Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

unable to reinstall zoom app on Huawei smartphone, either from googleplay and from Appgallery.

After uninstalling to zoom app on my Huawei P30pro, because was blocked, I cannot reinstall it anymore. I tried from Googleplay, from Appgallery and directly the apk from zoom website. It starts to install but then stops and say that cannot. Is there... Show more

After uninstalling to zoom app on my Huawei P30pro, because was blocked, I cannot reinstall it anymore. I tried from Googleplay, from Appgallery and directly the apk from zoom website. It starts to install but then stops and say that cannot. Is there anyone that know how to solve it? Thank you. 


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Instructions I can give to callers in my outgoing message

90% of calls to me, are not actually for me. Where is list of functions I can use in my outgoing voicemail message to give instructions to callers so they can transfer themselves to the correct extension?For Example "..if you need the help desk dial ... Show more

90% of calls to me, are not actually for me.  Where is list of functions I can use in my outgoing voicemail message to give instructions to callers so they can transfer themselves to the correct extension?

For Example "..if you need the help desk dial X, if you need accounts payable dial X" etc.

 


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Is there any way to copy and paste the incoming caller id phone number?

We use a secondary customer service program that requires us to enter the incoming phone number to locate an account. 

The phone number is hidden during the call which is not very efficient.

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zoom linked to outlook

my phone number in my signature is always hightlighted in green with the letter F in a box.  Does anyone know how i can change this?

 

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Unable to change default association to Zoom in Windows 10

Hi, I am following below article to set up my default app as Zoom for URL:tel https://support.zoom.us/hc/en-us/articles/360027633731-Enabling-and-Using-Click-to-DialEnabling click-to-dialType "default apps" in the Windows search bar.Click Default app... Show more

Hi, I am following below article to set up my default app as Zoom for URL:tel 
https://support.zoom.us/hc/en-us/articles/360027633731-Enabling-and-Using-Click-to-Dial

Enabling click-to-dial

  1. Type "default apps" in the Windows search bar.
  2. Click Default apps in the search results.
  3. Scroll down and click Choose default apps by protocol.
  4. Find CALLTO, click Choose a default, then select Zoom Meetings. If you already have an app assigned, click it and select Zoom Meetings.
  5. Find TEL, click Choose a default, then select Zoom Meetings. If you already have an app assigned, click it and select Zoom Meetings.

 

but I don't see any option in there. (I have reset my settings and restarted my PC but same result).
Is anyone know how to set up the default app?

Thanks,
Tak


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Sending an incoming phone number straight to voicemail

Is it possible to set up some type of rule or other setting to a have an incoming number going straight to voicemail. Wasn't sure if the best option is in call delegation, call handling, or somehow using a block list. All other phone numbers can come... Show more

Is it possible to set up some type of  rule or other setting to a have an incoming number going straight to voicemail. Wasn't sure if the best option is  in call delegation, call handling, or somehow using a block list. All other phone numbers can come in normally. 


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During zoom phone set up I enabled auto record of zoom phone calls. how do i Disable it

every time I receive a call it plays a message that this call is being recorded.

How do i disable it, thanks

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Resolved! Not Able to Make Outgoing Calls

I set up 2 users, assigned numbers and phones. I cannot make outbounds calls. it says on the phone "Emergency Calls Only" I have made sure the users can do Outgoing calls. They can receive calls and I can dial their extension. Any insight on this?! T... Show more

I set up 2 users, assigned numbers and phones.  I cannot make outbounds calls.  it says on the phone "Emergency Calls Only"  I have made sure the users can do Outgoing calls.  They can receive calls and I can dial their extension.

 

Any insight on this?!  

 

Thanks

Kendall


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Is it possible to retain the caller id on an incoming call?

Currently, once you answer the call, the phone number gets hidden. It would be very helpful to have it retained on the app during the call.

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OBi302 with FaxFinder Fax Server

We have an on-premises MultiTech FaxFinder server that we are hoping we can use with Zoom Phone. We see that the Polycom OBi302 ATA is supported. Am I thinking correctly about this that I can add the OBi302 device in the zoom admin Portal > Phone Sys... Show more

We have an on-premises MultiTech FaxFinder server that we are hoping we can use with Zoom Phone.  We see that the Polycom OBi302 ATA is supported.  

 

Am I thinking correctly about this that I can add the OBi302 device in the zoom admin Portal > Phone Systems Management > Phones and Devices > and assign all my user fax numbers to this device.    My goal is that clients can still dial my users existing fax numbers, the call would come into my OBi302 device and then be handed off to the fax server.   

 

Am I thinking about this correctly?

 

I would appreciate any input.


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