I am managing a group of 8 people who take phone calls. I have the power pack add on added to my license to see the real-time calls waiting, handling time, members available and etc. Whenever someone has to take their lunch/break, they have to "opt-out" to not receive queue calls. 

Is there a dashboard showing the realtime number of minutes/hours elapsed when someone toggles the "receive queue calls" or like a report that shows the elapsed time when a specific member toggles the "Receive queue calls" and like how many times they toggled it in one day?

It's been bugging me for days now and I really don't know how to go around this.

I'm running a ZPA on a Poly CCX 600.  When an incoming call rings the phone, I can't answer the call by picking up the handset or picking up the call on a headset.  The only option to answer the call is to press 'Accept' on the phone display.

This might turn into a feature request thread:

Cloud Contacts

For Office365/Outlook contacts, what is the reasoning for this not appearing under Contacts?  These devices show other data (i.e. calendar events) from O365, why not contacts? I see a similar discussion here for YeaLink phones, but this also applies to any device that is provisioned under Admin>Device Management>Device List. 

My company uses Poly CCX700 series phones.

Personal Contacts and Shared External Contacts

From what I can see, even though you have phone numbers defined for a contact, the phone icon doesn't appear - only the Zoom Meet Icon appears. (see attached) - Any way that this can show up?

There is a "Silnece Ringer" setting in the general settings on the Zoom Phone app on the desktop phone, can this setting be turned on or off on a schedule?
For example, it is ON Monday through Friday and OFF Saturday through Sunday and holidays.

The device I am using is a Yealink MP58
Firmware Version
122.30.0.20
Hardware version
135.2.0.0.1.0.32
Zoom version
5.12.6.2097

Hello,

I'm trying to enable location permissions for emergency calling for users on our domain.  When trying to check the box in the zoom settings the system settings pop up presumably to enable it for the app but every option is grayed out.  In the system settings under privacy: "Location for this device is on", "Allow apps to access your location" set to on, "Allow desktop apps to access your location" set to on.  If I log on as admin this setting is on and works normally.  Is there some permission setting or GPO we need to change to make this work for normal users?

We are looking to migrate to a new CRM next year, one that can be customized to be less sales based, and more general relationship and communication management. One requirement is that it has to have Zoom Phone integration.  Microsoft Dynamics seems so expensive.  Has anyone else found a solution that they love?