I'm late to the party on this and just figured out that I can't send texts anymore. I never realized this was a requirement of mine.

How do I create a brand when I am a sole proprietor without an EIN.  This is not required for tax purposes for my business, so I don't plan to get an EIN. 

I tried to use my SSN - probably a dumb move - but that was rejected. Now what do I do? Anyone? Anyone? 

I keep emailing support with no response. Really upset right now. 

Also - how long does the approval process take??? Weeks???  I read that somewhere. 

Dear Zoom Support Team,

When a staff member changes departments or leaves the University,  we assign a new extension or remove that person from Zoom phone. This doesn't remove them everywhere in Zoom Phone. For example, if they are receiving voicemails for another group. Is there a way we can search on a person's email to see if they exist anywhere else in the Zoom Phone portal?

What is the best strategy to provide up to date emergency service information for an individual who has two desk phones.  One desk phone is in the office and another desk phone is used nomadically as he switches from location to location.  For example, one week, he might be on a construction site in Louisville, KY and the next week he might be at a construction site in Chicago, IL.  Knowing the network details (public IP, private IP/subnet, etc.) is difficult and cumbersome to keep up to date.  When using the Zoom Workplace app, the individual is prompted for a new location, but that doesn't seem to affect the physical desk phone.  

Let me know if there is a good strategy for handling this type of situation.

Many thanks!

I saw another thread on this and the solution is not quite what we need.  We have weekend queues that only have one person in them each weekend.  Sometimes they are in areas with Internet service that is not optimal. But still at least 4G service. We try to have them on Wifi as much as possible but still I'm finding that oftentimes they're phones do not ring when calls come in.

I will even test call their extension and they do not get any notification.

The answer from Zoom support is to uninstall/reinstall the app and then it will clear out the cache and fix the problem. I have some people who have to do this EVERY WEEK. Does the cache really get corrupted THAT often? I mean, this cannot be a normal type of operation.

Hey all,

While we are Zoom WebConferencing users since years, we're transferring more of our services from Cisco Jabber to Zoom. Today we're already using WebConferencing, Presence (incl. Outlook) and TeamChat.

Now my findings on Zoom presence status:

- Zoom presence works really well if you're a desktop / laptop client only user.
If you're away from keyboard it turns absent and if you turn it off it turns off. Also it gives you a persistent OoO status.

- If you have the desktop app & the mobile app (IOS) the mobile app takes control once the status would turn away of off. It sets the status automatically to "online mobile". It is a don't care if the mobile app is opened or closed.

- If you explicitly set the status in the desktop app (e.g OoO) this status remains active even if you shutdown the desktop app. But once you open the zoom mobile client the status turns "online mobile" and stays "online mobile" even when I close the app again.

- If you open the zoom mobile app and explicitly set a status like "away" this new status is active. But once you close the app (send to background, not even fully close) the status turns "online mobile" again.

So basically a user of the zoom mobile app is "always on".
And if you're going to use the outlook plugin on top you can't even see the user is on mobile. It looks like this user is simply online...

In our company the whole management team is always online due to this and it makes the presence status almost unusable. You don't have a chance to see if a manager is simply of the PC on a working day, if he's just offline or even explicitly OoO, as you look into zoom mobile app from time to time and latest at this point your status is messed up.

Do we do anything wrong or is this actually the intended behavior?

Anything we can do to have a useful status handling?
My idea would be keeping the status of the desktop app (away, OoO, ...) unless the user explicitly opens the mobile app. While it is open the status is "online mobile" and once the app goes to backgroud / gets closed the status returns to the status initially set on desktop.

Help is well appreciated,

Matthias

I'm a new user of Zoom Phone, trialing it before deciding whether to turn it on enterprise-wide.  In my test I'm seeing outgoing calls marked as "spam risk" on an AT&T iphone.  The number may be similarly marked on other platforms/carriers; I don't have access to those to test.

The only suggestion I've seen in the knowledge base is that I should go to a bunch of services and try to get the number whitelisted.  That seems unreasonable -- this is a number that zoom gave me; surely it should give me a clean number?  I don't think I should have to to try to whitelist it, and I certainly don't want to do that for every individual number in my enterprise. 

I've had a case open with support for a couple of days with no update.

Any idea?  Thanks!