cancel
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

SMS error: "Message could not be sent"

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

After months of trouble-free phone and SMS service (primarily to say that I'm not a new user), this morning all of my text messages result in "Message could not be sent" errors:  

Ray_Harwood_0-1674664963126.png

Not sure if this is related to the 10DLC "campaign registry" issue, or just "something is broken", but the fact that I can't respond personally to anyone texting me is bad for business.

 

I am able to receive SMS, but not send to any number.  I've sent in a Support Ticket.

 

Anyone else experiencing this?


Ray -- check out the GoodClix website.
2 REPLIES 2

FORE-Craig
Expert
Expert

HI @Ray_Harwood 

 

I am able to send and receive. Our 10DLC "Campaign" was approved a couple of weeks ago and I assigned it to our User Phone Numbers.

 

Out of curiosity, did you update your desktop client to 5.13.6? I'm still on 5.13.5.

 

I hope that helps!

 

Craig

FORE-Craig
Expert
Expert

HI again, @Ray_Harwood 

 

I just updated my desktop client to 5.13.6, and it still works fine. Have you tried from the Zoom mobile client?

 

 

Craig