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Phone in not allowed message with new Pro Acct.

gallupsolar
Newcomer
Newcomer

We have both Pro & Audio acct's. Still get 'Not allowed" message when calling. The Zoom session template does not include a phone number to use. We had a free Zoom before. The old ID # may be the issue but can't find a way to talk to Zoom,

2 REPLIES 2

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

Hi gallupsolar,

 

Please look at Zoom plans and pricing and let us know exactly what plan(s) you have. 

https://zoom.us/pricing

Maybe your plan does not include Zoom Phone, i.e. Zoom One Pro does not include Zoom Phone. 

 

Zoom Phone plans include calling plans and a USA or Canada telephone number for each license.

US & Canada Metered

Pay As You Go

$120.00/year/user

+ Additional fees for all outbound calls.  See rates

  • Internal CallingUnlimited
  • Outbound CallingMetered
  • One Management PortalHelp Tooltip icon
  • SMS & MMSDomesticHelp Tooltip icon
  • US & Canada Number
  • Multiple Device UseMake & receive calls from multiple devices and apps

BEST VALUE

US & Canada Unlimited

Unlimited Regional Calling

$ 180.00 /year/user

+ Additional fees for international calls.  See rates

  • Internal CallingUnlimited
  • Outbound CallingMetered
  • One Management PortalHelp Tooltip icon
  • SMS & MMSDomesticHelp Tooltip icon
  • US & Canada Number
  • Multiple Device UseMake & receive calls from multiple devices and apps
  • Optional Add-onUnlimited calling to 19 countriesHelp Tooltip icon

 

Global Select

Unlimited Regional Calling in one of the 48 Countries and Territories

$ 240.00 /year/user

  • Internal CallingUnlimited
  • Outbound CallingMetered
  • One Management Portal
  • SMS & MMS
  • US & Canada Number
  • Multiple Device UseMake & receive calls from multiple devices and apps
  • Optional Add-onUnlimited calling to 19 countries
  • Direct Dial Number

Bottom line - make sure your Zoom plan includes Zoom Phone.

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @gallupsolar.

I think there is some confusion about your issue. When you say “Phone in is not allowed,” which of the following do you mean:

  • into a Meeting or Webinar
  • Into a phone (on your account, or external)
  • into the Zoom Support line

Ray - Need Zoom Events/Sessions Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !