I don't see anywhere in the IVR setting to allow someone to directly dial a users extension if known. For example, assign key "#" or one of the numbers and then dial the users extension.   So the IVR Greeting would be recorded to say:  "If you know the party's extension you would like to reach press # and the 3 digit extension".   Or "If you know the party's extension you would like to reach press 9 and the 3 digit extension"

This has been happening to me every time I get on a Zoom call.  The call will suddenly close out and relaunch like 3 minutes later.  It has been happening all of last year and is till happening.  I had a free account and now that I have a Pro account it is still happening.  I have uninstalled and reinstalled the client and it continues. I don't understand why this is happening. Is this happening to anyone else? If so how can this me corrected?

Hello,

I've had a Basic account (Free) registered to my work email for some time now. Recently, the company subscribed to "Zoom Phone Pro PBX", and my email is the primary contact. So, naturally when the license arrived it was added to my account. I can see them now in the "Admin" section, "Account Management" subsection, "Billing" page.

===================

Zoom Phone: Zoom Phone Pro

Qty: 37

Status: Active

===================

The problem is, I still can't switch my account type from "Basic" to "Licensed". The "Licensed" radio button is dimmed and unclickable. Furthermore, in "User Management", "Users" page, it says "To add licensed users to your account, please purchase more licenses." on top of the page. When I try to add a user, the "User Type" is always "Basic", as "Licensed" is dimmed and unclickable. The only License is "Zoom One Basic". This was until yesterday.

Yesterday I opened a support ticket, and as a result now when I go to "Users" under "User Management", my license is "Zoom One Basic and Zoom Phone Basic". It is still "Basic" though, and I still can't click on "Licensed". Same thing happens when I create a new user, with only "Basic" available, but the License itself now has two options in the dropdown menu:

1- Zoom One Basic

2- Zoom One Basic and Zoom Phone Basic

This still does not fix my problem.

I'm still on Basic, and any user I add will be on Basic.

What am I missing? Even on the support portal, it shows that my account is allowed to have "Phone Support", but when I tried that, and entered my PMI, the automated message told me that my account is not eligable for voice support!

My partner here in my country is useless.

So, what am I doing wrong?

We've been struggling for literally 2 days on this and i am done. I need someone who can figure this circle of insanity out and get my team member on the phone. We have tried everyting recommend---un and re install, changing default handler apps, reboots, microsoft updates. Losing my mind, very frustrated, please help. I pay a lot of money for his phone and we cant get it to work.  **All other team members phones work as expected

Please please someone reach out.

Thank you.

Hello,

I hope you are doing well.

I just started to use Zoom phone on desktop through my browser. In my iPhone, I can easily assign a name to my contacts so that when they call, I see the name I chose for them on the caller ID. But in Zoom Phone desktop, I do not know how to do this. I have saved my contacts in my personal contacts on zoom phone settings, but still, when I receive a call from them, I do not see the name that I chose for that contact in the history of my received calls. It makes it difficult for me to recognize the calls that I received when I review the history.

I appreciate it if you can help me to find a solution for this. 🙂

There's an odd situation that's raising concerns for an associate who is using a Windows 11 machine during desktop audio calls with outside parties.

Symptom(s):

- The voice from ONE of the external attendees frequently drops mid-conversation from my associate's end, however, others can speak and hear that attendee with no issue.

- During that drop, my associate continued to prompt the external attendee with questions to see when audio is restored between them at the same time that everyone else reported no issues hearing the external attendee outside of our organization.

The odd situation is that this is the only attendee that my associate is having trouble hearing  while others are still able to hear each other with no quality concerns or drops. I'm aware of best-effort cases with PSTN and ISPs but this one is a head scratcher. Since then I have asked our associate to test their recurring meeting via the phone call option to test a different circuit. All suggestions would be greatly appreciated.

Hello - 

People in our company have multiple Zoom lines on their accounts. Some users can see the voicemails for one line while others cannot. Is there a standard setting so that all users can view the voicemails? In order to view the voicemails does the line have to be the users default line?

Thanks!