Zoom Phone System
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Add users to Zoom Main office Phone line

Hi There,I am looking to see if there is a way that we can setup our office managers on the main auto receptionist line so that they receive the calls when someone calls the main office line. I was hoping to achieve what Shared lines can do, but inst... Show more

Hi There,

I am looking to see if there is a way that we can setup our office managers on the main auto receptionist line so that they receive the calls when someone calls the main office line. I was hoping to achieve what Shared lines can do, but instead of assigning a new number for our two office manager, we could just add them to receive the calls when someone calls the main office line.

I have explored the Main Auto Reception options and realize you can forward calls, but I would like both of their phones to receive any calls we get to our main office number. Does anyone have any insight on this?


Show less

reply-icon Latest Reply - 

Unstable Connection Causing Contact Center to Unready Agent

Hello Everyone, We have a few users that our experiencing the "Unstable Connection" error in zoom only in the contact center causing their status to be set to not ready and missing calls from the queue. Normal zoom calls and zoom phone calls work wit... Show more

Hello Everyone,

 

We have a few users that our experiencing the "Unstable Connection" error in zoom only in the contact center causing their status to be set to not ready and missing calls from the queue. Normal zoom calls and zoom phone calls work with no issues. I have tested with the zoom network tool and the meeting and zoom tests past with minimal packet loss and latency. As far as I cant tell, the users have not experienced any other disruptions due to internet. This will happen on a wired and wireless connection. After updating zoom, drivers, and windows it still is occurring.

 

Wondering if anyone else has pinpointed a cause. I'd rather not swap laptops over an issue only in zoom if possible.


Show less

reply-icon Latest Reply - 

Yealink phone issue.

My firm is using the T54W Yealink phones and for whatever reason, one of my users keeps having the problem of calls going straight to voicemail. I've double checked all call settings, and nothing out of the norm stands out. I've even compared their p... Show more

My firm is using the T54W Yealink phones and for whatever reason, one of my users keeps having the problem of calls going straight to voicemail. I've double checked all call settings, and nothing out of the norm stands out. I've even compared their profile to other users, all settings are the same. Also, this user doesn't use the desktop or mobile app, so there are no settings being set on those apps, outside of the phone. This has happened before, and a simple reset fixed it, but that did not work this go around. I was able to fix it today by turning the phones auto-answer feature on, testing it with a call, and then turning it back off. Not sure why, but turning this feature on and off made their calls start working. Before that, I removed the profile, unbound the phone, and then added everything back -  none of this worked either.

 

So to recap, out of nowhere, all calls to this person randomly stops, and they're unable to receive inbound calls. If anyone else has experienced something similar, please comment!

 

Note: I will also be opening a support ticket and will update this forum as soon a


Show less

reply-icon Latest Reply - 

Resolved! Unsupported analog adapters?

I am a reseller/installer and need to get an analog fax working, but the only supported adapters from Audiocodes and Poly are not possible to obtain currently due to supply chain issues.. I have searched, but not found info on trying to get unsupport... Show more

I am a reseller/installer and need to get an analog fax working, but the only supported adapters from Audiocodes and Poly are not possible to obtain currently due to supply chain issues..

 

I have searched, but not found info on trying to get unsupported SIP devices working.  Is it possible at all or if not on the official supported list, no chance?  I want to try a Grandstream HT801 that I was able to get.

 

https://support.zoom.us/hc/en-us/articles/360001299063-Zoom-Phone-Certified-Hardware#h_01FGMSZR5KEY4PDC1B03VJSX6Z

 

Thanks!


Show less

reply-icon Latest Reply - 

Zoom App is silent when iPhone is locked

Hi all - we have the Zoom mobile app installed on an iPhone. When the iPhone is locked, either by the user locking it or by the iPhone timing out to the lock screen, incoming calls to the Zoom app are silent. Personal calls to the iPhone still ring w... Show more

Hi all - we have the Zoom mobile app installed on an iPhone. When the iPhone is locked, either by the user locking it or by the iPhone timing out to the lock screen, incoming calls to the Zoom app are silent. Personal calls to the iPhone still ring when it's locked, just not Zoom. It shows a missed call, but there's no audible alert. If the phone is unlocked, the Zoom call rings. Any ideas? 


Show less

reply-icon Latest Reply - 

Phone calls from one customer are automatically rolling through our queues

Two different users have called us from the same company and each time it rolls through our queues (without ringing) to our answering service. There are no records of their calls in the call logs. We have confirmed that they are calling the correct n... Show more

Two different users have called us from the same company and each time it rolls through our queues (without ringing) to our answering service. There are no records of their calls in the call logs. We have confirmed that they are calling the correct numbers and we have tested the queue as well and it rings fine. Thanks!


Show less

Resolved! Yealink transfer mode via DSS key

Hi all, I'd like my default transfer on yealink desk-phones to be "assisted" i can do this by changing the "Transfer Mode via Dsskey" in the yealink web interface but is there any way i can provision it in zoom for all users ? thanks Show more

Hi all, 

 

I'd like my default transfer on yealink desk-phones to be "assisted" i can do this by changing the "Transfer Mode via Dsskey" in the yealink web interface but is there any way i can provision it in zoom for all users ?

 

thanks 


Show less

reply-icon Latest Reply - 

Short list of firewall rules for APAC (Singapore)

Hi  all,

 

     I do have zoom firewall rules to be implemented which are about 607 lines.  Does anyone have shorter list with respect to APAC Singapore.  Thanks in advance.

 

 

 

Resolved! Multiple phone number for the main auto attendant

I am setting up my Zoom phone account for the first time and getting ready to port my phone numbers. We have bought several businesses over the years and currently have multiple phone numbers call in directly to our auto-attendant. Does anyone know i... Show more

I am setting up my Zoom phone account for the first time and getting ready to port my phone numbers.  We have bought several businesses over the years and currently have multiple phone numbers call in directly to our auto-attendant.

 

Does anyone know if I will be able to have 3 or 4 phone numbers go directly into my main auto attendant?  I am afraid to initiate the porting until I know that we'll be able to do this either directly or at least have some workaround.

 

Thanks in advance!


Show less

reply-icon Latest Reply - 

New Zoom IP Phone Causing Disconnect

Hey there community,The way I have the system configured is through 1 x phone number, with 3 x extensions (Reception, Clinician, and Support: 2 of which have calling packages) and the Yealink IP Phone is assigned to Reception. When Reception is on a ... Show more

Hey there community,

The way I have the system configured is through 1 x phone number, with 3 x extensions (Reception, Clinician, and Support: 2 of which have calling packages) and the Yealink IP Phone is assigned to Reception. When Reception is on a call and the Clinician starts a call, it disconnects the Receptionist. Vice versa is also occuring.

 

Any help is appeciated.

 

TIA.

 

 


Show less

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion