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I just bought a new Samsung phone. I cannot connect to my car's Bluetooth audio through the Zoom app at all. It is very frustrating. I cannot find an audio setting in either the app or website that helps. My Bluetooth audio is working perfectly for evey other app.
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Hi
Is there anyway to route an incoming call to a different queue, user, anything other than default based on the caller ID number?
Regards
Damien
Our entire company's phone system has gone down after the update they just sent out. There is no phone support no technical support at all beyond an AI chat bot that is beyond useless. We are looking for a new company. Having no technical support is absolutely crazy. What do you do when your phone just stops working? I've restarted the computer, uninstalled the app, restarted again, reinstalled... still no phone. We pay the bill but aren't getting the service and with no technical support I have to assume they're not interested in fixing it.
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Using Poly Voyager 2 headset with USB dongle, unable to get call control (answer/hangup using center button) to work. Incoming call, headset announces incoming call, press center button but call is not answered. Tried using Poly Lens to set "Target Softphone" to Zoom, but no change. Tried going into zoom, phone, call control but it says No supported devices. Call control on the headset does work with other softphone programs, how can I get it to work with Zoom?
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So I have two phone lines assigned to my Yealink T54W phone, which works fine. Normally, the icon and button next to the line show as green. However, after hanging up the phone, it stays red. I can still push on the red line button and get a dialtone and place another call. So it seems the line is disconnecting, but the phone does not recignize it. The only way I have fixed it is by resetting the phone. Any way to fix it?
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When someone calls my voicemail, it is playing the message twice before allowing them to leave a message. It's causing most people to hang up, assuming it's just a loop message and they can't actually leave a message. It's been frustrating for our main line operators, as they are then getting all my calls from frustrated callers.
Help?
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Our company switched carriers from a larger phone provider to Zoom Phone about 1 year ago. Spam call detection and blocking was a future feature that played into the decision to switch, but it's still not available. Around that time I saw this as a proposed Zoom enhancement: Being about 1 year out from this and considering most large carriers offer some sort of filtering technology, does anyone from inside Zoom or external users know what's the reason this feature has not been released? For a company like my own, the number of calls is so excessive that there have been requests to switch back carriers that also have VOIP services. EVEN IF THE ABOVE SOLUTION IS AVAILABLE I AM NOTICING THAT ZOOM ISN'T KEEPING UP WITH THE TECHNOLOGY OFFERED BY OTHER CARRIERS THAT FLAG NEW CALLS FROM "LIKELY SPAM" SOURCES AND SEND THEM STRAIGHT TO VM. I'm sure I am not the only user with this issue and people often contact IT support reporting up to 4 robocalls in the morning alone. Also, blocking individual numbers company wide has not been a solution bc robocalls switch up call from numbers. ZOOM - Can you push out this feature ASAP? USERS - Can you share any solutions and also request that Zoom push out this feature?
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Hi all - I'm a little stumped, and I am not an IT person, but I know how to follow instructions and use a mouse. So I thought I would try posting here. I've just hired my first employee into my professional services (consulting) firm. He is remote from my main location. For 4 months now, calls have been coming to me since I was the only employee. I have bought a second Zoom phone license for him so he can make his own calls out for assignments. What I would like to do is avoid having to be the phone receptionist. Is there a way for an autoattendant to receive calls and allow an extension to be dialed? My workaround is either I will be the receptionist and transfer calls over, or the new hire gets that job. I'd rather a robot do that for me. I just couldn't figure out how to do it. Thanks - Joe
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