I need some initial help setting things up.

I know there are many great videos and articles, but none that I have found that help with my particular setup.

I have been operating a small one man consulting business for about 10 years now and recently switched to Zoom Phone a few months ago and because of my inability to find answers to some of my questions, it has been impacting my business ever since I switched over to Zoom Phone.

I would like to publish both a toll-free # and a toll number as my companies main office numbers on my company website.

My initial purchase from Zoom included one toll-free number and two toll numbers.

I also have a Poly EDGE E220 desk phone.

Furthermore, I want to be able to use the Auto receptionist and IVR.

I believe I would like all incoming calls to go through the auto receptionist/IVR both during and outside of normal business hours.

Do I concern myself with call queues and or call groups?

If I set both the toll-free number and one of the toll numbers as main office numbers, does that mean the only phone lines visible on my desk phone is the second toll number?

I wish that I could pay someone for some initial phone consultation but have had no luck finding anyone.

I would pay someone handsomely for this service.

My client was on her phone on Zoom platform.  I scheduled a session on my Zoom account on the lap top. I could not see her on my lap top.   I had to go on my phone to see her and i was not able to connect with the video she could hear me but could not see me. 

Thank you, for your help,

Hey Guys:

We are looking for a solution prohibiting employees from texting someone who has opted out of a campaign. 

For instance, if an employee, John Davis sends an SMS to Mary Smith, and Mary then opts out; John can no longer text Mary.  However, Jim Brown can text Mary again in the same campaign.  

It would be great if Mary opted out of John, and it opted her out for ALL other people in that campaign.

Is there a setting I'm missing?

I have the zoom app installed on my cellphone. When using the dialer, and making phone calls, I can't hear the person on the other end. I can hear sounds but it cuts out every split second so I'm basically just getting a bunch of bleeps. It works fine when using zoom on my computer. I am connected to wi-fi and have about 90 mbs download and 35 upload. I tried it on only cellular and had the same issue. I tried going through my apps and uninstalling any I don't use and even deleted a few like Ring and a few others that I thought might help. I also uninstalled and reinstalled zoom along with restarting my phone. I'm lost on what to do. I'm thinking about doing a restore on my phone but thought I'd check to see if anyone else has experienced this or knows what could be causing it before jumping to that. The phone is a Samsung S22 Ultra. Thanks for the help 🙂