Zoom Phone System
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Weekly Leaderboard
View all

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! phone subscriptoion

i paid for zoom phone but i didnt get any number and i dont have an option to call .

reply-icon Latest Reply - 

zoom phone

I am so frustrated!  I paid for zoom phone and have a phone number assigned as the main company number.  I do not need additional users or numbers or licenses but for the life of me I cannot figure out how to just use the company number!  Please help!

reply-icon Latest Reply - 

Resolved! Using Zoom for reporting tardiness or absense?

HR is asking if there is a way employees can call in and hear a message saying, "Press 1 if you work in production, Press 2 if you work in Customer Service, etc." and then route those message to the manager of those departments as voice mails? Show more

HR is asking if there is a way employees can call in and hear a message saying, "Press 1 if you work in production, Press 2 if you work in Customer Service, etc." and then route those message to the manager of those departments as voice mails?


Show less

reply-icon Latest Reply - 

Room not available error, yet system works fine

I recently had to replace a ceiling mic at a customer site because of water damage. In doing so, the firmware had to be updated in the Shure P300 DSP as well as the mic. The system works fine, but the Room Not Available message shows on the start up ... Show more

I recently had to replace a ceiling mic at a customer site because of water damage.  In doing so, the firmware had to be updated in the Shure P300 DSP as well as the mic.  The system works fine, but the Room Not Available message shows on the start up screen. It refers to the P300 not being available as an audio device, yet it clearly shows up as the audio I/O device in the devices menu.  Anyone know how to make this message go away?


Show less

zoom does not respect my default app for calls

I have problem with zoom app. I am user of macOS (14.3.1 (23D60)) and zoom is always serves callto protocol even if I have set up that my default app for calls is another application (corectly set up in faceTime app). Is there any way how can I defin... Show more
I have problem with zoom app. I am user of macOS (14.3.1 (23D60)) and zoom is always serves callto protocol even if I have set up that my default app for calls is another application (corectly set up in faceTime app).
 
Is there any way how can I definitive disable Zoom as a app for callto? Edit some plis file or thing like that?

Zoom: Version: 5.17.5 (29101)
macOS : Sonoma (14.3.1 (23D60))
 

Show less

VoiceMail Access

As an admin -

 

Do we have access to check and forward voicemails from our Users? 

 

reply-icon Latest Reply - 

Resolved! Zoom phone number change

Hello community, 

I'm new to the Zoom Phone (registered today) already have got an issue 🙂 

 

How can I change Zoom Phone number? I've got US number instead of Canadian (which I need) and now need to change it. 

 

Regards,

Muza

reply-icon Latest Reply - 

Play audio file through Zoom phone app?

I am using the Zoom phone app on my Mac and would like to be able to play an audio file, e.g. .wav, while on a call and have the caller hear it.Seems like a simple idea but I can't find any way to do it.If I just play the file I hear it in my headset... Show more

I am using the Zoom phone app on my Mac and would like to be able to play an audio file, e.g. .wav, while on a call and have the caller hear it.

Seems like a simple idea but I can't find any way to do it.
If I just play the file I hear it in my headset but it's not sent to the other person.

 

Is this possible?
I do I need to do something like play the audio through a speaker and hold my headset next to it? 😛


Show less

Dropping Calls

Aloha, We are new to the ZOOM phone system beginning last month. In the last week, we have noticed that calls are dropping when the we answer close to, or on the "last ring". This was not happening before we changed our settings to a shorter ring tim... Show more

Aloha,

 

We are new to the ZOOM phone system beginning last month. In the last week, we have noticed that calls are dropping when the we answer close to, or on the "last ring". This was not happening before we changed our settings to a shorter ring time.

 

Mahalo.


Show less

Bulk Update Music on Hold

Is there a way to bulk update music on hold for users?

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion