Auto-foward call to external number, show the zoom number forwarding call, NOT originating number.
Ive been trying to replace our old Telstra phone system with zoom.i can do 99% of what i need re call routing etc, we have. Basically Our store landline numbers forward into a "hunt group" number for each store. we can then choose where to forward top from there.usually into customer xperience, but occasionally to mobiles etc.This is setup so that the Hunt group number is forwarded, and allows the call que to identify it as a store call being forwarded as it always shows the forwarding number which is saved as that specific store in the contact list.Showing the originating number means the cant tell which store the call is originating from. ive tried user/que/shared lines. after research it makes sense that it cant show the forwarding number, if its set to auto forward as the number never "answers". is there a way to make the line auto pickup, then forward to another number without pressing 1?and have this completely transparent to the dialler? this is the last part i need to ditch my old system so call comes in from customer, forwards to zoom number, which then onfardfs to our call Q, but showing the zoom number not the actually caller number.
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