Hi,

One of our Zoom Phone users has reported outbound calls to certain external numbers going straight to voicemail when on company WiFi, but when they use Zoom Phone when hotspotting via their mobile the calls go through. We haven't blocked Zoom and nobody else has reported the issue.

The user placed the call from their hotspot straight after trying on WiFi and it went straight through so it's not down to the end user not being available as I thought it might be.

I don't know what to suggest as to the reason it doesn't work; hoping somebody else can shed some light.

Thanks

Hello Zoom Community,

Currently we have multiple sites configured in Zoom Phone. Lets say I need to delete a site, what happens to the logs associated with the site that has been deleted. For example, will voicemails, call recordings, be deleted when the site gets deleted, or do these logs just get migrated to the default site.

I am new to Zoom and would like to know if you can call an email address like you are able to in Microsoft Teams. This would be like a normal phone call, no video. In Microsoft Teams, you enter an email address and then search "External". If they are logged in, you can call them as a normal phone call, without a telephone number. Is this function also available in Zoom?

Hi everyone!

We are new to Zoom, and I'm a little confused with the extensions and phone numbers.  We have one phone license and one phone number.  I've assigned it as the main company number with an auto-receptionist.  My boss is license holder.  So if someone calls the number, I thought they could put in my extension (I don't have a number) but it just says the person is not available.  Do I have to have a phone number in order to receive calls by extension?

We have enabled the end of call survey where users are allowed to leave feedback and rate the call quality and if we go under Dashboard/Phones/Quality of Service (calls), we can see the feedback if we open specific call details but unable to export reports on the feedback results.  When choose a response under "Select Survey Results" the call logs go away.  Standard export does not have info on survey results so is time consuming to open Call Details for every call to see if someone left feedback.

Hello all.

I have logged multiple calls with zoom and not once have they responded.

Hopefully someone can assist.

For some reason, when I click a number within SalesForce, zoom no longer opens up to dial the number.

It works fine in any bowser, but doesnt work anymore in Salesforce.

Any suggestions pelase?