We have two call queues, CS and CSO.  Calls comes into the CS queue, and if no-one can answer (busy, no pickup) it it goes to the CSO queue. Members in the CS queue are also members in the CSO queue (amongst others). For the Call History in the Zoom App it shows if a call was answered by a CS member all other CS members can see that in the their Call History. But if the call has to go to the second call queue CSO, and a CS member answers the call from that queue, history shows to all CS members (except the answerer) that a call was missed in the CS queue, and only the member who answered the call from the CSO queue can see it was answered. This has caused some CS members to call back the "missed" number, when it didn't need to happen. I'd really like it that all the CS members should see the call is answered in the CSO queue just like it happens for the CS queue. Interesting enough, I am not in CS but in CSO, and I can see the call was answered by a member of the CSO queue. 

Whe use Zoomphone and Integrate Calls in current Zoom-Meetings. When a person participating per Phone-Call presses *6 to mute or unmute or *9 to rise they`re Hand, an automatic Voice speaks (for example: “you are mutet to unmute press *6”).  How can i to change that automatic voice to german?

The Language-Problem is only with Zoomphone. The account Language is already set german, and if a person calls in to a Meeting per Meeting-ID and Meeting-Password, the automatic voice for those People is in german.   

On May 22, 2022, the option to permanently switch to the new Zoom Phone Common Area management experience became available in your Zoom Phone web portal. Switching to this improved workflow will make it easier and more consistent for admins to add and manage Zoom Phone devices in Common Areas.

All accounts that are still on the existing experience will be automatically migrated on January 1, 2023. If you haven’t already switched and want to start using the new Common Area management experience, log into the Zoom Phone web portal and perform the upgrade today by clicking: Systems Management > Users and Rooms > Common Area Phones and selecting the “Update Available” message on the right-hand side. For more information on what this change means for your accounts, please read our support page.

Any accounts created after May 22, 2022, are already using the new Zoom Phone Common Area management experience and no further action is required. 

Important information for developers

A new set of Common Area APIs has been released. If you have been using the Common Area Phones API, you will need to update to the new Common Area API before switching to the new experience. Learn more about the changes on the Zoom Developer Platform site.

Is there any way you can remove or unassign or see what template is added to a Zoom phone user? When we create Zoom phone users, we assign different templates depending on security settings, etc.  I know where I can manage the individual templates but I cannot find a place where I can remove the template from users or see what users are assigned what templates. Any help would be appreciated 🙂 

Hi,
I have zoom phones working inside Salesforce, but I have an issue where I cannot get the Task which is created on an incoming or outgoing call to appear automatically with the screenpop.
I can make it pop for a new task, or related lists, but I cannot get the task itself to just pop on its own.

Anyone able to get this working by chance?