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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Resolved! Live broadcasting in iPhone

Hello guys,Yesterday I entered zoom with my iPhone, and when I shared my screen to others, it asked if I want to do a Live Broadcasting. I did start broadcasting, as it wouldn't let me share my iPhone's screen without doing so, but when I did it show... Show more

Hello guys,

Yesterday I entered zoom with my iPhone, and when I shared my screen to others, it asked if I want to do a Live Broadcasting. I did start broadcasting, as it wouldn't let me share my iPhone's screen without doing so, but when I did it showed me the color red around the clock on the top left side of iPhone (the color that shows whenever we do a screen recording). I wanted to ask if that means that the zoom recorded my screen sharing or it's just a color to remind me I'm screen sharing ? (and that it is NOT recording anything ?)

 

I need to know this please.

Thank you 🙂


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Resolved! automatically delete voicemail after forwarding to email

We are converting to Zoom Phone. Our old provider allowed us to set a user's phone so that incoming voicemails are forwarded as email attachments, and then automatically deleted (or not stored in the first place). We basically had three options: 1) s... Show more

We are converting to Zoom Phone. Our old provider allowed us to set a user's phone so that incoming voicemails are forwarded as email attachments, and then automatically deleted (or not stored in the first place). We basically had three options: 1) store voicemail, 2) email voicemail as attachment, or 3) both.  It appears that Zoom supports options 1 and 3, but not 2. Did I miss something?  Many of our users, having dealt with a voicemail that they received in email, don't want to bother with deleting the original voicemail as well.

 

Thanks!


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Resolved! Zoom text messaging history

Hi,Recently i noticed zoom text messaging history does not show up, i can see maximum one or 2 days history, earlier i was able to see it for as long back as i wanted to, strangely i can see the history on my phone but on my computer i see limited te... Show more

Hi,

Recently i noticed zoom text messaging history does not show up, i can see maximum one or 2 days history, earlier i was able to see it for as long back as i wanted to, strangely i can see the history on my phone but on my computer i see limited text message history, i am referring to the zoom phone texting/sms, not the chat messages for zoom.

Any ideas why this is happening ? I dont see any setting for text message history

Thanks

Aneik


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Resolved! Using Zoom Phones within Outlook Desktop Application

If a person wanted to call someone from within the contacts section of their Outlook desktop application, is there a way to do it? It automatically wants to use Teams Voice but how do I get it to choose Zoom? It seems that the only option for the Out... Show more

If a person wanted to call someone from within the contacts section of their Outlook desktop application, is there a way to do it?  It automatically wants to use Teams Voice but how do I get it to choose Zoom?  It seems that the only option for the Outlook Desktop Zoom Plug-In is to either schedule a  meeting or start an instant meeting.  


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Resolved! How do I create a zoom phone hotline (number without a user or phone attached to it)?

Im looking to create a mailbox for our schools athletic dept where parents can be transferred to an extension.....which will put them into voicemail. We don't want the voicemail to be attached to a particular user. I can't seem to figure how to do th... Show more

Im looking to create a mailbox for our schools athletic dept where parents can be transferred to an extension.....which will put them into voicemail.   We don't want the voicemail to be attached to a particular user.   I can't seem to figure how to do this without attaching a user and device to it?   I created a common phone but don't see how to attach voicemail to it and am not sure how a coach would call in and retrieve the messages either.  Thanks for your help


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Do you have to use a Desk Phone for Common Area Phone?

Hi! I am currently attempting to set up Zoom Phone for multiple users under one office. They have a circulation desk, and would like any person assigned to the desk to be able to answer. I know common area phones are used for this matter. But wanted ... Show more

Hi!

 

I am currently attempting to set up Zoom Phone for multiple users under one office. They have a circulation desk, and would like any person assigned to the desk to be able to answer. I know common area phones are used for this matter. But wanted to know if anyone has ever used this capability? And also if it's necessary to purchase a "zoom approved" desk phone or if I can set it up on a laptop like the rest of the users have for their own personal lines.

 

Any and all help/advise would be greatly appreciated.


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Early Close

I have my hours set up for the Auto Receptionist which works great. During open hours the calls go to a call queue that rings several phones which works. After hours go to the After hours receptionist and works great.My question, is there a way if th... Show more

I have my hours set up for the Auto Receptionist which works great.  During open hours the calls go to a call queue that rings several phones which works.  After hours go to the After hours receptionist and works great.

My question, is there a way if they leave early that we can force calls to go straight to the after hours receptionist without having to change the hours?


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Zoom Call Queue Reporting Issue

Hello, I've been using the same report for my call queue for almost a year. Suddenly I went in to run the report and it's completely different. I've attached the file to show how it used to look. Now it's giving me a breakdown of each individual call... Show more

Hello, 

 

I've been using the same report for my call queue for almost a year. Suddenly I went in to run the report and it's completely different.  I've attached the file to show how it used to look. Now it's giving me a breakdown of each individual call which is great, but for the purposes of being consistent on the reports I submit to management, I need the old report. 


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Resolved! Licensing for Auto Receptionists and Call Queues.

Hello,My company is in the process of migrating over to Zoom phone. We purchased a batch of Unlimited Calling Plan licenses, Toll phone number licenses (for 'parking' unused ported DID's and 2nd phone numbers for a couple of users), and some Toll-Fre... Show more

Hello,

My company is in the process of migrating over to Zoom phone.  We purchased a batch of Unlimited Calling Plan licenses,  Toll phone number licenses (for 'parking' unused ported DID's and 2nd phone numbers for a couple of users), and some Toll-Free number licenses.  I was told by the sales team that Auto Receptionists and Call Queues were treated like named phone users, and would consume a Calling Plan license.  However now that I'm setting it all up, I do not see my Calling Plan license count decrease when setting up an AR... only the Phone number license decreases when I assign a number to the AR.  So that seems to indicate that the AR itself is free, and you just need a phone number license if you need it to be externally accessible.  Is that right?  Could I just set up 100 AR's with just internal extensions for free?

 

The main reason for asking is that on our old system we have a lot of nested IVR's, some of the stupidly complicated and deep (too much so, tbh), so I assumed I'd need to simplify them way down, to avoid paying $180 per year per AR in a multi-level IVR setup.  But now it seems that only the  top-level AR (with the phone number assigned) actually costs anything.  Am I missing something? 


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Zoom Call handling for external calls

Hi All, I am new to Zoom and our companies Zoom system. We are having a issue with the Call Handling for external calls. We have set the Call Handling Ring Mode to "Sequential" and this works as expected when receiving internal calls. I.E. It calls t... Show more

Hi All,

 

I am new to Zoom and  our companies Zoom system. We are having a issue with the Call Handling for external calls. We have set the Call Handling Ring Mode to "Sequential" and this works as expected when receiving internal calls. I.E. It calls the Zoom app for 30 second before then trying the mobile.

However when receiving external calls it always calls both numbers simultaneously. Is there a separate setting for this somewhere? 


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