aBrown007
Explorer
Explorer
since ‎2022-12-20
‎2023-02-16

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  • 4 Posts
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User Activity

Reports missing on "End-of-Call" Survey Results for Call Quality - Two Thumbs Up

2023-02-16 07:08 AM
We have enabled the end of call survey where users are allowed to leave feedback and rate the call quality and if we go under Dashboard/Phones/Quality of Service (calls), we can see the feedback if we open specific call details but unable to export r...

Call Queue - Auto Logout on No Answer

2023-02-01 11:03 AM
I'm sure the Contact Center offers auto logout of agents that forget to logout to prevent future inbound calls from hitting their phone. Has anyone found a work-a-round in the standard Call Queue's to auto logout agents that forget to logout?

Diagnostic Reports for VoIP QOS

2022-12-20 02:10 PM
Forgive me if I've missed the documentation but are there any QOS diagnostics inside the Zoom Admin Console or in Analytics and Reports for Zoom Phone Power Pack? Something with Cradle to Grave detail on packet loss or delay?
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