When I receive a call on my Android Phone, I try to answer it and a get the following message "Error - Failed to accept the call while system phone call is ongoing".  I have not had any issues with this until the last 2 day.  I believe there is nothing running on my phone at the time of the incoming calls and I am able to answer the call if I go through my laptop.  Yesterday, I uninstalled the Zoom App from my phone and reinstalled it and it seemed to work for 24 hours.  Any suggestions?

We are attempting to configure integration with Exchange 2019 on-prem for Calendar and contact access for Zoom Phone.  We currently have an ACL allow list on our inbound proxy to allow allow EWS access only from Microsoft O365 for Teams integration.  We obviously need to add Zoom now as well - where would I find the inbound IP ranges from Zoom that would be making legitimate EWS connections?

My login session on Zoom expires on my laptop and mobile whenever my internet is disconnected and I have to enter the login details again. Is there a way that I don't have to enter the details again and Zoom is auto-login once the internet is connected? I am only log into Zoom from two places: my laptop and my mobile and my Zoom account type is Zoom Phone.

We have been using Zoom Phone system for a few years now and have found it invaluable for all our users especially for the working from home. Last week we have been instructed by our Head Office to install FortiEDR on all company systems, since this installation we have had a very intermittent Zoom Phone service where calls were being made from PC's but there was no ringing tone heard and when the called party answered there was no audio.

After many days of testing the network, checking firewalls, restarting switches we decided to remove the EDR product from some key systems, the problem disappeared! 

Has anyone else had the same or similar issue, and possibly have a solution to get these products to work in harmony with each other? 

Hey All...wondering if any of you have had sound quality complaints using the Poly VVX450 Phones? I have users complaining that calls are of poor sound quality and they frequently have to call callers back...

I have checked the MOS scores for calls and nothing glaring there...I have a VVX myself but have not experienced the issues first hand.

Do any of you have recommendations for other phones? or suggestions with the VVX's

Hello,

We have a call center with federal requirements to provide anonymous support for our hotline callers.  Is there a way to remove the caller ID or prevent it from showing when it goes to a call queue or attendant?  Our hotline counselors and volunteers should not be able to see the caller ID from the original caller.

Any ideas on how this could work? In our previous system we forwarded the call to another number that redirected to our call queue.  However with Zoom, we are still seeing the original caller's Caller ID.

Is there any way to make a custom call route that may help us do this?

Thank you!

Hi there - 

When we log into Zoom to use the phone / receive calls we are suddenly having issues. If we try to make a call we get  'Not connected. Attempting to reconnect' message. This has happened all of a sudden this week. How would we go about diagnosing? if you phone our number it also says the number you have called is not recognised.