Hi, we have Poly Voyager 4230 UC headsets connected to Macs but the answer button does not pick up any Zoom Phone calls into the client. I've tried using bluetooth connection only, the supplied bluetooth dongle, the Poly Lens software as well, toggling the Sync buttons on headset option, but nothing works. Speakers and Mics work fine (but Mute on headset is not reflected in the client). I paired the headset to a phone and could use the answer button on the Zoom Mobile App on a Zoom Phone call, so the button isn't broken. This is meant to be a Zoom certified product so annoyed its not working fully.

back to my exec and assistants

have one exec whose account is in the cloud only. no active softphone, no physical deskphone. His phone is delegated to two exec assists. 

But when I call his number, none of his lines ring on the delegated phones the assistants have (soft or physical). the calls make a quick "chrip" (missed call) on the delegates phone, then go directly to vm. 

if I change from Voice mail to "fwd to extension" if the call is not answered, then I get a "missed call" on the delegated line, and naturally it rings on the extension we defined.

Is this normal behavior? 

Would a shared call Q or shared line do the same thing? 

I might have to conceed on a shared mailbox to have this work the way it did on call manager with just 3 steps. zoom is turning into 200 steps.  Arggghhh!!

I have vvx-350 and the client it has one DID number on it. When I am on the phone, someone calls me from external number, I get a "flash" from the desktop client and it goes to VM.

I have call waiting set for 30 seconds. 

how many concurrent calls can a zoom DID take?

Cisco call manager you could allow each line take 4-6 inbound calls at once. 

Please don't tell me I have to make an executive line now a Call q?

Apply all the Q settings if there were 10 people getting calls just for 2 people to see inbound calls, put them on

hold, transfer them, join them to an audio conference, etc. 

powerpack add-on is enabled and still same result 

Boss has two lines on phone.  Sec is delegated to get the bosses lines.

However, now they only want the sec to "see" only 1 of the 2 lines on the boss's phone.  I tried editing phone template and removing extra line that way. no luck. Didn't even attempt with the softphone. 

thanks!

Hi All,

I'm wondering if there is a way to grant users (non admins) privileges to review other users call recordings. For example I have Becky, Sarah, Jason, and Jim all in the same team. If Becky is talkings to customer xyz and customer xyz references a conversation he had with Sarah, does Becky have the ability to go and see ALL of Sarahs call recordings? I'd prefer for these users not to have to reach out to me as it would make my Job alot harder

Our office recently migrated to zoom. Sporadically our reception team cannot warm transfer calls, for instance not available in the morning, but ok in the afternoon or vice versa. They are using the softphone system. It does not matter if the person they are warm transferring to has the mobile app or desktop app, same result. All users are operating on the most current version of zoom. All users who are attempting to initiate the warm transfers have the powerpak licenses. Today I toggled on and off call overflow, call transferring, and call handling/forwarding in account settings, then had my team log out and log in. It seemed to do the trick. They had access to warm transfers again. However, this seems like it might be a bit of a pain to do every day. Any ideas on how to resolve this issue permanently?

Is there a way to auto-create new contacts for inbound / outbound phone numbers that are not already in our Salesforce environment? 

I see it featured in this youtube video (9:45 minutes in) but I can't find any documentation for this.
https://www.youtube.com/watch?v=8GY0yMFFmRM&t=732s

Also wondering if there is a way to REQUIRE fields captured on the call log after the call before the task is created in salesforce?