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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Resolved! Cisco 8865 Not Connecting to WIFI

This isn't exactly Zoom related but I'm having an issue getting my Cisco 8865 to connect to WIFI. Any idea what the issue could be? Thanks!

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Resolved! Call Quality/Dropping on Mobile App

All, Some of our users are having call quality issues when using the mobile app on their cell phone. This situation is unique because if they just made the call on the cell phone itself, not through the app, they do no see the same quality/connection... Show more

All,

 

Some of our users are having call quality issues when using the mobile app on their cell phone.  This situation is unique because if they just made the call on the cell phone itself, not through the app, they do no see the same quality/connection issue.

 

My best guess, but can't find anyway to prove my theory, is that the mobile app uses a local 3g/4g/5g data network to connect, whereas a regular call just uses the wireless call network, which likely has a more expansive reach than the data network.

 

Has anyone come across this issue?  If so, any ideas how to fix it?  Is it possible to have calls use the cellular wireless network rather than the 4g network etc?


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Disable "skip" in phone call queue

Hi All,

In a phone call queue, there is an option for the operator press "skip call" that comes up.  Does anyone know how to disable this on a specific user in said call queue?

 

Cheers

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listening to a meeting in navigator without a microphone

Hello ! I want to attend a zoom meeting in my navigator, even if my computer has no microphone. That's not a problem because I only want to listen.But zoom continues on telling me, every 30 seconds, "your navigator doesn't allow you using your microp... Show more

Hello ! I want to attend a zoom meeting in my navigator, even if my computer has no microphone. That's not a problem because I only want to listen.

But zoom continues on telling me, every 30 seconds, "your navigator doesn't allow you using your microphone" and interrupts the audio sound ! Then I can only "join the audio by computer" and wait for the next interrruption.

I have no other choice in the settings than one microphone, and it doesn't exist.

I'm unable to follow the meeting with so many interruptions. 

Does someone have a solution please ?

(I hope my English is understandable because I'm French)


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Changing my city in caller ID?

When I dial out from Zoom Phone, the caller ID of the recipient shows a town that is an hour away from me. Is there a way to change the location to my town?

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Resolved! Search user for Auto Receptionist/IVR Membership

We switched to Zoom phone a few months ago, a few hundred users. Our onboarding/offboarding team is looking for a way to find out what auto receptionists/ivr's a user is connected to.We can see membership for Call Queues in the admin console, but we ... Show more

We switched to Zoom phone a few months ago, a few hundred users.

 

Our onboarding/offboarding team is looking for a way to find out what auto receptionists/ivr's a user is connected to.

We can see membership for Call Queues in the admin console, but we don't see a way to find out what auto receptionists they are listed in.

This is a problem as when they are deleting an outgoing staff person, if that person is part of a AR/IVR, it just breaks the IVR (there is no warning to our admin, any IVR they are listed in will just now be like "Press 1 for BLANK")

We know we can go through all AR/IVR's one by one looking for someone, but thats not feasible with dozens of ARs.

Our old phone system had a button to show all references to the user, but we can't find an equivalent in Zoom.

Are we missing something or does this just not exist?

 

Thanks in advance.

 


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Exec can't call assistant using Zoom phone

We have an executive that when he tries to call his assistant, it goes straight to voicemail and then she receives a notification that she has a voicemail. If he calls her cell from his Zoom phone, he gets a message that his call cannot be completed ... Show more

We have an executive that when he tries to call his assistant, it goes straight to voicemail and then she receives a notification that she has a voicemail.  If he calls her cell from his Zoom phone, he gets a message that his call cannot be completed as dialed.  I would appreciate any help as I have scoured the settings.


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Block Outgoing calls -

I want to block outgoing calls from certain extensions/common area phones? but i want them to be able to call internal extensions only? 

 

also can i block international calls on certain extensions? 

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Share line unavailable

I recently changed a user over to Zoom phone. Now, when he tries to dial another extension he receives a message that says "Share line unavailable!" and hangs up. Any idea what to do to get past that? All settings look fine. We're using a Yealink t27... Show more

I recently changed a user over to Zoom phone. Now, when he tries to dial another extension he receives a message that says "Share line unavailable!" and hangs up. Any idea what to do to get past that? All settings look fine. We're using a Yealink t27g phone.


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Excessive spoofed calls/voicemails to our Auto Receptionist Line

Our organization uses Auto Receptionist to field calls to our staff lines and I recently set up the spam filter last week because we have been receiving an excessive amount (10-20 per day) of calls to our Auto Receptionist main line, which leave voic... Show more

Our organization uses Auto Receptionist to field calls to our staff lines and I recently set up the spam filter last week because we have been receiving an excessive amount (10-20 per day) of calls to our Auto Receptionist main line, which leave voicemails that have a beep at the beginning and then no sound. I've researched some of the phone numbers and it appears that businesses, individuals, and mobile phone numbers are being spoofed. Only a few legitimate calls and voicemails are actually coming through (which is normal) but I have to sort through them to find out which ones are real.


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