Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn more
Keep your Zoom app up to date to access the latest features.
Download Center Download the Zoom app
Download hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual Backgrounds
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion
User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
If a person wanted to call someone from within the contacts section of their Outlook desktop application, is there a way to do it? It automatically wants to use Teams Voice but how do I get it to choose Zoom? It seems that the only option for the Outlook Desktop Zoom Plug-In is to either schedule a meeting or start an instant meeting.
Show less
Im looking to create a mailbox for our schools athletic dept where parents can be transferred to an extension.....which will put them into voicemail. We don't want the voicemail to be attached to a particular user. I can't seem to figure how to do this without attaching a user and device to it? I created a common phone but don't see how to attach voicemail to it and am not sure how a coach would call in and retrieve the messages either. Thanks for your help
Show less
Hi! I am currently attempting to set up Zoom Phone for multiple users under one office. They have a circulation desk, and would like any person assigned to the desk to be able to answer. I know common area phones are used for this matter. But wanted to know if anyone has ever used this capability? And also if it's necessary to purchase a "zoom approved" desk phone or if I can set it up on a laptop like the rest of the users have for their own personal lines. Any and all help/advise would be greatly appreciated.
Show less
I have my hours set up for the Auto Receptionist which works great. During open hours the calls go to a call queue that rings several phones which works. After hours go to the After hours receptionist and works great. My question, is there a way if they leave early that we can force calls to go straight to the after hours receptionist without having to change the hours?
Show less
Hello, I've been using the same report for my call queue for almost a year. Suddenly I went in to run the report and it's completely different. I've attached the file to show how it used to look. Now it's giving me a breakdown of each individual call which is great, but for the purposes of being consistent on the reports I submit to management, I need the old report.
Show less
Hello, My company is in the process of migrating over to Zoom phone. We purchased a batch of Unlimited Calling Plan licenses, Toll phone number licenses (for 'parking' unused ported DID's and 2nd phone numbers for a couple of users), and some Toll-Free number licenses. I was told by the sales team that Auto Receptionists and Call Queues were treated like named phone users, and would consume a Calling Plan license. However now that I'm setting it all up, I do not see my Calling Plan license count decrease when setting up an AR... only the Phone number license decreases when I assign a number to the AR. So that seems to indicate that the AR itself is free, and you just need a phone number license if you need it to be externally accessible. Is that right? Could I just set up 100 AR's with just internal extensions for free? The main reason for asking is that on our old system we have a lot of nested IVR's, some of the stupidly complicated and deep (too much so, tbh), so I assumed I'd need to simplify them way down, to avoid paying $180 per year per AR in a multi-level IVR setup. But now it seems that only the top-level AR (with the phone number assigned) actually costs anything. Am I missing something?
Show less
Hi All, I am new to Zoom and our companies Zoom system. We are having a issue with the Call Handling for external calls. We have set the Call Handling Ring Mode to "Sequential" and this works as expected when receiving internal calls. I.E. It calls the Zoom app for 30 second before then trying the mobile. However when receiving external calls it always calls both numbers simultaneously. Is there a separate setting for this somewhere?
Show less
We have started testing this feature which was recently introduced in the zoom client. Using desk phone call control – Zoom Support When users enable this feature, and then take their laptop home the phone they are 'controlling' is not reachable unless they VPN into the network. If a user tries to disable this feature, the zoom client won't allow them to while the phone is unreachable. I think that this control feature should be allowed to be easily be disabled (in the zoom client not the web ui) whether the phone is reachable or not (so the user can use their local zoom client). Anyone else had this experience and how do we turn this conversation into a feature request?
Show less
Whenever I am talking on my iPhone w/BlueTooth using the Zoom App about a minute into the call I can hear the person that I talking to but they can no longer hear me. Is anyone else having that problem? Does anyone have a legit solution to this major problem?
Show less
Apologies if this is answered elsewhere however I couldn't find the exact solution. Using Yealink desk phones here. We have 2 call queues A & B. Call queue A rings three administrator phones, after a set period also rings Supervisor A, finally escalating to voicemail if no answer. Call queue B rings the same three administrator phones, after a set period also rings Supervisor B (mobile) finally escalating to voicemail if no answer. If Supervisor A is in the office alone they may want to pickup a ringing call from either queue A or B at any stage. I've added their phone to a group call pickup and assigned a button on his phone. This works for calls to direct extensions in the group or internal calls but is unable to pickup calls that have come through queue A or B. The simple fix would be to add the internal extension numbers for the queues to the Group Pickup members list but only user extensions, no call queue extensions are available on the add members dialogue within Group Call pickup. Alternatively our old phone system had BLF buttons for all extensions, if we could see one ringing we could just press that button to pickup their line. In our zoom setup this calls them, rather that picking up their ringing call. Any ideas peeps?
Show less
