Zoom Phone System
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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Using Zoom Phone from other apps on Mac laptop and iPhone

Trying using Zoom Phone with my online (Web and mobile) work CRM app on iPhone and Mac to dial phone number. Right now when I click on the phone icon in the CRM app - it pulls the phone number of the contact and if I click on it, it dials it through ... Show more

Trying using Zoom Phone with my online (Web and mobile) work CRM app on iPhone and Mac to dial phone number.  Right now when I click on the phone icon in the CRM app - it pulls the phone number of the contact and if I click on it, it dials it through my regular Verizon phone account. But I need it to be able when I click on the phone number to pull the Zoom phone number and dial through Zoom.

 


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Zoom Phone Dial-in

Clients were able to contact me via phone dial in on my regular zoom meeting. Now, whenever they try, it says The meeting ID doesn't allow to dial a number. It just happened suddenly. I didn't make any changes on my settings.

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Auto-answer on Zoom Phone

I have a User who reported the scenario: User is in a MS Teams meeting (audio and video) on laptop (windows) when they receive an inbound call to the Zoom Phone client (softphone) on same laptop. The "Zoom Phone client rings and almost immediately, a... Show more

I have a User who reported the scenario:

 

User is in a MS Teams meeting (audio and video) on laptop (windows) when they receive an inbound call to the Zoom Phone client (softphone) on same laptop. The "Zoom Phone client rings and almost immediately, automatically answers."

 

Has anyone encountered this scenario before? 

User's zoom phone's call handling settings are 24x7 to ring on Zoom Application; 30sec before forward to voicemail. 

User has own DDI/Extension, and inbound call originates from external user who directly dialled this User.

User has no delegation nor associated desk phone. 

User has different audio devices available on their laptop, such as Dell HSC016 (external); LifeCam and Realtek (built in to laptop)

 

If we remove the User from the scenario, has anyone got any ideas why Zoom Phone might auto answer the call?


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Tones dialed with Yealink VP59 Zoom Phone Appliances are not regularly recognized by IVR Systems

Tones dialed with our Yealink VP59 Zoom Phone Appliances (Keypad or App) are not regularly being recognized by IVR Systems. They are running Yealink VP59 91.30.0.21 with Zoom app 5.8.0 (293) and showing up-to-date on the Zoom Device List.

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support and setup

I signed up with zoom unlimited last week and have yet to get my "setup" call and am trying to get this started so I can use the new number.  anyone know how to reach an actual support PERSON?

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Zoom Phone Option

Hi,

 

I can't seem to download the calls I had as for today only. Not sure what settings I need to change or alter. Help!

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Dial in details

Hi, my meeting invite is showing dial in details for cities in the US.  How do I get dial in number for Australia so participants can dial in?

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Looking for donated working zoom desk phones

Are you getting rid of your old working desk zoom phone equipment (Audiocode/Cisco/Poly/Yealink)? Hello, we are a community center Universidad Popular in the southwest side of Chicago just switching over to zoom phone, in order to get our building sy... Show more

Are you getting rid of your old working desk zoom phone equipment (Audiocode/Cisco/Poly/Yealink)?

 

Hello, we are a community center Universidad Popular in the southwest side of Chicago just switching over to zoom phone, in order to get our building system up and running through zoom phone we are looking for anyone willing to donate their old working desk (Zoom Phone Certified Hardware) zoom phones. 

 

Please contact us at donate@universidadpopular.us if you can assist.


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Disable - After hours extension dialing

I had heard that Zoom was going to disable the ability to dial an extension after hours.  Currently callers can dial extensions during the after hours IVR prompt.

 

Thanks

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Daylight Savings Time

Where do I setup DST for the phone system.  We are GMT-6 but the phone system chose GMT-5 since that's our current time zone because of DST.  In Nov we go back to GMT-6.  Is this automatic?

 

Thanks

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