We have users that have access to other users' voicemails. However with enough access, users are reporting that they get way too many audio notifications in the Zoom client. is there any way to turn off the audio notifications when someone else gets a voicemail (that they have access to)? I hope that makes sense. Thanks.

I am having problems with the firmware upload for a HT801. When trying to upload firmware I receive a message that Device already has another provision running!

On the status page I also see:

Any ideas?

The unit has already been upgraded to GEN 2.

Thanks!

I had the sms feature and I am an admin for my company, and it's enabled for me and my phone number is part of our sms campaign. However, it just randomly disappeared for me. I can't find it either on the app on 2 of my laptops or my phone. Everyone else says they have sms and there are no issues 

wondering what happened and how to resolve? 

We have reviewed the firewall settings recommended by Zoom and don't see any issues.

We're using Yealink T54W phones. Device firmware is 96.86.3.12.

If the phone shows as offline (both on the display and in the Zoom Phone admin console), when you re-provision it through the on-screen settings, it comes back online.

Sometimes the phone will remain for hours online, then go offline.

I cannot make a call from Zoom Phone despite having the US/CA Metered Calling Plan and an active user status. I keep receiving the message 'Sorry, we cannot complete your call; your service plan does not support calling to this destination,' even though I've been calling numbers within the US only.

We have several queues set up. I have "Receive calls while on a call" toggled on because I want users to be able to see if another call is coming in. It is completely interrupting the current call! It temporally disconnects the voice and sound...what kind of call waiting is this? Please tell me there is way to fix this.

If my current Auto receptionist is set for GMT-5:00 (eastern) to roll at 2am and we have DST this weekend, will the Auto receptionist automatically know it is DST and calls will roll at 2am still or do I need to manually change the Auto receptionist to push to the call queues?