Phone in not allowed message with new Pro Acct.

[gallupsolar]

We have both Pro & Audio acct's. Still get 'Not allowed" message when calling. The Zoom session template does not include a phone number to use. We had a free Zoom before. The old ID # may be the issue but can't find a way to talk to Zoom,

[Eliot]

Hi gallupsolar,

Please look at Zoom plans and pricing and let us know exactly what plan(s) you have. 

https://zoom.us/pricing

Maybe your plan does not include Zoom Phone, i.e. Zoom One Pro does not include Zoom Phone. 

Zoom Phone plans include calling plans and a USA or Canada telephone number for each license.

US & Canada Metered

Pay As You Go

$120.00/year/user

+ Additional fees for all outbound calls.  See rates

• Internal CallingUnlimited
• Outbound CallingMetered
• One Management PortalHelp Tooltip icon
• SMS & MMSDomesticHelp Tooltip icon
• US & Canada Number
• Multiple Device UseMake & receive calls from multiple devices and apps

BEST VALUE

US & Canada Unlimited

Unlimited Regional Calling

$ 180.00 /year/user

+ Additional fees for international calls.  See rates

• Internal CallingUnlimited
• Outbound CallingMetered
• One Management PortalHelp Tooltip icon
• SMS & MMSDomesticHelp Tooltip icon
• US & Canada Number
• Multiple Device UseMake & receive calls from multiple devices and apps
• Optional Add-onUnlimited calling to 19 countriesHelp Tooltip icon

Global Select

Unlimited Regional Calling in one of the 48 Countries and Territories

$ 240.00 /year/user

• Internal CallingUnlimited
• Outbound CallingMetered
• One Management Portal
• SMS & MMS
• US & Canada Number
• Multiple Device UseMake & receive calls from multiple devices and apps
• Optional Add-onUnlimited calling to 19 countries
• Direct Dial Number

Bottom line - make sure your Zoom plan includes Zoom Phone.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[Ray_Harwood]

Welcome to the Zoom Community, @gallupsolar.

I think there is some confusion about your issue. When you say “Phone in is not allowed,” which of the following do you mean:

• into a Meeting or Webinar
• Into a phone (on your account, or external)
• into the Zoom Support line