I cannot send text messages to external phone numbers unrelated to the Zoom client. I do not know why. Anyone else working in my organization can do it, and I have a problem (screenshot). The settings are the same as for all of them. Does anyone have any idea what could be causing this?

Good afternoon,

My company just recently switched from RingCentral to Zoom for our corporate phone lines. Currently, we cannot find a way to search SMS messages or search our Call Log.  This is detrimental to our job at Customer Service when dealing with dozens of different customers daily. Having to manually find the SMS messages and manually search the windows is taking up a large chunk of time.

Is there any workaround currently to have this implemented, or a way that we can have Zoom send us e-mails with the SMS messages in them and search our e-mails for the content of the SMS? Please help.

I work in the Telecoms department of a large company and we are replacing our Cisco telephone system with Zoom.

Do you know if there are any plans to develop  a wifi telephone for Zoom.  

At the moment we are getting round this by using the Zoom app on a mobile phone. However these phones have to be signed into by the users.

It would be great if we could have a wifi device we could configure as a Common Area Phone.

Hello,

My team and I utilize the Desktop Power User pack to make our process more streamlined. This shows us when people are active or inactive in the queue.

However, when using this feature, it will show that you are inactive while on an active call, or will show that you are inactive after a call. This has caused a great deal of confusion when we are rotating our schedule.

Any advice would be appreciated! Thank you.

Good morning all!

I'm looking at scheduling specific reports (by department or site) to be sent out to different areas of our business to streamline reporting analysis - instead of Management spending minutes or hours (I'm not kidding...) trying to decipher excel to filter by their relevant staff.

I'm seeking to

1: Confirm the current automated scheduling options does not allow site-based or department reporting?

2: If there's another way to achieve this automated reporting?

For reporting through the web interface, I am required to create a new role within the "Phone" section of Roles to grant members access to this functionality. This works well for logs and I can be site-specific, allowing management to swiftly view their divisions only - great!

However, for aggregated call reporting, I need to create a custom role in "All". This does not allow for site-specific or department scope under the role, meaning Management will receive a complete Group overview from multiple business lines instead of their relevant area.

I am aware we can filter once inside the report by site-specific, but this means some management will need to generate multiple reports daily across multiple sites (viewing yesterdays calls) - not very user-friendly or streamlined.

Next, I realise there are "Groups" we can leverage to try and achieve this level of reporting, but trying to add a Group is time-consuming and will require constant upkeep as it requires manual user-specific entry and not dymanic (not even a csv upload option). I can see Groups having great power, but I feel it's not quite there yet if intended to be used in a scenario like this.

I would be greatly appreciative if anyone can suggest some workarounds or perhaps a better approach to solving my business case, if possible.

Otherwise, it would be fantastic to know and see the above features being improved to streamline the reporting.

Cheers,