Has anyone figured out how to give department managers access to their employee's call logs? I'm not talking about queues and queue users, as I know this can be obtained via the Analytics Reports. It seems like a shortcoming that we cannot grant managers access to their employees call logs and/or have reports that can be run on their employees, but rather an admin has to extract this information for them on request. 

Additionally, if there was a way to extract this data via an API we could just import it into our own SQL database and create our own reports, which is what we did on our previous phone system. 

Our SaaS business is selling priority support for our enterprise clients.

We have an IVR set up with Sales & Support keys. 

I would also like to have the possibility to have a priority line, "skip the line". Are there ways to build this?

A few ideas that crossed my mind:

1. Have a call queue (or shared line group?) with an Extension number; pass that extension on to the client. They can enter this in IVR instead of choosing a key. Then they are routing to the Seniors in my team dealing with enterprise.

2. Have a dedicated phone number that is not published on our website. Can I have 1 call queue/team that is fed by 2 phone numbers, where 1 phone number takes priority over the other? 

Additionally, if the customer would like to stop using the Enterprise packages, ideally I would also like to remove their access to the priority line. 

I use Zoom for the softphone for work.  I also use hearing aids.  

Since my audio device is a hearing aid and not a headset, for the android zoom app to use my hearing aids as the audio out I have been needing to Enable ConnectionServices. (More>General>Enable ConnectionServices) because for some reason the app does not just use the default system settings.  in the latest update this option is no longer there.

I have searched all around the app for this setting to see if it has been moved but it is not anyplace I can see.   I really do need this option to function.

Thanks!

I'm exploring options for setting up automated SMS drip campaigns and wondering if it's possible to integrate such campaigns into the Zoom application, whether it's on a mobile phone or a PC.

I'm interested in any insights or tips that fellow community members might recommend for this purpose. Your expertise would be greatly appreciated!

Hello,

I have the following problem. [Unfortunately, I haven't really found anything about it here or I'm blind in both eyes - ]
I have an Android tablet (S6 Lite) with Android (13), which is fully managed via MS Intune. An App Protection Policy has been rolled out on this tablet to protect the company data.
I have installed Zoom for Intune so that the app interacts with the Zoom app. So far so good.
I was also able to make the desired settings via a configuration policy. When I want to log in from the app via SSO, the Edge opens as a managed browser. Until then, SSO also works. But when I press the button to start the Zoom for Intune app again, nothing happens.
In the app, under "Data Protection" in "Select apps to exempt", us.zoom.videomeetings and us.zoom.videomeetings4intune are stored.

Does anyone have experience with such a scenario?
Thanks for your help!