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Incoming calls from landlines

We went live on Zoom Phone a week ago. We are having problems getting incoming calls from land lines into Zoom Phone - they continue to go through our previous provider's equipment. Has anyone else had this problem after conversion?

Resolved! Rest pin for Polycom?

I have a Polycom phone provisioned in Zoom. Since it is no longer configured on our PBX, so how do I reset the pin?

Resolved! Receiving calls outside set business hours

What are folks using Zoom Phone doing for those instances when calls must be received outside the commonly set business hours? There will always be a case when calls must be answered outside the hours of a standard workday. Are users forced to reset ...

Apex and Frontier

Got a call from someone who claimed they were with APEX and working for Frontier communications. Since I don't have Frontier my scam radar kicked in. How do I protect myself from a possible slammer trying to port my phone numbers?

Resolved! Assigning Phone Numbers via API

I am trying to test the process for assigning phone numbers to users via API, but I am not having success. When I try using postman "200 OK" response with nothing in the body. Attached are screen shots of what I am sending. Anyone able to spot what I...

Resolved! Calls When Not Logged IN

If someone isn't logged into zoom, do they still receive a notification when a call comes through

Call Handling does not work for T-Mobile Phone Numbers

All,I have a case open since April or May of 2020.Apparently, if you would like to route your calls using Call Handling, it does not work for t-mobile.Example:Call Handling 1: Zoom ApplicationCall Handling 2: T-MobileCall Handling 3: VoIP Phone If so...

Shared line groups limitations

In this page that explains Shared line groups the following 2 seemingly contradictory statements appear. Can you confirm whether a user can be a member of more than 1 shared line group/call delegation ?Members are added to the shared line group by yo...

Resolved! SMS message could not be sent

Hi. I get a "message could not be sent" when trying to send an SMS text message. Screenshot attached. Any idea? Thank you.

Ring Desk phone Extension and Cell Phone Simultaneously

I would like to ring my extension and cell phone at the same time. This is a feature I had with Google Voice and 8x8.com. Is this possible with Zoom Phone?

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Incoming calls from landlines

Resolved! Rest pin for Polycom?

Resolved! Receiving calls outside set business hours

Apex and Frontier

Resolved! Assigning Phone Numbers via API

Resolved! Calls When Not Logged IN

Call Handling does not work for T-Mobile Phone Numbers

Shared line groups limitations

Resolved! SMS message could not be sent

Ring Desk phone Extension and Cell Phone Simultaneously

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Incoming calls from landlines

Resolved! Rest pin for Polycom?

Resolved! Receiving calls outside set business hours

Apex and Frontier

Resolved! Assigning Phone Numbers via API

Resolved! Calls When Not Logged IN

Call Handling does not work for T-Mobile Phone Numbers

Shared line groups limitations

Resolved! SMS message could not be sent

Ring Desk phone Extension and Cell Phone Simultaneously

Community Champion Program