Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Facing mic issues during the call.

Hey, whenever a zoom call starts,, my microphone is working for 5 sec. After that it stops working, then i change the microphone to the other. And the other person is able to listen for 2-3 sec. Then i have to swap it again from the sec. I always kee... Show more

Hey, whenever a zoom call starts,, my microphone is working for 5 sec. After that it stops working, then i change the microphone to the other. And the other person is able to listen for 2-3 sec. Then i have to swap it again from the sec. I always keep swapping to make it work. I am frustrated. I started using google meet. Is there any solution to that problem?

 


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Logitech zone vibe 100 audio is too low when using zoom for meetings and zoom calls

Hi! I just recently bought my logitech zone vibe 100 and when I tried using it in zoom for zoom meetings ang zoom calls the audio is too low. Unlike my other logitech h390, it does sounds good, audio is very high even it just in 50 level volume. How ... Show more

Hi! I just recently bought my logitech zone vibe 100 and when I tried using it in zoom for zoom meetings ang zoom calls the audio is too low. Unlike my other logitech h390, it does sounds good, audio is very high even it just in 50 level volume. How do I fix that?


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By
Newcomer
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Unable to register Poly Rove b2 / Poly rove 30 under  Zoom Phone

Unable to register Poly Rove b2 / Poly rove 30 under  Zoom Phone 

 

Status showing as 

SP1 Service Status : Pending (server=51280789.zoom.us)

 

By
Participant
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Resolved! Auto Receptionist Allow Dial by Extension

I'm trying to configure the auto receptionist to allow dial by extension. https://community.zoom.com/t5/Phone-System/IVR-Dial-Users-Extension/m-p/116943 the zoom employee in this thread states that this should be the default while playing the auto re... Show more

I'm trying to configure the auto receptionist to allow dial by extension. https://community.zoom.com/t5/Phone-System/IVR-Dial-Users-Extension/m-p/116943 the zoom employee in this thread states that this should be the default while playing the auto receptionist greeting. However, dialing any extension doesn't seem to do anything and it ends up going to the designated route after the greeting. All users have US/CA Unlimited licensing. 


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By
Explorer
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SMS limit

How can i increase my sms limit 

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Resolved! Branding

Our company has already set up our Brand when we started with Zoom. We received notice about the Branding by 5/31/24. Do we have to start a new Branding?

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Microsoft Dynamics 365 Integration

We just finished installing the Zoom integration for Dynamics 365. It looks to have a lot of features we like! But some we don't. Is there any way to change some of the settings within the integration? For example, our phones ring to multiple people ... Show more

We just finished installing the Zoom integration for Dynamics 365.

 

It looks to have a lot of features we like! But some we don't.  Is there any way to change some of the settings within the integration?

 

For example, our phones ring to multiple people at the same time.  While ringing to those people, it redirects everyone's Dynamics 365 to the contact page of the person calling, even if they don't answer the call.  That interrupts anyone who didn't answer the call. Could we change a setting so it doesn't redirect anyone's Dynamic webpage?

 

Please let me know if you need any additional information. Thanks! 


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By
Newcomer
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question about call queue member historical report

Apologies, but I've looked through the power pack articles regarding this and haven't been able to find this answer. In the Call Queue Member Historical Report there is a column marked 'Total Inbound Calls'. In my case every member of this call queue... Show more

Apologies, but I've looked through the power pack articles regarding this and haven't been able to find this answer. In the Call Queue Member Historical Report there is a column marked 'Total Inbound Calls'. In my case every member of this call queue has a wildly different number there. I guess I'm not sure why this number would be different as all are in the same call queue. These are not extensions that anyone dials directly. Any clarification would be appreciated. Thanks.

 

 


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Resolved! Android App, Long-press options

I'm not sure if this is the right "location".With the Android App, you are able to long-press the icon to see three quick select options: "Start my personal meeting", "Join the next meeting", "View today's meetings". How can these long-press options ... Show more

I'm not sure if this is the right "location".

With the Android App, you are able to long-press the icon to see three quick select options: "Start my personal meeting", "Join the next meeting", "View today's meetings". How can these long-press options be changed to what I use the most?

I use the app for phone calls and I would like a long-press option to go directly to the phone and show the keypad or pull up contact or history. Can this be done?


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Changing Contacts View in Zoom Workplace App

Not sure where to ask this, but: The Contacts tab in the Zoom app looks/works notably differently for me and my coworker. We both have Zoom Workplace, by the way. On my Contacts tab, the folders on the left are dropdown lists; if I click a folder it ... Show more

Not sure where to ask this, but:

 

The Contacts tab in the Zoom app looks/works notably differently for me and my coworker. We both have Zoom Workplace, by the way.

 

On my Contacts tab, the folders on the left are dropdown lists; if I click a folder it drops down a list of all the contacts in the folder, and if I click a name it populates the profile information in the center of the screen.

 

However, on my coworker's Contacts tab, the folders on the left are selectable, instead of being dropdown lists, and if you click on a folder the center of the screen populates with a multi-column list of all the contacts in that folder. Clicking on a contact there then shows the profile information.

 

I can't find any indication anywhere of how to switch between these two views. Where can I find that option?


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