I'm the Zoom phon esystem admin. We have only PolyVVx250 phones that, up to this point have worked properly. Over the last week or so I've noticed that the corporate directory is extremely slow. Yesterday morning when I got to work my phone told me I had two voicemails. When I accessed my VM messages there were none.  I rebooted my phone this morning and it's showing the two phantom VM's again. Anyone else experiencing this? Any suggestions to correct these issues?

Hi,

A few weeks ago I got a zoom error code 4101702 - of which is not an error code in the error code page on the Zoom website and my IT department can't seem to fix it (I'm on a business account but no one else is having the issue).

Meetings work just fine.    My issue is that incoming calls that used to trigger the pop up that a call is coming, no longer happen (they just pop up in voicemail) and when I try to make an outgoing call - it "fails to connect"

Anyone seen this error code before and know how I can fix it so I can take and make calls again?

Thanks

Having switched from RingCentral to Zoom Phone, I am finding that I cannot manage users as well as I used to. Is there any way to manage all of the settings of a user's account, including their voicemail recording, how long their extension rings, call routing for their line, etc.? Seems that user management is just being able to switch permissions on and off, but I cant really configure a user's setup unless I use their credentials and log directly into their account.... is that true?

Trying to get to the bottom of outbound caller ID - our main site is in the US, and we have created a site for the UK.  The only options we have for caller ID are the main site number (US number - not much good when you're in the UK), or hiding the caller ID.  Is there a way to use the users assigned phone number as the called ID?  I've tried adding a custom number, but the only option I get is to add an auto attendant from the US site.

What is the best practice for time-of-day call routing?

We have one central number with six users spread across multiple time zones with up to 3-hour time differences. The users who start first in the morning will answer the calls, but some users will still be in bed.

We still want calls to go to voicemail after hours and on weekends.

Is it simply a case of ensuring users have their hours set up correctly and having one call queue with the spread of all possible working hours listed or am I missing something more efficient?

There are also multiple places to enter Default Business Hours. Users, Auto receptionists, Company info etc. Is there one place that overrides them all, or do we ensure they're all set up?

Any guidance will be greatly appreciated.