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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
I'm testing out Zoom phone service, and in the setup process, I'd like to add custom .wav files to the options that users can select from for their ringtone. I uploaded a .wav file via the vvx450's web interface, but once I add the url to the recommended Zoom provisioning server, it gets wiped from the phone. Is there a simple way to create a template that lets me include ringtones for users?
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Hi everyone, What happens when I select "remove" on a phone number listed in the "unassigned" bucket of my account? Does the number go away forever and there's no way to reclaim it or does it go into some other bucket that I still have access to? In the scary scenario (that's #1) will this removal reduce my total phone number of occupied licenses thereby freeing up 1 phone number license on my account?
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Has anyone been able to find a way to silence the phone beeps when you are dialing a phone number or extension through the Zoom app? When I type in a name to do the transfer it's blissfully quiet, but sometimes it is faster to dial the extension, but the beeping in my ear is really annoying. BTW, I transfer calls all day!
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Just getting our company up and running with Zoom Phones. My question is about ensuring Caller ID is set up properly. I have a local number assigned to me. When I look in my settings, it says that caller ID is set to my company name, but when I test it, the phone number appears without my company name. What am I missing?
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We answer incoming calls for two separate companies. When calling in, you know how to great the client based on the incoming caller ID (the name of our company pops up along with the client information). We have a call queue group set up for when our receptionist is out to lunch or on vacation. However, our company name doesn't pop up on the phone display when it rings through. The name of the call queue group pops up instead. How do we change it so we know how to greet the incoming caller?
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Hello there. I am a relatively new admin for a Zoom phone system with Poly phones. I find the system has been engineered to meet a lot of varying needs; however the quest of accommodating many needs actually makes things complex when sometimes you want simplicity. Please note, I'm talking generalities here and I'm purposefully not mentioning a specific area or question. I find a lot of times when I configure something one way I either have to sacrifice something to achieve it, or I create new issues in the process of arriving at a solution for the original problem. That being said, how do I go about either requesting new features so I can make things better for myself and others?
So far, my experience with configuring and administering our phone system can be summarized with this general statement:
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We are a non-profit and a victim service provider. Do we need to create a brand and campaign to use SMS?
Thanks!
Hi, Ich habe das Problem, dass ich keine Anrufe auf einer anderen Leitung zur Zentrale holen kann (wenn die andere Leitung nicht besetzt ist). Ich habe keinen Schalter gefunden, der dass bewerkstelligen könnte. Kann man dass einstellen, und wenn ja wie?
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