We have had users who recently experienced the Caller ID setting change from our company number to their individual number. At least 3 of us have had this happen, but none of us changed the setting on the Zoom platform. Is there something that can be done to ensure it doesn't keep happening?

Good day!

I'm wrapping my head around the Zoom Call Log report to understand how best to accurately filter the data for our company's needs, and I was wondering if someone could please shed some light on a few things:

1. What is the difference in the Event tab between "ring to member" and "incoming". Which means that the person took the call?

2. What does the "operator" column tell us? Is it the person who dialled? Or... I'm not sure? We've got groups set up too, but occasionally in the data I see the person's individual code rather than a group and I'm not sure why.

3. We need to filter the data to note all answered calls that were incoming rather than outgoing. What is the best way to filter the data to achieve this? I have some ideas, but I'm not 100% sure...

Any feedback or assistance in understanding this would be greatly appreciated!

I have a desktop phone that does not ring, but the app on my mobile phone rings. I would like to have my desktop phone ring a couple times and if not answered then my mobile phone rings. How do I set this up? And also set hours for calls to be answered.

Desktop phone: Ploy WX-250

Apple iPhone 14

I'm missing something.

I have ZOOM phone, multiple locations with total of 50 Auto Receptionists that require holiday schedules to be updated. I chose 1 site AR to create the template, updated the template with the holiday changes.  This modified template is only showing for the site I created from.

What Have I missed?