We have been using Zoom Phone system for a few years now and have found it invaluable for all our users especially for the working from home. Last week we have been instructed by our Head Office to install FortiEDR on all company systems, since this installation we have had a very intermittent Zoom Phone service where calls were being made from PC's but there was no ringing tone heard and when the called party answered there was no audio.

After many days of testing the network, checking firewalls, restarting switches we decided to remove the EDR product from some key systems, the problem disappeared! 

Has anyone else had the same or similar issue, and possibly have a solution to get these products to work in harmony with each other? 

Hey All...wondering if any of you have had sound quality complaints using the Poly VVX450 Phones? I have users complaining that calls are of poor sound quality and they frequently have to call callers back...

I have checked the MOS scores for calls and nothing glaring there...I have a VVX myself but have not experienced the issues first hand.

Do any of you have recommendations for other phones? or suggestions with the VVX's

Hello,

We have a call center with federal requirements to provide anonymous support for our hotline callers.  Is there a way to remove the caller ID or prevent it from showing when it goes to a call queue or attendant?  Our hotline counselors and volunteers should not be able to see the caller ID from the original caller.

Any ideas on how this could work? In our previous system we forwarded the call to another number that redirected to our call queue.  However with Zoom, we are still seeing the original caller's Caller ID.

Is there any way to make a custom call route that may help us do this?

Thank you!

Hi there - 

When we log into Zoom to use the phone / receive calls we are suddenly having issues. If we try to make a call we get  'Not connected. Attempting to reconnect' message. This has happened all of a sudden this week. How would we go about diagnosing? if you phone our number it also says the number you have called is not recognised. 

bonjour .. j essaye d aider une amie qui utilise zoom sur windows... sur son telephone cela marche pafaitement mais sur l ordinateur elle entend tres mal.. jai desisntallé les pilotes audio de lordinateur et reinstallé cela ne change rien.. donc j ai desinstallé zoom et reinstallé ..meme probleme .. j ai testé avec messenger de facebook cela foncionne tres bien .. mais avec google meet elle a le meme problemme de son ...

auriez vous une idee svp.. merci

We're trialing Zoom Phone -- with our current provider, users park calls with just one button into one slot -- we blind transfer to slot #1 -- then every phone has a key to pick up that slot.

Is there a way to park a call into a specific slot, rather than getting a randomly assigned park slot?

With the DTMF code *5 we just get a random slot -- we'd like to explicitly park / blind transfer a call to *801.

Similarly, what's the use case for Call Park Line Keys without this option? It looks like I can create ~50 call park line keys (*801-*850) -- is the idea here that someone parks a call randomly, then another user taps ... one of their 50 park slot keys (???) to pick it up?