We have a block of 100 phone numbers that we are looking to port into Zoom Phone. We are only actively using 25 of these numbers, and we would only have 25 user Zoom licenses. Would we need to pay ($60/year) for each of the additional 75 numbers that are ported in?

I use Zoom for the softphone for work.  I also use hearing aids.  

Since my audio device is a hearing aid and not a headset, for the android zoom app to use my hearing aids as the audio out I have been needing to Enable ConnectionServices. (More>General>Enable ConnectionServices) because for some reason the app does not just use the default system settings.  in the latest update this option is no longer there.

I have searched all around the app for this setting to see if it has been moved but it is not anyplace I can see.   I really do need this option to function.

Thanks!

New to Zoom and new to Admin of Zoom.   

can i on my VVX phones make a BLF template for all my Phones company wide - i want to created a Extension called "Page" and i want to this pop on every one in the second button position.  Can i do this and lock it in so they can remove it on the Keys and Positions? 

Hi Team,

Do let us know how we can show the caller ID of Call queue or AR,  as We wanted to display the same outbound caller ID or 5 digit caller ID for internal 5 digit extension calls also.

i.e for internal Zoom phone call within organization.

Note – We are trying to change the caller ID on Desk phone\Common area poly phone.

We have below Configuration for Outbound caller ID on site level,

We use dial by first name within our Zoom phone setup.  We are trying to find a way to flip the order the system presents two staffers with the same first name.  Basically, we have a Mary Jones and Mary Smith.  Jones is a back-office worker while Smith is a retail person who receives the greatest call volume.  Callers to our company are selecting the first Mary presented by the system which is Jones who now needs to transfer the call over to Smith.

We have tested changing Jones' first name to Mariann and then her last name to her maiden name of Taylor but neither changed the sequence in which Zoom presents the names to a person calling in.  What and where is Zoom basing the dial by name list from?  Do we have any ability to access and adjust this?  Note - using the last name for the dial by name is not an option per company management.