Ive been trying to replace our old Telstra phone system with zoom.i can do 99% of what i need re call routing etc,

we have.

Basically Our store landline numbers   forward into a "hunt group" number for each store. we can then choose where to forward top from there.usually into customer xperience, but occasionally to mobiles etc.This is setup so that the Hunt group number is forwarded, and allows the call que to identify it as a store call being forwarded as it always shows the forwarding number which is saved as that specific store in the contact list.Showing the originating number means the cant tell which store the call is originating from.

ive tried user/que/shared lines. after research it makes sense that it cant show the forwarding number, if its set to auto forward as the number never "answers".

is there a way to make the line auto pickup, then forward to another number  without pressing 1?and have this   completely transparent to the dialler? this is the last part i need to ditch my old system

so call comes in from customer, forwards to zoom number, which then onfardfs to our call Q, but showing the zoom number not the actually caller number.

Hello community,

I do have for a few months an addon for international calls with my regular plan.

I'd like to know if it is possible to manually deactivate (on my side) the add on for international calls, for example in the months of July and August, and manually reactivate this add on at the beginning of September?

My question is whether it is possible to do this on my side (autonomously in my client area) or if I have to send support an email to deactivate and another one when I need to activate it.

Thanks for your help.

We are seeing several instances of calls coming through our Inbound Queue where the Result when attempting to route to someone is "Answered by Other Member", despite the Waiting Time not hitting our 10 second max setting for the queue. It's happened to different members of the team and we've checked personal settings to make sure it's not an issue on that front. Our Call Distribution configuration is Rotating / 10 second ringing duration for each member / Handle multiple incoming calls simultaneously enabled / Skip offline devices and phone numbers when ringing enabled.

Has anyone else run into this issue?

Hi,

I have a recurring problem on my ASUS A15 WIN 11 laptop and Logitec USB headset that I would like help resolving.

• Zoom Meetings: headset audio works fine, I hear others and can speak and be heard with no issue.
• Zoom Phone dialer: headset *does not work.* When using Zoom Phone I cannot hear anyone and they cannot hear me on my Laptop. I have the Zoom app on my mobile phone (Android), and it works fine.

This is a recent issue that started happening within the last few weeks -- and I have updated Zoom to the most recent version. Zoom and laptop audio Troubleshooter indicates all is well, but I still have this problem where I cannot hear or be heard via the PC Zoom Phone call app.

How do I fix this??

Hi all.

I have a batch of Poly Edge B30 phones I purchased.

These are going in a store/shop environment.

I need to be able to hit a page button and have the message go over the phones and also the paging system in the shop.

With Yealink, I was able to do this very easily using Multicast and a provision template.

In my template, I use:

#KLB - Yealink T42S
#Paging Setting
multicast.paging_address.1.channel=0
multicast.paging_address.1.label=PAGE
multicast.paging_address.1.ip_address=224.0.1.116:8000
multicast.receive_priority.enable=1
##multicast.receive_priority.priority=

multicast.receive.use_speaker=1
##multicast.receive.enhance_volume=
##multicast.receive.ignore_dnd.priority=

multicast.listen_address.1.channel=0
multicast.listen_address.1.label=Store PAGING
multicast.listen_address.1.ip_address=224.0.1.116:8000
##volume = 1-15
multicast.listen_address.1.volume=15

linekey.5.label = PAGE
linekey.5.value = 224.0.1.116:8000
linekey.5.extension = 0
linekey.5.type = 24

I can't seem to figure out how to do something similar on a Poly B30.
Can anyone make a suggestion?

Hi everyone, we have (Global Select Calling Plan, International Calling Add-On) and we are using a Dutch number, we are working from Dubai and whenever we call someone in Dubai, everything seems fine, but when we call internationally sometimes the call Drops after a while or the other party can't hear us, its happening for all of our users who are working in UAE, but outside UAE it seems to be working fine, could you please help me with that issue.

Thanks,