Certainly! Desk phones refer to traditional telephones designed for use on a desk or table, typically connected via landline or VoIP (Voice over Internet Protocol). They are stationary devices commonly found in offices and homes for making and receiving calls.

Devices  in this context can broadly refer to various electronic gadgets or tools, including smartphones, tablets, computers, and specialized equipment like barcode scanners or medical devices. These devices are portable and can perform a wide range of functions beyond traditional voice communication, such as internet browsing, data processing, and multimedia entertainment.

We have a couple of new users in the system that appear as their email address instead of their names in the Zoom app. (i.e. when calling and in phone history.) They appear to have been setup exactly like the other new users who don't have that issue. Is there someplace I'm missing that makes them appear that way

I'm in Australia and want a member of my team to be able to make international calls on her Zoom phone. I can buy an international phone pack add-on, but do I also need to have a local unlimited plan? This isn't needed as she already has a personal mobile phone.

I can't find the answer anywhere else!

Thanks

The zoom app on my phone does not work well with call queues. When a call comes into the company's main line and is trasferred to the line I answer, if I have the zoom app enabled on my cell phone instead of answering via the Zoom workplace desktop, there are many issues, including call failure. I enabled Zoom app in my phone settings,and installed the app on my phone and update accordingly. Has anyone else had issues? 

If you still need to submit your 10DLC campaign or have a rejected campaign that needs to be re submitted, below is an amazing recording from a recent webinar we hosted that walks you through submitting a campaign and and how to avoid your campaign being rejected. Watch the recording below!

Also if you'd like to register for an upcoming live webinar you can do so here.

Hello,

I have a few users that save a contact from a previous call or text as a personal contact.  The personal contact is showing under the contacts tab, but if we navigate back to the previous call log or sms thread it still just shows the 10 digit number.  I tried closing and reopening the app, confirmed it's updaed.  

I have Yealinks desk phones assigned to all my users in HQ.
We set up Sequential Call Park buttons because we get a lot of calls into the operator who parks the caller on one of 6 buttons, then pages the department to pick up the call on Park 1, Park 2.... Park 6.

I have similar setups in seven or eight small stores with 6-8 phones and three Park buttons and have not had problems with this. In HQ, however, we come in to office in the morning and the park buttons are normally lit green if available or red if someone is parked there, the lights will be out. If we see the lights out, we know the buttons will not work to park a call. I have to send a reboot comm and to the phone, and then it comes back on and the lights are lit and all is well.

I have not seen a pattern, such as every night or every 4 days or anything. It's random and not all phones, and not consistently the same phone.

In HQ I have a mix of T43U and T54W.
It happens to both phone models.

I am even wondering if I could initiate a workaround such as a nightly reboot at 5 AM or something until I get this figured out. Anyone know if that is possible?