Hi Community,

We have been using Shared Line Groups with Conference Barge to get that traditional VOIP capabilities. The asistant and Executive are able to tap into the lines and listen/speak at any time. They can both add callers in the call and it is working great. This function is using the Conference Barge. 

The only issue is that we do not have the option to disable hold music. Can we please enable this functionality? We are able to disable in a call queue but not a shared line group. 

It appears that even though I assign users to Zoom Phone appliances that I add to ZDM, they still have to go through a sign in process in order to “confirm” the device assignment.  Is there a way to turn off the confirmation requirement?  It kind of defeats the point of assigning users ahead of time, thinking you’re going to plug everything in before we go live and have everyone’s phones up and ready to use, when each user basically needs to sign into the phone anyway.

We are an organization of around 100 employees.  We submitted a campaign to expand (beyond 49) the total numbers that could send SMS messages to clients.  The campaign was approved at the end of February.  The relevant steps were followed to join each number to the campaign.  But since then the messages from our numbers seem to be blocked.  Users can send messages but they aren't always received.  This seems to happen most often with clients who have T-Mobile or some of the other smaller carriers.  I have an open ticket with Zoom support but seem to be getting nowhere after 6 weeks.  Any one else having SMS issues?  Getting usefull support?

I started with a company that is moving from Teams calling to Zoom calling. As a receptionist I answer and transfer a number of calls every day. If I am typing an email, as soon as the Zoom call comes in, I can't finish what I'm typing. Often times, the calls are a hang-up. I want to transfer to the call I am currently on while another call comes in, I can't complete the transfer until the other call is answered. We are doing blind transfers which means, I can't tell if the person I am transferring someone to is on the phone. Handling and transferring calls is clumsy and inefficient.

Hello all,

Just wanted to know if there's a setting, or a different way to set this up, to have the Zoom Desktop Client automatically disable the call queues my Service Desk staff are logged into, when they lock their screens/computers go idle?

Either they forget to go out of the queues, which means incoming calls are just ringing on their desktops with no one answering, or they forget to enable the queues again manually when they return to their desks, and calls don't go into their systems.

We only use the software, with USB headsets directly connected to their computers / so no physical telephones on their desks.

Thanks in advance

With auto call recording turned on,
You can change settings for the play prompt when recording has started.
You can change settings for the play prompt when recording has stopped.
There are no settings to change for play prompt when recording is restarted.

It plays the default message every time, no matter what the other audio notifications are set to.
It also does not follow the ad-hoc recording play prompt setting either.

To recreate: turn on auto recording and customize the prompts so you know it's not the default.
Also, customize the ad hoc call recording prompts to make sure they are not a part of this.

Call, hear the custom start prompt, stop recording, hear the custom stop prompt, start recording, hear the default prompt. No matter what you change any of the prompts to or even turn them off, you will always get the default prompt on restarting the recording if auto call recording is enabled.

Can we get the restart recording play prompt to either have it's own settings or utilize the when recording has started option (auto or ad hoc)?

I don't see anywhere in the IVR setting to allow someone to directly dial a users extension if known. For example, assign key "#" or one of the numbers and then dial the users extension.   So the IVR Greeting would be recorded to say:  "If you know the party's extension you would like to reach press # and the 3 digit extension".   Or "If you know the party's extension you would like to reach press 9 and the 3 digit extension"