will show that you are inactive while on an active call, or will show that you are inactive after a call. This has caused a great deal of confusion when we are rotating our schedule.

Any advice would be appreciated! Thank you.


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Resolved! "Camping-out" on a phone line.

Greetings, This is my first post to the community. I did a search for "Camp" to see if anyone else had posted this request. I found nothing related. Perhaps there is another term with which I am not familiar. We are a Zoom Phone user who migrated fro... Show more

Greetings,

 

This is my first post to the community.  I did a search for "Camp" to see if anyone else had posted this request.  I found nothing related.  Perhaps there is another term with which I am not familiar.

 

We are a Zoom Phone user who migrated from an old PBX phone system.  We have been happily using Zoom Phone with few challenges we couldn't solve with documentation.  I would like to ask for a feature that allows a user to select an internal company contact to "camp-out" on their line.  This was the feature name on the PBX we used.  Here is the old scenario.  I pick up the phone to call Jane, but Jane is busy.  Rather than keep trying, I could press a feature key on the phone to tell the PBX to "camp-out on Jane's line and let me know when she hangs up."  When Jane hangs up, my phone would make a distinct sound to let me know Jane was free and it would offer to call Jane.

 

Since we can see if a contact is on another call right away, it would be nice to ask the app to "camp-out" on their line and let me know when they are done with their call/meeting.

 

I look forward to the comments/suggestions/ire this post may generate.

 

Have a nice day,

Marty


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Keyboard inputnot working to dial a number on Mac OS

I have been able to use the keyboard to enter phone numbers for quite some time.  All of a sudden the keyboard input is not recognized and I can only input phone numbers using a mouse.  Is there a fix?

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Resolved! Audio Library - Normal "ring" sound for inbound calls?

Does anyone have a good source on this or does zoom have a library to pick from? Surprised I can't set what the caller hears while waiting to just a normal ring tone. I don't want to play MOH or an announcement, just good old fashioned phone rings, h... Show more

Does anyone have a good source on this or does zoom have a library to pick from?  Surprised I can't set what the caller hears while waiting to just a normal ring tone.  I don't want to play MOH or an announcement, just good old fashioned phone rings, human answers. 

 

Thanks in advance all


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Reporting - Zoom Phone - Questions & Feedback

Good morning all! I'm looking at scheduling specific reports (by department or site) to be sent out to different areas of our business to streamline reporting analysis - instead of Management spending minutes or hours (I'm not kidding...) trying to d... Show more

Good morning all!

 

I'm looking at scheduling specific reports (by department or site) to be sent out to different areas of our business to streamline reporting analysis - instead of Management spending minutes or hours (I'm not kidding...) trying to decipher excel to filter by their relevant staff.

 

I'm seeking to

1: Confirm the current automated scheduling options does not allow site-based or department reporting?

2: If there's another way to achieve this automated reporting?

 

For reporting through the web interface, I am required to create a new role within the "Phone" section of Roles to grant members access to this functionality. This works well for logs and I can be site-specific, allowing management to swiftly view their divisions only - great!

 

However, for aggregated call reporting, I need to create a custom role in "All". This does not allow for site-specific or department scope under the role, meaning Management will receive a complete Group overview from multiple business lines instead of their relevant area.

I am aware we can filter once inside the report by site-specific, but this means some management will need to generate multiple reports daily across multiple sites (viewing yesterdays calls) - not very user-friendly or streamlined.

Next, I realise there are "Groups" we can leverage to try and achieve this level of reporting, but trying to add a Group is time-consuming and will require constant upkeep as it requires manual user-specific entry and not dymanic (not even a csv upload option). I can see Groups having great power, but I feel it's not quite there yet if intended to be used in a scenario like this.

 

I would be greatly appreciative if anyone can suggest some workarounds or perhaps a better approach to solving my business case, if possible.

 

Otherwise, it would be fantastic to know and see the above features being improved to streamline the reporting.

 

Cheers,

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


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