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When sharing a voicemail, I am able to pull up any user or call queue in the search, but when I search for an Auto Receptionist by name or extension, no results are shown.
Is it possible to forward extensions for people who left the company to other users or to just add additional extensions to a user?
I don't want to have an extension just dropping calls when someone leaves or moves departments.
Can individual users record calls with Zoom phone?
Not a team that takes calls from a Q.
I have people with individual lines that want to record interviews. Each has their own personal line, nothing is shared.
How do I manage the customer names on incoming calls?
I need to know how to manage customer names that come through the phone system. There is nothing in the phone system that tells me.
Hello, We have automatic call recording for all of our sites with our own IVR greeting message that includes a disclaimer that the calls are being recorded. The problem is that when a customer calls in and selects from the IVR,after hearing the disclaimer, there is another automatic Zoom call recording notification that starts to play when the company employee answers. Is there a way to remove this since we have our own disclaimer? I understand its a legal issue but as long as the caller is notified that the call is being recorded everyone is conforming to that law. Any guidance is appreciated. We have many of our company sites complaining about this.
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I'm running historical call queue reports. For a couple of the months, a team member is not showing any stats at all? If a member does not turn their queue on, would that be expected? That they would not display on the report at all? I would think it would still show the user, but with 0's across the board. Can anyone provide any insight? TIA!
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