Zoom Phone System
cancel
Showing results for 
Search instead for 
Did you mean: 
Weekly Leaderboard

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Resolved! Can't find meeting recording

I use a free account until I use zoom more. I set up a 30 minute meeting and checked a box to record the meeting. When the meeting started, it automatically started recording. I thought I'd be able to select start recording once the meeting started b... Show more

I use a free account until I use zoom more. I set up a 30 minute meeting and checked a box to record the meeting. When the meeting started, it automatically started recording. I thought I'd be able to select start recording once the meeting started but that's OK. According to the forums and instructional tutorials, the recording goes to my computer on a free account, and I have to have a Windows version 4.0.25513.0228 or later. I have 10.0.26100 Build 26100. I've clicked on "meetings," and "recordings" to try to find it, and "computer" under recordings and it's nowhere. What am I doing wrong?


Show less

reply-icon Latest Reply - 

how do i set up Live captions for phone calls

how do i set up Live captions for phone calls, for me when i receive a phone call through zoom how can i activate automatic translation?

 

reply-icon Latest Reply - 

Porting failed

My # was supposed to be ported to Zoom today.  Now my order status simply says "Failed".  I'm uncertain as to where to go from here.

reply-icon Latest Reply - 

Feature Request - Adding the ability to use an FQDN for SBC's on BYOC

Hi there,I would like to request the ability to use a FQDN as a SBC in BYOC.Currently we only have the option of adding a IP address which means it can only be used for one tenancy. It also limits us as we cannot have redundancy n our SBC using a SRV... Show more

Hi there,
I would like to request the ability to use a FQDN as a SBC in BYOC.

Currently we only have the option of adding a IP address which means it can only be used for one tenancy. It also limits us as we cannot have redundancy n our SBC using a SRV address for instance.

 

 


Show less

reply-icon Latest Reply - 

Ported number unable to receive SMS

Good Day All This is my first time posting and I hope I am doing it right. Please help me if possible. Thank you in advance. I have recently (within 24 hours at the time of this post) have my phone number ported to zoom and was looking to receive and... Show more

Good Day All

 

This is my first time posting and I hope I am doing it right. Please help me if possible. Thank you in advance. 

 

I have recently (within 24 hours at the time of this post) have my phone number ported to zoom and was looking to receive and send SMS. 

 

After set up all configuration support agent suggested, and tested with different phone numbers, the number still cannot receive SMS.

 

The last message from the tech support team guided me through more configurations and compliance settings. 

 

I have completed the following actions but still could not receive SMS on Zoom Phone.

 

  1. Enable SMS/MMS
    1. Account level – SMS/MMS toggled On.
    2. Group level – No group was setup. Set up new group with user added, SMS/MMS toggled On.
    3. Site level – I have no “Site” tab available under “Phone System Management > Company Info”.
    4. Individual user – SMS/MMS toggled On.
  2. 10DLC Compliance
    1. Brand name approved.
    2. Campaign not submitted.
    3. I was informed by Zoom agent that I should still be able to receive SMS/MMS message without Campaign approved. Yet this is not the case upon testing with multiple phone numbers

I have used different phone numbers to text the ported number, yet none of them went through. One of my test texts received a ressponse saying "Your message will be sent to landline phone number..."

 

Is there anything else I can try at this moment? Since this phone number was ported within the last 24 hours, is there a delay  or gap time between call porting and SMS porting?

 

Thank you all in advance again. Please help. 


Show less

Resolved! Error code: UZN5614

An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)

reply-icon Latest Reply - 

Resolved! Checking Voicemails Over Phone

Hello All, We have staff that miss being able to call in to access their voicemail box and change their greeting while they are not in the office. It looks like Zoom has a similar capability here, but it wasn't enabled by default: https://support.zoo... Show more

Hello All,

 

We have staff that miss being able to call in to access their voicemail box and change their greeting while they are not in the office.  It looks like Zoom has a similar capability here, but it wasn't enabled by default: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068936

 

Has anyone enabled this in their environment?  If so, are there any security implications to consider?  How about positives and negatives after enabling?

 

Any feedback is appreciated!

 

Tony


Show less

reply-icon Latest Reply - 

Sending calls to zoom voicemail if external number doesn't answer?

Hi, I have a single zoom line for my business. Through the auto receptionist, I set up conditional call forwarding so the call routes to my assistant's cell phone after 10 seconds. I would like to set it up so that, if my assistant doesn't answer, th... Show more

Hi, I have a single zoom line for my business. Through the auto receptionist, I set up conditional call forwarding so the call routes to my assistant's cell phone after 10 seconds. 

 

I would like to set it up so that, if my assistant doesn't answer, the call ends with the caller in my zoom voicemail (not the cell phone voicemail). Is this possible? Or is there another way to set this up? 


Show less

reply-icon Latest Reply - 

Zoom Calls Not Recording

Hello, I have my Zoom VOIP set to automatically record all of my calls, but when I view them in Zoom.us there are none in the Recordings tab under Phone. Plus, when I'm on calls it says that it's being automatically reocorded, but it is not saving an... Show more

Hello, 

 

I have my Zoom VOIP set to automatically record all of my calls, but when I view them in Zoom.us there are none in the Recordings tab under Phone. Plus, when I'm on calls it says that it's being automatically reocorded, but it is not saving anywhere.

 

Has anyone ever had this issue before?


Show less

reply-icon Latest Reply - 

i have a question

hi im venezuelan working on a customer service my boss buy the $10 membership but i cant call anyone people , one of my questions is if my boss buy the stantard memebership i can call and send messages to people on the US or if him buy any membership... Show more

hi im venezuelan working on a customer service my boss buy the $10 membership but i cant call anyone people , one of my questions is if my boss buy the stantard memebership i can call and send messages to people on the US or if him buy any membership still being not avaible for me to call and send messages to someone , thanks for reading

 


Show less