About aBrown007

aBrown007 · 2023-02-16 07:08 AM

We have enabled the end of call survey where users are allowed to leave feedback and rate the call quality and if we go under Dashboard/Phones/Quality of Service (calls), we can see the feedback if we open specific call details but unable to export r...

aBrown007 · 2023-02-01 11:03 AM

I'm sure the Contact Center offers auto logout of agents that forget to logout to prevent future inbound calls from hitting their phone. Has anyone found a work-a-round in the standard Call Queue's to auto logout agents that forget to logout?

aBrown007 · 2022-12-20 02:10 PM

Forgive me if I've missed the documentation but are there any QOS diagnostics inside the Zoom Admin Console or in Analytics and Reports for Zoom Phone Power Pack? Something with Cradle to Grave detail on packet loss or delay?

aBrown007 · 2023-02-16 06:03 AM

I've also seen this in Reports and Analytics reporting on Historical reports where agents had missed a call while on a call.

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Reports missing on "End-of-Call" Survey Results for Call Quality - Two Thumbs Up

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Re: Call Queue Voicecalls are ringing to offline/busy members, creating multiple missed call logs in

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