cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Global setting to change rings before going to voicemail for all mailboxes

dylanhunt
Contributor I
Contributor I

‎2022-12-09 03:58 PM

I can't find this anywhere. I want to reduce the # of rings or time before a call goes to voicemail.

Its taking way too long to get to voicemail. 

 

Topics:
0 Likes
1 REPLY 1

enielsen
Creator I
Creator I

‎2022-12-12 08:00 AM

As far as I know, no global default setting for this sort of thing. Only way to sort of do this is by using the templates feature (Company Info/Account Settings/Templates). 

Make a User template that sets the max ringing time to the time you want, then apply the template to the user extensions and in the future, use the template when creating new user extensions. 

Note that applying a template to an existing user extension will change the other settings specified in the template as well; no way to update only the ringing duration.

Another method would probably to write a program to use the API; but obviously that is a bigger project...