Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

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Latest Posts Trending Posts Solved Unanswered

Zoom Call Queue Reporting Issue

Hello, I've been using the same report for my call queue for almost a year. Suddenly I went in to run the report and it's completely different. I've attached the file to show how it used to look. Now it's giving me a breakdown of each individual call...

Zoom Call handling for external calls

Hi All, I am new to Zoom and our companies Zoom system. We are having a issue with the Call Handling for external calls. We have set the Call Handling Ring Mode to "Sequential" and this works as expected when receiving internal calls. I.E. It calls t...

brendonw by • Newcomer
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  • 9 replies
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Allow call control from client defect

We have started testing this feature which was recently introduced in the zoom client.Using desk phone call control – Zoom Support When users enable this feature, and then take their laptop home the phone they are 'controlling' is not reachable unles...

Group pickup of call queues

Apologies if this is answered elsewhere however I couldn't find the exact solution. Using Yealink desk phones here. We have 2 call queues A & B.Call queue A rings three administrator phones, after a set period also rings Supervisor A, finally escalat...

SAFELtd by • Explorer
  • 2095 Views
  • 2 replies
  • 0 likes

Incoming calls "grab the mouse"

As much as we love our system, EVERYONE complains about how disruptive incoming phone calls are when the user is working on their computer. Is there a setting we can use to turn this off? It's not sensible that a desktop app would do something like t...

Skip Calls When Away

Is there a way to have queue calls skip a user if a user is away from their desk for a set period of time using the desktop Zoom app? When employees take a break or are just absent/sick with no notice, its hard to remember and cumbersome for an admin...

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