I have the phone assigned.  I can make outgoing calls.  I recorded an outgoing message.  When I call the phone, it rings, and I can answer it.  However, if I don't answer, it does not go to voicemail, and the caller gets "call failed".   I have both user and admin guides, but I don't speak admin.  We only have one phone, with wifi, and a Pro account, so can't talk to anyone.  It took hours just to get this far.  Can anyone help?

I used to be able to make out-going calls.  Now I get a message that says, "Sorry.  The requested service is not available for your calling plan."
I've logged in and out, open and closed Zoom.  Nothing.

No settings have been changed on our end.

Some of my users use an external speaker puck as primary device for their phone calls.  The volume they set for talking to people is too high for the ring when new calls come in.  If they turn the volume setting down on the speaker to make the ringtone low, then the cannot hear the callers when answering a call.  They then turn the volume up high on the speaker during their conversations.  But unless they remember to turn the speaker volume down after the call, then the next ring is loud again.  There needs to be a way to separate the volume for incoming ringtone from that used in a phone conversation.

Our agents are more productive when they can view a "real time" wallboard with more granular details.

This would be top most on our wish list! We'd also like to be able to drill into the call queues to the agent detail levels and show a panel with all call queues and the number of agents that populate them.  I'm sure that  your developers can recreate this!

When will you integrate Zoom Phone with Hubspot, this would reaaly be a great feature as Zoom already has meeting and webinar in place. I think you would become #1 phone integration solution easily as others as aircall are dubbel the price of ZOOM with lesser features