I seem to no longer to be able to import external contacts into Zoom Phone.

I've done this before, many times, but now it seems to have stopped working.

It always fails at 10% completion, no matter how many data lines are in the file I'm trying to import (even with only one data line).

The error message is not very informative: "An unexpected error occurred during parsing CSV file, please contact support." (see attached screen clip)

I've tried downloading the example CSV template file again to look for any differences (there were none).

I've then populated the CSV template file with just one line of data, and tried importing that.

It still fails in exactly the same way as when I'm trying to import my full contact list.

I hope someone can help please.

I'm currently on a trial with Zoom (wanting to switch from RingCentral). Is it possible to enable multiple line appearances for my personal line? For me, it's much easier to manage multiple calls on separate line keys. Also is this possible on shared line groups?

New setup and I'm adding my Zoom phone number to my personal info.  Popup to verify number comes up and I click continue. Where will I see the verification number?

I was able to set up my cell phone with a SMS verification number but how do you get SMS on a laptop?

Thx, Ed

It would be nice if the Zoom App was able to see "parked calls" and also give the user ability to pick up the parked call. Whether you are working at home or in the office.

For example, if someone received a call in the office and parked it on Park 1 spot on the Yealink phone and messaged someone else working from home that Santa's parked on one to speak to you. Then the person working from home can see the Parked 1 call on the Zoom app and pick up the call.

This would be in lieu of having to dial the 801 extension.
Hopefully this can get implemented!
Please like and share!

Hello,

I received an email from Zoom speaking about Brand and Campaigns for Canadian SMS.  

I have been using Zoom as a secondary business number on my cell phone.

I want new customers to be able to text me.  Will I still be able to do this with my business and customers?  Point 3 saying a max of 49 numbers are allowed per campaign is the confusing part to me.  Does that mean I can only text out or have numbers text into my Zoom business number if I have previously added them to a campaign list?  I hope it means, that I add my Zoom Business numbers to the list, so if I had a few business numbers, I could add them all to the list, and then text like normal in and out, to new customers.   Can someone clarify?