I'm currently testing out the autoreceptionist feature. I've been making incremental changes to the audio assets I'm using for greetings/IVR prompts, etc, which have been saved when using the phone service's backend. 

However, these changes don't seem to take effect straight away when I then ring the auto receptionist phone number. 

How long does it take for changes to audio to take effect on the actual phone line?  

Just like the title reads, whether I am on WiFi or Cell network, when ever I take or make a call on Zoom Phone via the Android App, the call breaks in and out what appears every three seconds. I am the only one in my org that is experiencing this as far as I know. I have been through the settings, and cannot seem to see anything off. If anyone has a clue, I would love to hear it.

Hello,

We have a user that is set up so that all calls to their Zoom line forward to their private mobile number, and if no one picks up then the call disconnects. This is how it is designed to work.

However, a caller was recently able to leave a voicemail on their Zoom line. However, this should not be possible as the settings show that when caller is-

-busy it is set to- call waiting

-when call is not answered it is set to- disconnect.

Is there some keypad code to bypass the mobile forward and leave a VM on the Zoom line or some other bypass?

And is there a way to prevent this?

We're rolling out new phones - Poly CCX600s & VVX450s. We have no problems doing things with and to the VVX series of phones in our network or anywhere else.

The CCX however is causing us grief. We cannot get them to come up in our network. We can connect and provision them just fine in networks outside of  our network but when we’re within the confines they will not connect. When we plug them in they go into an endless reboot cycle. To try to break that then we reset to factory defaults but the same thing happens and they just go into perpetual reboot. When we watch them on the switch we seem them power up but their MAC address never registers before they reset themselves.

One observer said he has seen/heard of this before where some phones “rewrite” or “mask” the MAC  address for some reason but I can't find anything on any Poly docs about that, or this problem or any troubleshooting for it.

In short I guess that it is failing to connect at Layer 2 so there’s not going to be any Layer 3 addressing either.

Has anyone ever encountered and possibly resolved this?

Hello, I would like to set up a BLF on our Yealink phones so users can join or leave a call Queue.  I see a basic list of DTMF tones in the following article; however, I can't find any mention of what the DTMF tone would be to activate this on the phone.

https://support.zoom.us/hc/en-us/articles/360057122592-Using-and-customizing-DTMF-codes#h_01F0XPQWX91HNRRSGXGSGM9SRG

I did follow the part about adding or customizing DTMF tones if you are an admin; however, I can't add to the two.