I don't understand where the contacts come from on your zoom phone mobile app.  I have some employees that have all their personal contacts from their phone, some employees have all the people in our organization in contacts, and some employees have nothing.

The reason I'm asking is we are trying to figure out how to forward calls.  When an employee wants to use the mobile app to forward their phone when they're sick, they click on their more button in the bottom right, click on phone, click on forward calls, forwarding contact, and then search in their contacts.  Some can find our receptionist queue or auto attendant in there and some can not.  It seems so random.  How do I ensure everyone has our auto receptionist and reception queue in their mobile contacts?

Hi 

Can someone please help me . we are going live with Zoom phone soon and i have assigned phone numbers and ext to 20 users . so each have there own log on . We have two company phone numbers that i am currently getting ported over but my question is if an employee logs in on there mobile phone and the desktop , how when someone rings the company numbers does it reconsige to go to that employee . im confused 

Hello all,

I have a single Zoom Phone line that I use for my small, one-man show side LLC. In my day job, I have 40 users on RingCentral/AT&T Office at Hand. I'm working on the 10DLC / TCR registration for both entities.

In working with RingCentral, I noticed that registration fees, campaign fees, violations for non-usage, etc. are all billable events.

With Zoom Phone, I don't see any mention of charges, and it looks like Zoom will proactively delete any campaigns without phone numbers assigned after 60 days so that there are no charges?

Am I missing something? If not, Zooms process / lack of little add-ons seems much smoother, but I wanted to make sure I'm not missing something! If there's the risk of 10DLC/SMS charges coming in the future, I'll likely just disable Zoom Phone SMS to avoid possible issues. I'm not a volume texter, and my closest clients have my personal cell anyway if a text is needed.

Thanks for the input!

I run a business and handle some admin work after business hours. I am trying to set up a new profile and the site requires text verification. I just realized, after never receiving the texts from the company, and not receiving my own test texts, that SMS doesn't work beyond the set phone hours. What is that about? AND there are no separate features to manage SMS apart from other phone features. This service is not as dynamic as advertised.