Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

zoom phone

Is there a way to force a phone to ring if it is on silent?

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Cannot Send SMS Messages, SMS messages are enabled

My users within the company are experiencing SMS Message could not be sent.

 

SMS is enabled.  Even after clearing out the application's cache, this error message pops up.

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SMS MESSAGE

How can I add custom SMS messages to send when I am unable to answer a call?

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SMS Issues

All of a sudden SMS responses to our LMS system are coming through the Zoom app as well. Texts are being sent through the LMS from an 800 number not associated with Zoom, and when someone responds the response is coming through the Zoom app and it is... Show more

All of a sudden SMS responses to our LMS system are coming through the Zoom app as well. Texts are being sent through the LMS from an 800 number not associated with Zoom, and when someone responds the response is coming through the Zoom app and it is being sent to a random rep. It is very strange. 


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is zoom phone reliable

please i will like to know if the zoom phone is reliable and if anyone has used it for more than a year just got it and it got disabled not sure if i can get another one but want to be sure if its reliable. i think i might be disabled maybe because i... Show more

please i will like to know if the zoom phone is reliable and if anyone has used it for more than a year just got it and it got disabled not sure if i can get another one but want to be sure if its reliable. i think i might be disabled maybe because i changed my picture on my status or maybe because i have logged in on 2 diferrent phone but it signed out while i log in on a other phone. zoom didnt give any reason for disabling my account. i will be glad if i could see anyone who have used the service for over a year as changing numbers might spoil the reputation of the company.


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Zoom cloud storage

Dear all,I do hope all is well. Quick question about zoom and files storage.I have a username and a password in order to access my respective cloud and store and view zoom meetings of the past.Let’s assume that one more or two more persons want to co... Show more

Dear all,

I do hope all is well. Quick question about zoom and files storage.

I have a username and a password in order to access my respective cloud and store and view zoom meetings of the past.

Let’s assume that one more or two more persons want to connect with the cloud and store and view their own zoom meetings.

Is there a way to grant them separate passwords and separate spaces inside the cloud, which will allow each one of us to view their own videos and prevent them from viewing mine?

Please, advise.

Best regards,

George


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Losing Audio when connecting to zoom via Android phone

When I connect to zoom using the mobile app with an Android phone (Pixel 6 Pro) all bluetooth audio is disabled and I am only able to communicate using the phone itself. Bose sportbuds do not work, neither does vehicle audio.Both were working previou... Show more

When I connect to zoom using the mobile app with an Android phone (Pixel 6 Pro) all bluetooth audio is disabled and I am only able to communicate using the phone itself. 

Bose sportbuds do not work, neither does vehicle audio.

Both were working previous to, and after, the zoom call.

This is a relatively new occurrence as both worked in the recent past.

Has there been a recent update?

Any information/assistance would be greatly appreciated.


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Direct phone number without extensions

I have tried going through so many options but was unable to find help. I was wondering If we can assign a direct number with out using extensions. like normal dial in phone numbers, and able to send and receive sms. but it doesn't seem very simple w... Show more

I have tried going through so many options but was unable to find help. I was wondering If we can assign a direct number with out using extensions. like normal dial in phone numbers, and able to send and receive sms. but it doesn't seem very simple when setting it up.


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Route to Interactive Voice Response (IVR)

Hello,
 
Do users in the queue assigned to the IVR need to have a license? 
Licensed (Zoom Phone) VS. Basic (Zoom Phone)

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Receiving Calls

I call the number Zoom assigned me, but it doesn't ring anywhere.  I was hoping it would ring on my computer.

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