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F
Newcomer
fher
Newcomer
May 28, 2023
Question

Can't add my phone number

  • May 28, 2023
  • 1 reply
  • 11 views

It said always failed to register my phone number

1 reply

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
May 28, 2023

hi fher,

 

is your number one that you have ported from another carrier such as verizon, centurylink, etc.

 

are you trying to add your phone number to a desk phone such as poly vvx 450 or to your zoom phone extension?

 

can you supply a screen shot where you get this error message?  please blur any confidential information.

 

thanks,  eliot

K
Newcomer
kpatten7799
Newcomer
July 14, 2023

A week ago I just moved from T-Mobile to Visible by Verizon and that's why I stopped having access to Cellular Data AND now I can't import my contacts.

Visible has done everything on their end to reset the Network Settings and I can talk, text, surf the web.

I just can't be on a Zoom call on WiFi OR off of WiFi.

 

I'm getting the same result, too, with trying to import my phone numbers.

I even verified my number in my Zoom account - same result as the screenshot above.

 

The CAPTCHA you see is NOT the same CAPTCHA you hear audibly when you click the speaker ICON and they definitely do NOT match the phone number you have to enter into the system.

 

I recently changed from T-Mobile SIM card to Visible by Verizon eSIM card.

My iPhone 11 has the capability of using either type of SIM card.

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