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Incoming calls "grab the mouse"

As much as we love our system, EVERYONE complains about how disruptive incoming phone calls are when the user is working on their computer. Is there a setting we can use to turn this off? It's not sensible that a desktop app would do something like t...

Skip Calls When Away

Is there a way to have queue calls skip a user if a user is away from their desk for a set period of time using the desktop Zoom app? When employees take a break or are just absent/sick with no notice, its hard to remember and cumbersome for an admin...

Pop up not happening while phone ringing - Cannot answer incoming call

This has been happening for several weeks now. My cell phone (while away from my desk) will vibrate to all get out -- but no pop up appears that allows me to answer the phone. So any incoming call on my Google Pixel just rings until it goes to voicem...

Call disposition (results)

When looking at analytics of the calls. Is there a list of what the dispositions mean? I can figure most, but what is the difference between call cancelled and call denied?

Cell phone porting to Zoom from Verizon

Hi All,I currently have Verizon cell service. I need to be able to record calls and it seems like Zoom might be a good option. BUT, I want to keep my phone numbers so I don't have to train clients on a new number, buy new business cards, etc. Who has...

Phantom missed call, constantly reappearing?

Hello All! Has anyone else been getting a recurring missed call badge in the Phone -> History section that, when cleared, comes back? I have several users in my company who have a missed call badge showing up and then reappearing seconds or minutes l...

Zoom Phone SMS URI Scheme

Is there a way I can go to an SMS conversation using deeplinking for Zoom desktop app? I would like to click a link on my CRM and take me to the SMS conversation.

Newbie

Am new here. How can I benefit from the product?Thanks

Can zoom phone calls be recorded automatically?

We are a small team but we do need to be able to record calls of our team for training and quality improvement purposes, is that possible, if yes under which plan and a guide on doing that? Please advise.

Resolved! Seems so simple - urrrrh! why do incoming calls 'ring' in Queue when we are all logged out?

Hi! We are new to zoom phone. The 'call queue' phones ring for the allocated time eg 45 seconds - despite all users being logged out. Is this how the system is supposed to work? Or does this mean that someone has accidentally still logged in from eg....

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Incoming calls "grab the mouse"

Skip Calls When Away

Pop up not happening while phone ringing - Cannot answer incoming call

Call disposition (results)

Cell phone porting to Zoom from Verizon

Phantom missed call, constantly reappearing?

Zoom Phone SMS URI Scheme

Newbie

Can zoom phone calls be recorded automatically?

Resolved! Seems so simple - urrrrh! why do incoming calls 'ring' in Queue when we are all logged out?

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Community Champion of the Month!

What is the Zoom Phone System?

Resolved! Seems so simple - urrrrh! why do incoming calls 'ring' in Queue when we are all logged out?

Community Champion Program