About DamienGM

DamienGM · 2024-06-26 12:30 AM

So I just noticed recently that our Zoom Room controller could make outgoing calls (we also have Zoom Phones setup). I looked at the dashboard in the Phones System Management->Users & Rooms->Zoom Rooms and the package assigned to it is "Zoom Room Com...

DamienGM · 2023-09-27 07:54 PM

Hi, ever since our Zoom Phone Appliances got updated to 5.16.0 the incoming call notification is now a small popup, instead of displaying in full screen like it used to. Current notification. Especially in the second photo (a Poly CXX 400) details a...

DamienGM · 2023-05-17 03:41 PM

Got a question about call queue members who might have set their divert to voicemail timeout very short, does the call queue settings override this? eg. Say a member of the call queue set their send to voicemail after 10sec of ringing, but the call q...

DamienGM · 2023-03-22 11:06 PM

HiIs there anyway to route an incoming call to a different queue, user, anything other than default based on the caller ID number? RegardsDamien

DamienGM · 2023-01-15 08:39 PM

Hi, setting up a blocked number in the company wide list, does anyone know if that number calls its logged anywhere we can see (after its blocked?)RegardsDamien

DamienGM · 2023-09-27 06:23 PM

We have Yealink MP56 and a Poly CCX 400 desk phones here, I would consider a Yealink model as it was easier to get setup over the Poly. Also to consider is the Poly OBI300 which can be used to connect to standard phones, but you will have to setup/le...

DamienGM · 2023-05-18 07:48 PM

Thanks for testing!

DamienGM · 2023-03-29 04:29 PM

We have no control over the visitor gate parking, it's part of the building complex we are in. It is setup to call a public number, and since we only have one external number it calls that, and that number has all the standards auto receptionist/queu...

DamienGM · 2023-03-28 07:03 PM

It would be for a specific number. Our visitor gate parking communicates over mobile phone. We have a lunch time queue which pushes all calls to voicemail during lunch hours. Issue is if someone comes to visitor parking at lunchtime no-one can answer...

DamienGM · 2022-12-18 04:08 PM

No really. the problem is intermittent. On a fresh Mac (no poly software installed, just Zoom) it worked. On Mac being used for a while it sometime works, sometime doesn't. One thing I noted if the Poly software is installed it doesn't work at all, e...

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Zoom Rooms as a phone, what are the rates?

Zoom Phone Appliances incoming call notification is too small now since 5.16

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Re: Desk Phone Recommendations

Re: Call Queue members with short timeout to voicemail

Re: Call Routing based on incoming caller id

Re: Call Routing based on incoming caller id

Re: Call control not working on Poly Headset

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