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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Manage Receive Queue Calls

I have a call queue and a few members added have set their "Receive Queue Calls" status to off. Is there anyway to manage this from an admin or prevent users from having that option?

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Call forward takes 11 seconds to transfer and there is dead silence

Using Auto Receptionist IVR to Forward to Phone Number. It takes sooo long to transfer the call. There is dead silence. Is there any way to fix this issue? Or any workarounds to alleviate the pain?

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Facing mic issues during the call.

Hey, whenever a zoom call starts,, my microphone is working for 5 sec. After that it stops working, then i change the microphone to the other. And the other person is able to listen for 2-3 sec. Then i have to swap it again from the sec. I always kee... Show more

Hey, whenever a zoom call starts,, my microphone is working for 5 sec. After that it stops working, then i change the microphone to the other. And the other person is able to listen for 2-3 sec. Then i have to swap it again from the sec. I always keep swapping to make it work. I am frustrated. I started using google meet. Is there any solution to that problem?

 


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Logitech zone vibe 100 audio is too low when using zoom for meetings and zoom calls

Hi! I just recently bought my logitech zone vibe 100 and when I tried using it in zoom for zoom meetings ang zoom calls the audio is too low. Unlike my other logitech h390, it does sounds good, audio is very high even it just in 50 level volume. How ... Show more

Hi! I just recently bought my logitech zone vibe 100 and when I tried using it in zoom for zoom meetings ang zoom calls the audio is too low. Unlike my other logitech h390, it does sounds good, audio is very high even it just in 50 level volume. How do I fix that?


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Unable to register Poly Rove b2 / Poly rove 30 under  Zoom Phone

Unable to register Poly Rove b2 / Poly rove 30 under  Zoom Phone 

 

Status showing as 

SP1 Service Status : Pending (server=51280789.zoom.us)

 

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Resolved! Auto Receptionist Allow Dial by Extension

I'm trying to configure the auto receptionist to allow dial by extension. https://community.zoom.com/t5/Phone-System/IVR-Dial-Users-Extension/m-p/116943 the zoom employee in this thread states that this should be the default while playing the auto re... Show more

I'm trying to configure the auto receptionist to allow dial by extension. https://community.zoom.com/t5/Phone-System/IVR-Dial-Users-Extension/m-p/116943 the zoom employee in this thread states that this should be the default while playing the auto receptionist greeting. However, dialing any extension doesn't seem to do anything and it ends up going to the designated route after the greeting. All users have US/CA Unlimited licensing. 


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SMS limit

How can i increase my sms limit 

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Resolved! Branding

Our company has already set up our Brand when we started with Zoom. We received notice about the Branding by 5/31/24. Do we have to start a new Branding?

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Microsoft Dynamics 365 Integration

We just finished installing the Zoom integration for Dynamics 365. It looks to have a lot of features we like! But some we don't. Is there any way to change some of the settings within the integration? For example, our phones ring to multiple people ... Show more

We just finished installing the Zoom integration for Dynamics 365.

 

It looks to have a lot of features we like! But some we don't.  Is there any way to change some of the settings within the integration?

 

For example, our phones ring to multiple people at the same time.  While ringing to those people, it redirects everyone's Dynamics 365 to the contact page of the person calling, even if they don't answer the call.  That interrupts anyone who didn't answer the call. Could we change a setting so it doesn't redirect anyone's Dynamic webpage?

 

Please let me know if you need any additional information. Thanks! 


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question about call queue member historical report

Apologies, but I've looked through the power pack articles regarding this and haven't been able to find this answer. In the Call Queue Member Historical Report there is a column marked 'Total Inbound Calls'. In my case every member of this call queue... Show more

Apologies, but I've looked through the power pack articles regarding this and haven't been able to find this answer. In the Call Queue Member Historical Report there is a column marked 'Total Inbound Calls'. In my case every member of this call queue has a wildly different number there. I guess I'm not sure why this number would be different as all are in the same call queue. These are not extensions that anyone dials directly. Any clarification would be appreciated. Thanks.

 

 


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