The storage period for call recording files is indefinite, but is there a possibility that this will change in the future?
Is there an SLA that commits call recording files to be stored indefinitely?

I am afraid that there is a danger of change due to the current situation.

I seem to be receiving 2 emails for the same voicemail left.  

With 50 numbers in the call queue and each of them receiving 2 emails for every voicemail left, it can start clogging up the inbox.   

Does anyone know how to stop 2 emails coming through.  

I am thinking that maybe I have updated a setting for voicemails to be emailed in two different areas but I cannot find where. 

Thanks. 

Hi Team,

Do we have any policy which we can apply to allow the calls from specific number range (office numbers range) to zoom phone. 

We have a request from user, that he wanted to receive call only from office number range  and apart from this no external call should receive to user on zoom phone, do we have any policy which we can apply to allow the calls from specific number range??. 

Hi,

I am trying  to Forward calls to external number when the call is not answered. I want this number to be a 3digits number (I want actually to send the call to the SBC and from then route the call to another analog phone inside the company) .

The problem is that I get the message "invalid number"  when trying to enter the 3digit number in the field.

i have also created the relative routing rule for this purpose.

thank you,

We have been with Zoom for about 3 years... That being said - this issue just started for one of our Executive Assistants. 

She attempts to transfer a call to our managing director and Zoom is saying "transfer successful" but the call doesn't go through to the recipient. I checked all of her settings and she is authorized to transfer calls and he wasn't in a meeting so the settings for DND weren't applicable. Has anyone else experienced this with a user? Any setting suggestions? I haven't changed anything in our system that would cause this. Their apps are both up to date as well. 

Is there a way to bulk assign phone numbers to users in a single spreadsheet? 

I know have to first import users using a CSV, assign them licensing and build the account. During this process Zoom will auto assign them an extension.

Now how to I find these new 100 users that don't have phone numbers?

I will need to export them, then put their extension into the "phone number import CSV" that will assign a phone# of my selection to a specific user's extension. 

Seems like lots of steps for a product that uses CSV's for import. can't believe there isn't a single template to do this. 

would it be faster to create a site called Import-Temp assign all users to that site, then filter them, export/import them as needed then re-assign them to the master correct site? 

Thanks 

Batch importing, exporting, or updating phone users – Zoom Support

if updating existing users, they mention the following req:

====

• Do not delete the first row with the field names.
• For the Phone Number field, make sure the phone number contains the following (don't use spaces or dashes):
  
  1. Plus sign (+)
  2. Country code
  3. Area code
  4. Phone number

===

The  user_template CSV when exported doesn't have any of the above in its fields (no plus, ctry code). 

Also, I have exported unassigned numbers CSV, that CSV puts 3 spaces into each number.  I have copied unassigned number from that CSV (including spaces)into the phone number field in the user_template CSV , completed other fields and imported updates with no issues.

Seems to me the above requirements of "no spaces" and "country codes is incorrect. 

Or am i reading this wrong? 

I am not hearing incoming calls to my mobile. It works find on my PC, just not mobile. Could it be an issue with internet connectivity or something else? The incoming call displays on my mobile screen, just no sound to alert me to the incoming call on my mobile. If I ring my mobile from another mobile it rings with sound.